Calls Examples Contract White Papers, Calls Examples Contract Software, Calls Examples Contract Research, Hardware and Services

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 01, 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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The TCP/IP and OSI Models by Global Knowledge

March 2011 - (Free Research)

Check out this white paper to learn about two network protocol models, TCP/IP and OSI.

(WHITE PAPER)

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How to control abuse of social networking on mobile devices by ComputerWeekly.com

November 2010 - (Free Research)

The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive.

(WHITE PAPER)

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The reality behind the hype: Government cloud computing by ComputerWeekly.com

November 2011 - (Free Research)

This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud.

(ANALYST BRIEF)

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The Case for Contract Management -- Why You Should Get Started Today by SAP America, Inc.

June 2011 - (Free Research)

How well-versed are you in the three key areas of contract lifecycle management (CLM) that will give you the visibility to control your contracts and comply with regulations? Take this quick quiz to determine your contract competency and understand whether a CLM solution would benefit your organization.

(WHITE PAPER)

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An On-Demand Solution to Optimize Contract Management by SAP America, Inc.

April 2011 - (Free Research)

Read this paper to learn three ways your company can get the most out of its contracts by ensuring that the agreements you enter into are low in risk and that contractual terms are being observed and met.

(WHITE PAPER)

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Understanding Mobility Trends and Mobile Usage Among Business Users by iPass Inc. (E-mail this company)

March 2012 - (Free Research)

Technology and data consumption are evolving faster than mobile networks are able to adapt; what we at iPass are calling “Mobile Darwinism.” Learn more as you explore mobility trends and mobile usage among business users.

(WHITE PAPER)

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Deploying BranchCache: A How -To Guide by Global Knowledge

January 2011 - (Free Research)

This paper examines the benefits of Microsoft's BranchCache solution to allows branch office workers to cache content obtained from head office file and web servers locally.

(WHITE PAPER)

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CW+: Quocirca report: Effective public sector citizen communication by ComputerWeekly.com

August 2010 - (Free Research)

The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change.

(WHITE PAPER)

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CW+: Compass: How to negotiate effective telecoms contracts by ComputerWeekly.com

October 2010 - (Free Research)

Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance.

(WHITE PAPER)

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The Business Value of Post Warranty Contracts by Hewlett-Packard Company

November 2011 - (Free Research)

<p>Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.</p>

(WHITE PAPER)

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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 2012 - (Free Research)

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

(WHITE PAPER)

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An On-Demand Sourcing Solution for Rapid and Sustainable Savings by SAP America, Inc.

May 2011 - (Free Research)

Many procurement organizations struggle to meet savings goals with an overworked staff using time-consuming, manual processes or outdated systems. Read this paper to learn how to better collaborate with key stakeholders, qualify suppliers, ensure a competitive bidding process, and negotiate contract terms with suppliers.

(WHITE PAPER)

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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.

(CASE STUDY)

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Advanced Case Management for Smarter Energy and Utilities by IBM

October 2010 - (Free Research)

<p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>

(WHITE PAPER)

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HP Procurement Services: Boost Margins with Proven Global Spending Strategies by Hewlett-Packard Limited

January 2012 - (Free Research)

Read this paper to learn more about HP's business processes services for procurement.

(WHITE PAPER)

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Five Steps to Managed Third-Party Application Security Risk by Veracode, Inc.

May 2012 - (Free Research)

This whitepaper outlines a five step process that enterprises can apply to their third-party application portfolio to gain visibility into their security state and make informed purchase, integration, deployment and maintenance decisions.

(WHITE PAPER)

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Software Licensing and Subscription by ComputerWeekly.com

August 2011 - (Free Research)

This research from Freeform Dynamics, based on a survey of end users, identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing.

(ANALYST BRIEF)

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How to tackle trust and co-operation by ComputerWeekly.com

November 2010 - (Free Research)

It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.

(WHITE PAPER)

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CW+: PA Consulting: Securing data in the cloud by ComputerWeekly.com

August 2010 - (Free Research)

Economies of scale, flexibility and costreduction – cloud advocates have made sure that we are familiar with these potential benefits, even if we have yet to agree on an exact definition of cloud computing. But doubters argue that none of these benefits will actually be available unless some fundamental security issues can be overcome.

(WHITE PAPER)

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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

What to Consider Before Upgrading or Maintaining Your SAN by Rockland IT Solutions (E-mail this company)

May 2012 - (Free Research)

Check out this white paper if you're not sure if you need to upgrade or maintain your SAN.

(WHITE PAPER)

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Procurement Solutions from SAP: Enabling Excellence for Procurement Organizations by SAP America, Inc.

April 2012 - (Free Research)

This brochure outlines SAP's comprehensive portfolio of procurement solutions, and describes how your organization can leverage SAP solutions to achieve procurement excellence.

(WHITE PAPER)

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