This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. 

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels. 

During past economic slowdowns companies didn’t plan ahead to safeguard the ability to grow profitably. While the current economic downturn shows a need to reduce costs, many SMMs are also pursuing growth. They’re responding to market pressures and rising costs by targeting IT solutions like industry-specific ERP to set the stage for future growth. 

Read this white paper to find 10 cost areas that can be reduced by automation in SAP ERP software enabling businesses to abide by the recent trend to “do more with less”. 

The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. 

The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth. 

Faxes are moving to the cloud. No longer do you need to worry about the cumbersome manual processes of printing, managing paper, maintaining equipment and more. This paper offers an overview of a specific solution that delivers faxing as a fully integrated, on-demand service within your ERP environment. Read this to discover its many benefits. 

Although enterprise resource planning (ERP) is an important tool for boosting operational efficiency and cost savings, it also offers manufacturers a leg-up in their globalization efforts. Read this white paper to see how critical ERP can be to global business, and how to choose the best solution to support this imperative. 

<div> <div> <p>Read this e-guide to gain an in-depth overview of SAP Business ByDesign including a case study on how a Dow subsidiary is leveraging this low cost Software as a Service (SaaS) ERP deployment model. Discover why more companies are turning to SaaS platforms as they design a more-flexible two-tier ERP strategy.</p> </div> </div> 

Traditional enterprise resource planning (ERP) systems are too heavy, too complex, and too expensive. Read this paper to discover an alternative ERP strategy that provides the agility, visibility and controls beyond basic accounting needed in today’s climate of constant change, increasing regulatory oversight, and instant information access. 

<p>Learn how to avoid headaches and reduce costs when implementing enterprise resource planning (ERP) software with the expert project management tips in this e-book. Discover the importance of instilling project management know-how in your team, choosing the right collaboration tools, and more. </p>