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Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research)

Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Rebroadcast IBM Watson and Medical Records Text Analytics by IBM

March 16, 2012 - (Free Research)

No, IBM is not going on the game show circuit, but IBM will make Watson’s full human language understanding deep question and answer system (DeepQA) available to healthcare in the near future for many use cases benefiting providers and payers.

(WEBCAST)

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Applying Knowledge Management to Project Management by Global Knowledge

June 01, 2009 - (Free Research)

There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.

(WHITE PAPER)

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HIPAA Primer Best Practices by Iron Mountain

September 14, 2011 - (Free Research)

Healthcare facilities are rapidly adopting electronic health records (EHR) in order to meet regulatory compliance requirements. Central to this effort is document conversion — the scanning of new and existing records to digital format. Inside this white paper, uncover best practices for a HIPAA-compliant approach to EHR transition.

(WHITE PAPER)

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Get Your HR Department Back on Track in 5 Easy Steps

by Iron Mountain

March 13, 2012 - (Free Research)

Organizing, indexing and storing info is paramount to HR departments today. This paper offers up five best practices for elevated HR efficiency. Read this and learn why reducing paper, employing a hybrid approach based on both paper and digital records, and joining forces with a trusted partner can enable swifter and more efficient operations.

(EGUIDE)

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Safeguard the Integrity of Your Physical Records Inventory

by Iron Mountain

March 13, 2012 - (Free Research)

Read this white paper to learn proper techniques and best practices for packaging and storing your physical documents and information in cartons to avoid risk and records exposure. Find tips on what to look for in a quality carton, how to know when your carton is too old and needs to be replaced, and how to properly pack your carton.

(DATA SHEET)

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Records Management: The Keys to Success

by Iron Mountain

April 17, 2012 - (Free Research)

With the heightened compliance regulations, your records management has never been more important. Read this e-book to discover: the importance of physical and digital records convergence, why data retention is a cross-departmental concern, new apps designed specifically for e-discovery, and the compliance risks associated with social media.

(EBOOK)

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Keep Up with Compliance Changes Through Proactive Records Management

by Iron Mountain

March 13, 2012 - (Free Research)

Records management has become the go to solution for companies looking to meet compliance requirements. However, it is critical that the quality and integrity of the data is reliable. This expert e-guide provides best practices for maintaining compliant records management and warns against components that can compromise your strategy.

(EGUIDE)

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Information Governance Online Symposium -- The GARP® Principles: Achieving Better Information Governance by SearchCompliance.com

November 15, 2011 - (Free Research)

In this two part course, Deputy Executive Director for ARMA International, Diane K. Carlisle, reveals how Generally Accepted Recordkeeping Principles (GARP®) is designed to assist organizations in implementing records systems and policies to keep you out of the headlines for the wrong reasons.

(VIRTUAL SEMINAR)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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How to Effectively Secure Electronic Health Records by HP and Intel

February 2012 - (Free Research)

In the ongoing effort to reach HIPPA Electronic Medical Record (EMR) compliance standards, one of the biggest concerns is security. Download this whitepaper to see how to develop a blanket of security for patients and your reputation through leveraging best practices for automated threat protection!

(WHITE PAPER)

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The Decision Maker's Guide to Complaint Records Management

by Iron Mountain

April 2012 - (Free Research)

This expert e-guide reviews the resources and characteristics you need to ensure your records management strategy is up to par. Gain insights on how to achieve compliance goals, develop your policy, determine costs and evaluate vendors.

(EGUIDE)

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Protect Your Hard-Copy Records With Strategies From The Experts

by Iron Mountain

March 2012 - (Free Research)

Ensuring your vital hard-copy records are protected as part of your disaster recovery strategy isn't something you should do - it's a must. Check out this SearchDisasterRecovery.com E-Guide for today's best practices for protecting hard-copy documents and a breakdown of several strategies by which you can do so. Read on to learn more.

(EGUIDE)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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Information Governance Online Symposium by SearchCompliance.com

November 2011 - (Free Research)

We are excited to announce our Information Governance Online Symposium – an online classroom designed to provide progressive learning content specifically for your senior IT, records management and compliance teams.

(VIRTUAL SEMINAR)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Dodd-Frank Impact on Front Office White Paper by Advent Software, Inc

December 2011 - (Free Research)

This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more.

(WHITE PAPER)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

The HIPAA Primer - What You Should Know About The New Regulations by Iron Mountain

March 2012 - (Free Research)

This best practices guide explores ways in which your health care facility can employ the most effective compliance strategies, ensuring not only HIPAA compliance, but secure patient information.

(WHITE PAPER)

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DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

HIPAA-Compliant Services for Health Information Challenges through Cloud Storage by Iron Mountain

March 2012 - (Free Research)

This resource demonstrates how Iron Mountain's cloud storage solutions help health care facilities meet backup and disaster recovery challenges while maintaining HIPAA compliance.

(WHITE PAPER)

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