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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Understanding and Selecting a Database Activity Monitoring Solution by Imperva

February 10, 2009 - (Free Research)
Check out this white paper to discover how database activity monitoring (DAM) tools provide powerful, immediate, non-intrusive benefits for security and compliance, and a long-term platform for comprehensive protection of databases and applications. 
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 11, 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
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How to Select the Right Database for Your Next Generation HPC by Versant Corp.

April 21, 2011 - (Free Research)
This webcast introduces a framework to evaluate key database technologies. You will learn how to make the best database platform selection based on your specific high performance application development requirements and therefore avoid costly failures. View this webcast for insight into selecting the right database for your next generation HPC. 
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How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
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Re-make or Re-model? A Cloud Computing E-Book, Chapter 2 by IBM

September 21, 2010 - (Free Research)
The upsurge in cloud computing presents development teams with challenges that may require them to rethink  established ways of building applications. Read this e-book, which discusses languages for cloud computing, distributed caching, scaling horizontally, and changing data architectures midcloud, for further discussion of these issues. 
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Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 01, 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
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Debunking Security Concerns with Hosted Call Centers by inContact

January 10, 2011 - (Free Research)
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more. 
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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

SQL Compatibility in DB2 9.7-- From triggers to object enhancements: A demonstration of the new PL/SQL compatibility features by IBM

September 01, 2010 - (Free Research)
This article overviews the new PL/SQL compatibility features in IBM DB2 software version 9.7, making it easier to adopt and allowing you to take advantage of its autonomic and high-performance characteristics.  
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Computer Weekly 16 August 2011: Read our analysis of the week’s biggest news stories in IT and in-depth features examining the latest technology trends by ComputerWeekly.com

August 15, 2011 - (Free Research)
In this week’s issue of Computer Weekly we kick-off a programme of content aimed at providing a resource for IT training, education and career development. We also look at the controversial supplier contracts for the NHS IT programme, and examine the challenges of Big Data - plus our usual analysis of the week’s news. Download the latest issue now. 
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Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 26, 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
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Blackberry Solution Used for Roadside Surveys on Child Seat Safety by BlackBerry

February 25, 2009 - (Free Research)
When researchers from the University of Windsor needed a mobile strategy for conducting a National Child Seat Safety Survey across Canada, they turned to a Blackberry to help gather the data and accurately download the it automatically to an analytical database. 
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Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation

September 01, 2012 - (Free Research)
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. 
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Red Hat Enterprise Virtualization For Servers: Overview by Red Hat and JBoss

November 22, 2010 - (Free Research)
Red Hat Enterprise Virtualization features a unique and revolutionary virtualization technology called KVM (Kernelbased Virtual Machine) that converts the Red Hat Enterprise Linux kernel into a virtualization platform. 
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TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc.

August 2008 - (Free Research)
In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%. 
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GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
(SOFTWARE PRODUCT)

Implementing Metadata-Driven ETL Using Semantic Types by Expressor Software

October 2011 - (Free Research)
Read this white paper to learn how you can overcome many data integration challenges. 
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How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 
(WHITE PAPER) READ ABSTRACT |

Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc.

November 2009 - (Free Research)
This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9. 
(WHITE PAPER) READ ABSTRACT |

Top Ten Essentials for Privileged Account Management by FoxT

February 2010 - (Free Research)
In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. 
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Use of Virtualization Technology with SAP by VMware and Intel

January 2009 - (Free Research)
The arrival of VMware virtualization technology and the multi-core Intel® Xeon® processor specifically designed for virtualization helps upgrading the company's core business systems in a limited amount of time. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

Dialing for Dollars: Nine Tips on Call Prospecting by Cisco Systems, Inc.

January 2011 - (Free Research)
The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling. 
(WHITE PAPER) READ ABSTRACT |

Innovation from the Ground Up: The Next Generation of Enterprise Business Solutions by Workday

July 2008 - (Free Research)
This paper describes three step approach taken to create the next generation of enterprise business solutions "from the ground up". 
(WHITE PAPER) READ ABSTRACT |

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