Calls Consultant White Papers, Calls Consultant Software, Calls Consultant Research, Hardware and Services

Password Management Survey by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research)

This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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Podcast - Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

March 2006 - (Free Research)

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.

(PODCAST)

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How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

October 2005 - (Free Research)

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.

(WHITE PAPER)

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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

(SOFTWARE PRODUCT)

BTS Consultant Thought Leadership Paper: Business Case for Value Realization Business Case for Value Realization During Implementation by SAP America, Inc.

October 2010 - (Free Research)

Find out more about value management and building value realization practices into every IT project. Discover how using value realization best practices during the lifecycle of your implementation can help you achieve greater value from your IT investments. Learn about the value of ASAP methodology and SAP offerings.

(WHITE PAPER)

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The Forrester Wave: IT Consolidation Consultancies by HP & Intel

March 2011 - (Free Research)

This summary of findings from Forrester Research will help shed light on how to evaluate, select and work with technology consultants on IT consolidation projects in order to pick just the right consulting resource for your particular application and challenge.

(WHITE PAPER)

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WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.

(SOFTWARE PRODUCT)

BTS Consultant White Paper: Managing the Total Cost of Ownership of Business by SAP America, Inc.

August 2010 - (Free Research)

Take a close look at the factors that drive total cost of ownership (TCO) for business intelligence. Learn how your organization can position itself to deliver a cost-effective business intelligence solution that meets your user community’s thirst for information, addresses new data sources, and offers the lowest TCO.

(WHITE PAPER)

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SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture Implementation by Oracle Corporation

April 2008 - (Free Research)

There is no question that the successful implementation of Service Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.

(WHITE PAPER)

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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 2012 - (Free Research)

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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IT pay and recruitment report: Software houses and consultants by ComputerWeekly.com

January 2011 - (Free Research)

This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by software houses and consultancies is up by 8.1%. The growth in demand for IT staff in this sector shows 27.3% more vacancies being advertised than a year ago.

(WHITE PAPER)

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Windows Server® 2008 Hyper-V Technology Introduction by Dell and Microsoft

October 2009 - (Free Research)

Dell's Hyper-V Technology Introduction for Windows Server® 2008 is a rapid approach to the deployment and configuration of a Hyper-V and SystemCenter Virtual Machine Manager 2008 (SCVMM) based Proof of Concept (POC) into your pre-production test lab.

(DATA SHEET)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

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