Calls History Companies White Papers, Calls History Companies Software, Calls History Companies Research, Hardware and Services

Web Lead Evaluation and Scoring Study by KnowledgeStorm, Inc (E-mail this company)

April 06, 2006 - (Free Research)

KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.

(WHITE PAPER)

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Using Voice over IP (VoIP) in Mobile Networks by Global Knowledge

June 20, 2011 - (Free Research)

While the technology that supports VoIP has been present since the mid-1990s, the ability to quickly alternate between VoIP and circuit-switched networks has come into prominence in the last few years. Access this white paper for a full history and overview of the current mobile communications landscape.

(WHITE PAPER)

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Case Study: Leading History Museum Cuts Server and Storage Management Times By Around 50% With Virtualization by Dell, Inc. and Intel

August 01, 2011 - (Free Research)

<p>This case study follows one organization's approach to addressing their space, power, and cooling constraints. Explore the virtualization architecture they decided on and the key hardware, software, and service components that comprise it.</p>

(CASE STUDY)

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The single most important document: Moving annual reporting into the 21st century by IBM

June 01, 2011 - (Free Research)

Despite being so important, the process to create the annual report, the 10-K and the 10-Q is still stuck in the Middle Ages. This paper explores the history of annual reporting, the process of manually creating the annual report, and how to bring this process into the 21st century.

(WHITE PAPER)

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How Integrating E-Commerce with ERP Increases Revenue by Exact Software

March 20, 2012 - (Free Research)

This case study provides insight into a business products company that needed to find a way to integrate their e-commerce strategy with their existing enterprise resource planning (ERP) system. Learn how they were able to seamlessly manage their order statuses, histories, customer items, and more alongside their ERP software.

(CASE STUDY)

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Preparing for Tomorrow's Threat Today: What We Can Learn from the History of Malware and Defenses by Global Knowledge

March 13, 2009 - (Free Research)

Yesterday's virus is today's custom malware, while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks.

(WHITE PAPER)

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CW+: Special Report on CA Technologies by ComputerWeekly.com

January 01, 2011 - (Free Research)

CA Technologies is one of the world’s largest independent software companies with revenues of $4.4bn (£2.7bn). The IT infrastructure supplier specialises in software products that help users manage their mainframes and distributed computing environments.

(WHITE PAPER)

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CW Special Report on Microsoft by ComputerWeekly.com

November 24, 2010 - (Free Research)

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.

(IT BRIEFING)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Data Archiving: The First Step Toward Managing the Information Lifecycle by Dolphin

February 23, 2010 - (Free Research)

Read this white paper for a discussion of the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin’s best‐practices approach to an effective, long-term ILM strategy.

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.

December 2004 - (Free Research)

Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.

(WHITE PAPER)

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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Building the Contact Center of the Future by inContact

May 2012 - (Free Research)

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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How to Choose an Enterprise-Class Job Scheduling Solution Evaluation Guide by Cisco Systems, Inc.

January 2012 - (Free Research)

Depending on the size of an enterprise, a job scheduler may manage thousands of individual mission-critical business processes every day. Access this resource for a brief history of the job scheduling marketplace and to learn what to look for in job scheduling software, including a checklist with which to evaluate your options.

(WHITE PAPER)

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Optimize Virtualization Deployments with Dell EqualLogic Virtualized Storage and VMware vShpere 5 by Dell and VMware

October 2011 - (Free Research)

VMware offers market leading solutions that help businesses address their virtualization needs. Dell and VMware have a long history of collaboration. Read this white paper to learn more.

(WHITE PAPER)

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Analyst Brief: NERSC Case Study On Tape as Cost-Effective and Reliable Solution for Primary Data Storage by Oracle Corporation

July 2011 - (Free Research)

At the NERSC Center in California, tape is simply seen as extremely efficient, cost-effective, scalable—and reliable—storage. With over 13 PB of data on tape (growing at around 60% p.a.) and decades of history, NERSC has the facts to prove tape’s capabilities; so much so that it does not employ additional copies.

(CASE STUDY)

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How to Choose an Enterprise-Class Job Scheduling Solution: Evaluation Guide by Cisco Systems, Inc.

February 2012 - (Free Research)

(WHITE PAPER)

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How to Dramatically Speed Accounting and Business Processes by Exact Software

March 2012 - (Free Research)

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

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CW+ Casio research: The meeting room marathon - a waste of corporate time ? by ComputerWeekly.com

July 2010 - (Free Research)

Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

The Future of Apache Camel by James Strachan by FuseSource

December 2011 - (Free Research)

In this video, FuseSource software fellow James Strachan tells the history of Apache Camel, it's wide adoption, and where it is headed in the future. He also introduces and demonstrates the new Fuse integrated development environment (IDE) that he created to make it even easier to use Camel.

(VIDEO)

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