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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Reliability Analysis of the APC Symmetra MW Power System by APC by Schneider Electric

January 28, 2010 - (Free Research)
MTechnology, Inc. (MTech) performed a quantitative reliability analysis of the APC Symmetra MW UPS. The study used techniques of Probabilistic Risk Assessment (PRA) to calculate the likelihood of over 680,000 potential failure modes. 
(WHITE PAPER) READ ABSTRACT |

BI Trends and Strategies E-Zine Issue 1 by SearchBusinessAnalytics

January 27, 2012 - (Free Research)
The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more. 
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Case Study: Mid-Carolina Electric Cooperative, Inc. by Perceptive Software

August 02, 2010 - (Free Research)
Read this case study of Mid-Carolina Electric Cooperative, Inc. to learn how replacing its old document imaging system with a new low-maintenance full-featured document management, imaging and workflow suite improved allowed for better information sharing and document availability, faster customer service and increased productivity. 
(CASE STUDY) READ ABSTRACT |

Austin Energy – Implementing Effective BI and Data Warehousing in Weeks by Infobright, Inc.

November 16, 2010 - (Free Research)
This case study looks at how an Austin, TX energy company, Austin Energy, has incorporated business intelligence (BI) best practices to achieve effective data warehousing in a matter of weeks. 
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Solutions for Small to Medium Data Centers by APC by Schneider Electric

October 23, 2009 - (Free Research)
APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes. 
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Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards by ComputerWeekly.com

December 02, 2011 - (Free Research)
In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now. 
(EZINE)

E-Guide: Key Grounding and Voltage Considerations In the Data Center by Schneider Electric

January 28, 2011 - (Free Research)
This e-guide explains the reasons for implementing grounding methods and the problems that can occur if it is done incorrectly. Find out how to design your data center’s power system with key components in mind and how much power to implement in your data center. 
(EGUIDE) READ ABSTRACT |

LA Water System Goes Digital by Autodesk

November 2008 - (Free Research)
Learn how the Los Angeles Department of Water and Power, the United States' largest municipal utility, uses Autodesk software solutions to complete work faster, reduce data errors, and accept and deliver city data in its native format. 
(CASE STUDY) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Achieving North American Electric Reliability Corporation (NERC) Cyber Security Standards by Lumension

March 2009 - (Free Research)
Learn about NERC compliance challenges and how to ensure audit-readiness by delivering end-to-end vulnerability management, endpoint protection and data protection solutions. 
(WHITE PAPER) READ ABSTRACT |

NERC: What You Need to Know by SearchSecurity.com & SearchCompliance.com

October 2009 - (Free Research)
The North American Electric Reliability Corporation's regulations aim to protect the nation's vulnerable critical infrastructure. Read this E-Book to find out what responsible entities need to do to comply with the NERC. 
(EBOOK) READ ABSTRACT |

Case Study - Schneider Electric by Riverbed Technology, Inc.

December 2013 - (Free Research)
Schneider Electric transformed its IT infrastructure to increase the company's business agility, gain greater control over IT costs, and support the growing use of mobile devices, cloud computing and IaaS. Learn how. 
(CASE STUDY) READ ABSTRACT |

A Practical Guide to Understanding and Deploying Cloud for the Enterprise by Hitachi Data Systems

January 2011 - (Free Research)
When faced with the moment-by-moment business and IT pressures swirling around any large data center, a boiling cauldron may come to mind. Today's enterprise organizations are keenly seeking ways to securely and cost-effectively address rampant multifaceted data growth with flat or shrinking budgets. 
(WHITE PAPER) READ ABSTRACT |

Converting Service Calls into Sales with Real-Time Offer Management by SAP America, Inc.

July 1967 - (Free Research)
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. 
(WHITE PAPER) READ ABSTRACT |

Practical Options for Deploying IT Equipment in Small Server Rooms and Branch Offices by Schneider Electric

May 2013 - (Free Research)
Access this resource to uncover how you can make realistic advancements to improve the availability of IT operations in your small data room. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: NERC Compliance by SearchSecurity.com

September 2010 - (Free Research)
SearchSecurity.com presents a comprehensive guide to NERC compliance. Our experts cover all the angles in order to help your efforts in meeting compliance with the information security standards established by the North American Electric Reliability Corporation. 
(EBOOK) READ ABSTRACT |

Salesforce.com's Service Cloud for Dummies by Salesforce.com

April 2010 - (Free Research)
Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies! 
(EBOOK)

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc.

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(WHITE PAPER) READ ABSTRACT |

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 2008 - (Free Research)
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 
(WHITE PAPER) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
(WHITE PAPER) READ ABSTRACT |

Constellation Energy Group by EMC Corporation

June 2008 - (Free Research)
In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications. 
(WHITE PAPER) READ ABSTRACT |

Performance and Troubleshooting with esxtop by Global Knowledge

May 2013 - (Free Research)
This informative resource introduces and gives examples of how the esxtop utility can help address performance problems. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

LogRhythm and NERC by LogRhythm, Inc.

February 2012 - (Free Research)
The NERC CIP Cyber Security Standards is intended to ensure the protection of the Critical Cyber Assets that control or effect the reliability of North America’s bulk electric systems. View this paper to explore how LogRhythm's NERC CIP Compliance package provides out-of-the box assistance in addressing numerous NERC CIP requirements. 
(WHITE PAPER) READ ABSTRACT |

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