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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
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3-2-1 Contact the Call Center by SearchCRM
January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
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Developer Training on SharePoint 2010 by Microsoft Corporation India Pvt Ltd
December 10, 2009 - (Free Research)
This training course was designed for professional developers interested in using Microsoft SharePoint 2010 to rapidly develop and deploy solutions. The course contains a series of videos and presentations that will help guide you along the way.
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Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps
January 19, 2011 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.
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Presentation Transcript: Application Life Cycle Management, a Cautionary Tale by AvePoint, Inc.
September 16, 2011 - (Free Research)
This transcript of a presentation on SharePoint focuses on application lifecycle management (ALM) and developing features. Coding, platform capabilities, enhancements, application development, automation of builds and more are discussed in this comprehensive resource.
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Test Management: Managing quality in the Agile Enterprise by SearchSoftwareQuality.com
March 11, 2013 - (Free Research)
In this E-Book, explore four main concerns in switching to an Agile software development environment: performance metrics, defect tracking, ALM dashboards, and reducing testing costs.
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jQuery on Rails (The Real Ones) by The Ajax Experience
January 07, 2009 - (Free Research)
The talk examines how to develop and enterprise solution for leveraging a diverse server-side framework portfolio and deliver a consistent experience to end users.
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E-Book: Hosting Applications in the Cloud by SAVVIS
August 13, 2010 - (Free Research)
Whether it's public cloud, private cloud or a hybrid of the two, IT can be delivered as a service to today’s businesses faster, cheaper and more efficiently than ever before. Read this E-Book to learn more.
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ALM and Agile Strategies Issue 2 by SearchSoftwareQuality.com
April 20, 2012 - (Free Research)
Application lifecycle management (ALM) is what keeps the latest software tools working, and Agile ALM provides transparency and improved communications between teams and stakeholders. This exclusive e-zine discusses the latest collaboration tools for ALM and software configuration management (SCM).
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ALM and Agile Strategies E-Zine Issue 1 by SearchSoftwareQuality.com
February 17, 2012 - (Free Research)
Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools.
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Software Agitation:Your Own Personal Code Reviewer by Agitar Software
April 19, 2012 - (Free Research)
<p>Exercising Java code is a painstaking yet critical process for developers. This white paper explains how you can free up time by implementing a testing tool designed to detect coding errors as you write Java classes, and even after they have been reviewed.</p>
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Scaling Agile: Best practices for large, multi-site projects by SearchSoftwareQuality.com
May 29, 2013 - (Free Research)
Many organizations are eager to apply agile methods to large-scale projects, due to its success with smaller teams - but it's not always easy. In this three-part expert e-guide, explore the possibilities of scaling agile methods and decide if translating these practices to a larger project is beneficial for your organization.
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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Interstage Business Process Manager v11 Architecture Whitepaper by Fujitsu America, Inc.
January 03, 2011 - (Free Research)
Interstage BPM's superior architecture lets business users and IT professionals collaborate on defining and refining business processes. It empowers knowledge workers to stretch processes to fit to the business needs and it provides developers with the ability to easily create and deploy high performance process-based applications.
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Software Agitation: Your Own Personal Code Reviewer by Agitar Software
March 10, 2011 - (Free Research)
Agitator helps you debug your code while you write it - a benefit that no other existing Java Testing tool can claim. Agitator can also be extremely beneficial when run on legacy code - even code that has been reviewed by other developers and deemed to be “sufficient” and “properly written.” Learn how Agitar can be your own personal code reviewer.
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IT Roles Facing Extinction by Global Knowledge
July 17, 2012 - (Free Research)
This essential white paper details which IT roles are most in jeopardy as organizations continue to take advantage of key technologies such as the cloud and virtualization, and outsource less specialized tasks to decrease management overhead. Plus, examine how IT professionals can best position themselves and their companies for the future.
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Planning & Architecture for SharePoint 2010 by Microsoft Corporation India Pvt Ltd
December 10, 2009 - (Free Research)
The content in the planning and architecture guides IT Pros in the development of conceptual, logical, and physical designs for configuring Microsoft SharePoint Server 2010 features, servers, and topologies.
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For the Business Analyst, Why Relationships Trump All! by Global Knowledge
June 17, 2011 - (Free Research)
The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.
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Overview of Windows Search Technologies by Global Knowledge
February 10, 2009 - (Free Research)
This paper helps us to understand the importance of desktop search tools fit in the universe of Microsoft search tools.
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Getting Started with SharePoint 2010 by Microsoft Corporation India Pvt Ltd
December 04, 2009 - (Free Research)
Join Paul Andrew, Technical Product Manager for Microsoft's SharePoint Team, as he discusses the new features of SharePoint 2010 for developers.
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