Calls Controls White Papers, Calls Controls Software, Calls Controls Research, Hardware and Services

Refactoring sensitive data access: the benefits of desktop virtualization for security by Citrix

January 10, 2012 - (Free Research)

This resource explores a secure-by-design IT strategy based on desktop virtualization to regain control over data and applications. Inside, dscover the benefits of desktop virtualization for security, and more.

(WHITE PAPER)

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The Good, the Bad, and the Unknown by McAfee, Inc.

April 06, 2012 - (Free Research)

<p>McAfee Application Control provides a new, timely, practical layer of systems security by blocking unauthorized applications. While it has some of the advantages of whitelisting, it avoids the operational and security limitations that have held back enterprise adoption of whitelisting technology.</p>

(WHITE PAPER)

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MANAGE and CONTROL IT services in the age of complexity. by Hewlett-Packard Company

December 22, 2011 - (Free Research)

In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.

(WHITE PAPER)

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The TCP/IP and OSI Models by Global Knowledge

March 04, 2011 - (Free Research)

Check out this white paper to learn about two network protocol models, TCP/IP and OSI.

(WHITE PAPER)

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Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

(ASP)

How to control abuse of social networking on mobile devices by ComputerWeekly.com

November 25, 2010 - (Free Research)

The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive.

(WHITE PAPER)

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Inter-Process Communications: The Next Leap in Business Productivity by LEGACY - DO NOT USE - Insight

April 2008 - (Free Research)

Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding.

(WHITE PAPER)

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Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.

(VIDEOCAST)

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2011 IOUG Data Security Survey: Databases More at Risk Than Ever by Oracle Corporation

October 2010 - (Free Research)

IT professionals were recently surveyed on their data security practices. The results were disturbing with 60% saying that a data breach is likely, or they’re not sure what to expect, over the next 12 months. Download this complimentary copy of the 2011 IOUG Data Security Survey Report and see how your organization measures up.

(WHITE PAPER)

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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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E Is for Endpoint: Six Security Strategies for Highly Effective IT Professionals by Lumension

January 2012 - (Free Research)

Security professionals know that effective endpoint protection calls for a layered, defense-in-depth approach. But endpoint security now requires a new way of thinking that goes beyond just battling threats to actually enable operational improvement. Read this whitepaper to learn the six steps you need to think different about endpoint security.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

(SOFTWARE PRODUCT)

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.

(SOFTWARE PRODUCT)

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