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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

E-Guide: Limited Broadband Availability Abroad Challenges WAN Connectivity by Peer Software
September 03, 2010 - (Free Research)
Limited broadband availability in emerging markets often makes wide area network (WAN) connectivity expensive, unreliable or simply unavailable. This e-guide will discuss what you can do to combat the challenges of managing WAN connectivity abroad. 
(EGUIDE) READ ABSTRACT |

Lessons Learned: Overcoming 4G LTE challenges by IBM
September 13, 2011 - (Free Research)
This webcast will explore several of the challenges and lessons learned, as well as discuss how several carriers are tackling these issues. 
(WEBCAST)

CW+: Special report: Next generation mobile broadband – the opportunities by ComputerWeekly.com
November 09, 2010 - (Free Research)
This Special Report for readers of Computer Weekly is based on Juniper Research’s two reports on LTE 
(WHITE PAPER) READ ABSTRACT |

4G mobile phone (LTE) opportunities for employers by ComputerWeekly.com
November 29, 2010 - (Free Research)
This Whitepaper  is based on Juniper Research’s  August  2010 report entitled: “4G LTE Hardware Opportunities: Subscribers, End User Devices & Vendor Strategies 2010  – 2015”. 
(WHITE PAPER) READ ABSTRACT |

Balancing the Mobile Data Load by ComputerWeekly.com
January 14, 2011 - (Free Research)
The proliferation of mobile broadband devices along with the unlimited data bundles from the operators has led to network congestion and deteriorating network quality. 
(WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 
(EBOOK) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

Cisco IP Phone Features by Global Knowledge
February 10, 2009 - (Free Research)
This paper explains various features (Softkeys) available to the phone while in a call state. 
(WHITE PAPER) READ ABSTRACT |

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge
September 29, 2011 - (Free Research)
Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. 
(WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)
March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation
April 2011 - (Free Research)
E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation
April 2011 - (Free Research)
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. 
(WHITE PAPER) READ ABSTRACT |

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.
January 2012 - (Free Research)
Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. 
(WHITE PAPER) READ ABSTRACT |

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain
January 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 
(EGUIDE) READ ABSTRACT |

Mobile banking strategies - maximise your revenues by ComputerWeekly.com
December 2010 - (Free Research)
Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”. 
(WHITE PAPER) READ ABSTRACT |

CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses by ComputerWeekly.com
September 2010 - (Free Research)
Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly buyers guide: Mobile technology by ComputerWeekly.com
March 2011 - (Free Research)
As CIOs face increasing demands from end-users for access to mobile technologies, organisations are realising that mobile technologies can create profitable business opportunities. 
(WHITE PAPER) READ ABSTRACT |

Manage data more effectively through Advanced Compression with Oracle Database 11g Release 2 by Oracle Corporation UK Ltd
September 2009 - (Free Research)
Learn more about how Oracle Advanced Compression can help you reduce the disk space and costs of managing large data volumes. 
(WHITE PAPER) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research)
As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. 
(WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact
January 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM
February 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. 
(EGUIDE) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

1 - 25 of 196 | Next Page

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