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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The OSI Model: Understanding the Seven Layers of Computer Networks by Global Knowledge

July 2006 - (Free Research)
This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking. 
(WHITE PAPER) READ ABSTRACT |

THE SQL SERVER SECURITY THREAT — IT’S CLOSER THAN YOU THINK by Idera

January 2012 - (Free Research)
This white paper discusses the information security and compliance issues associated with Microsoft SQL Server database systems. Whether you’re a CSO, IT manager, internal auditor or database administrator, you'll learn about the database security threat, how compliance fits into the overall scheme and what you should do to minimize your risks. 
(WHITE PAPER) READ ABSTRACT |

HP Advanced Data Center Network Architectures Reference Guide by HP & Intel®

May 2011 - (Free Research)
Read this white paper and trace the steps to a successful converged network infrastructure. By identifying today's most important IT trend - virtualization - you'll be on your way to implementing HP supported technologies to enhance your virtualized computer networks. 
(WHITE PAPER) READ ABSTRACT |

Leverage Active Directory with Kerberos to Eliminate HTTP Password by PistolStar, Inc.

April 2008 - (Free Research)
This paper will discuss the workings and benefits of Kerberos, focusing on its single sign-on capabilities, its multipronged security, and its ease of use. 
(WHITE PAPER) READ ABSTRACT |

Flexible and Reliable Healthcare Networks - Enabling better patient care, reducing risk, and increasing regulatory compliance by Ciena

August 2010 - (Free Research)
Changes in the healthcare industry and the adoption of new applications and bandwidth-intensive technologies are pushing legacy medical networks to the limit. Access this paper to learn about the next generation of healthcare networking platforms. 
(WHITE PAPER) READ ABSTRACT |

10 Reasons Your Existing Security Information and Event Management Isn't Good Enough by eIQnetworks

February 2009 - (Free Research)
"Are we secure? Is our data protected?" Enterprises have turned to security information and event management (SIEM) solutions to answer these questions and address forensics or security operations issues. For the most part, SIEMs have failed to do what they promised. Read this paper to see what the problems are, and what solutions are available. 
(WHITE PAPER) READ ABSTRACT |

TechTarget ANZ’s guide to upgrading your PBX by VExpress

October 2010 - (Free Research)
Read this guide and discover how a new PBX could trim your telephony costs and boost productivity. 
(EBOOK)

NAC: Managing Unauthorized Computers by Sophos, Inc.

February 2008 - (Free Research)
Unauthorized endpoint computers pose security risks to organizations. This paper looks at how a complete Network Access Control (NAC) solution can protect the network from unauthorized access from unknown computers or people with malicious intent. 
(WHITE PAPER) READ ABSTRACT |

Data Breach Case Study: Heartland Payment Systems by Sourcefire

January 2009 - (Free Research)
Read this case study to learn how Sourcefire's solutions can help top credit and debit card processors, as well as companies completing far fewer online transactions, in protecting sensitive customer data from cybercriminals. 
(CASE STUDY) READ ABSTRACT |

Planning a Career Path in Cybersecurity by Global Knowledge

November 2013 - (Free Research)
The need for personnel knowledgeable and experienced in security implementation and management has never been greater, and the need is growing. 
(WHITE PAPER) READ ABSTRACT |

Delivering IT as a Service for Virtualized Data Centers by Continental Resources

April 2010 - (Free Research)
Architecting a successful cloud computing infrastructure can be challenging. The secure cloud architecture offers the best products and features to create a cloud service that can realize the efficiencies of shared infrastructure while still offering the security, flexibility, resilience, and ease of management of a traditional IT deployment. 
(WHITE PAPER) READ ABSTRACT |

Connected Businesses Win by Cisco Systems, Inc.

August 2009 - (Free Research)
For small and medium-sized businesses (SMBs), networks can do more than simply connect machines. They also deliver voice (telephone) and video, and connect functions such as sales and bookkeeping to make business more efficient, collaborative, and profitable. Read this paper learn about core network components and benefits. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Inside The Cloud, Key Security Factors When Considering Managed Services by AT&T Corp

December 2009 - (Free Research)
This Presentation Transcript offers an overview of the cloud computing landscape as it relates to information security. Few organizations realize the vast and inherent risks that cloud computing presents, including data exposure, data loss, and a compromised infrastructure. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc.

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(WHITE PAPER) READ ABSTRACT |

Finding and Fixing VoIP Call Quality Issues by WildPackets, Inc.

August 2008 - (Free Research)
This white paper examines the various factors that can lead to poor VoIP call quality and how a network administrator can use WildPackets® OmniPeek™ Enterprise to pinpoint issues and keep the VoIP network running smoothly and efficiently. 
(WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
(SOFTWARE PRODUCT)

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 2008 - (Free Research)
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 
(WHITE PAPER) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 2 August 2011: We examine the calls for radical reform in the relationship between Whitehall and its IT suppliers by ComputerWeekly.com

August 2011 - (Free Research)
With the release of a scathing report on government IT, we examine calls for radical reform in the relationship between Whitehall and its IT suppliers. Also this week, the first part of our Buyer’s Guide to Big Data, and a case study on how Carphone Warehouse improved customer satisfaction by 38% using business process management (BPM) software. 
(EZINE) READ ABSTRACT |

Computer Weekly - 14 February 2012: Does government IT deliver value for money? by ComputerWeekly.com

February 2012 - (Free Research)
This week’s Computer Weekly, investigates the costs of government IT, asking whether taxpayers are getting value for money from the 8,000 IT staff employed by Whitehall. We also examine how IT leaders are preparing for the growth of bring-your-own-device policies and the mobile security implications. 
(EZINE) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

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