Healthcare facilities are rapidly adopting electronic health records (EHR) in order to meet regulatory compliance requirements. Central to this effort is document conversion — the scanning of new and existing records to digital format. Inside this white paper, uncover best practices for a HIPAA-compliant approach to EHR transition. 

This whitepaper discusses how IBM Security Services offer methodologies to help organizations achieve HIPAA compliance. 

Effectively addressing the new HIPAA privacy and security rules introduced in the HITECH Act requires an assessment of your organization’s biggest vulnerabilities as well as the deployment of the right technology to reduce the risk of data loss. Inside this expert resource, gain insight on current healthcare security topics. 

Health care facilities must be especially careful to ensure sensitive patient data is kept confidential. In this webcast, learn about security monitoring tools that help maintain data privacy and streamline HIPAA compliance. 

VMware enterprise management solutions help healthcare organizations control IT infrastructure and reduce change, configuration, and compliance costs in physical, virtual, and cloud environments while complying with HIPAA regulations. Take the one-time event out of audit and compliance and achieve IT automation. 

Server virtualization has proved to be an advantageous in disaster recovery situations because if physical servers have been destroyed, it’s easy to restore backups to virtual hardware. Learn how healthcare facilities can benefit from adding server virtualization to disaster recovery plans, while maintaining compliance. 

In the next few years, hospitals will be rolling out all kinds of technology to improve patient care. Each of these devices and systems must be able to send and receive information instantly. 

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. 

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.