This document is designed to help firms understand their data conversion options. It outlines what data is critical and must be converted for compliance purposes and business continuity, what data is not critical, the relationship between data conversion and reporting, and what to look for in a new technology provider relative to data conversion. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

In this Quest white paper, discover best practices - straight from Industry experts Nelson Ruest and Danielle Ruest - to help you have a successful post-migration operation. Learn why you MUST have the same level of post-migration planning that you had for pre-migration, and discover four key aspects of post-migration management you must know. 

View the slides presented in the "New Research: How to Improve Your B2B Email Marketing Results in 2007" Webcast and find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. 

This e-guide features two reports from the latest TDWI conference in Savannah, GA. Read  on to learn MDM advice and best practices from leading companies including Hallmark Cards Inc., Sallie Mae, National Instruments, Harvard Pilgrim Health Care and more. 

This white paper discusses the procedures for upgrading your Oracle database,— particularly focusing on using Oracle’s real-time data integration software, Oracle GoldenGate— along with the results of such upgrades. 

We all have better things to do with our limited time, but we end up in numerous unproductive meetings. In this paper we will discuss why meetings fail, what are the alternatives to conventional meetings, and how to spot the meetings that should be avoided. 

This is an informative preview of the book, the first ever on data virtualization, that fills this information void with 10 in-depth case studies from data virtualization adopters across a range of industries. 

Download this white paper to learn about the market-leading e-Commerce solution and how improved performance can lead to increased conversion rates and higher revenue. 

This technical white paper discusses a drop-in implementation of Coherence running on Oracle's Sun servers utilizing Oracle Fusion Middleware components, most prominently WebLogic Suite. 

Virtualisation has made disaster recovery planning more important than ever before. This ebook presents key findings concerning the implications of a disruption and offers best practices for properly protecting your virtual environment.