WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

PacketTrap MSP 6.0 by Dell Software August 23, 2011 - (Free Research) PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management.  (TRIAL SOFTWARE) READ ABSTRACT |

Protecting Your Applications from Backdoors: How Static Binary Analysis Helps Build High-Assurance Applications by Veracode, Inc. May 10, 2010 - (Free Research) Backdoors pose operational risk to software that is too significant for organizations to ignore. Binary-level application testing (also called compiled-code analysis) makes it possible to examine the entire application in its final “as delivered” form. Read this white paper to learn more about protecting applications from backdoor vulnerabilities.  (WHITE PAPER) READ ABSTRACT |

Guided Analytics-Transferring Best Practice Analytics from Experts to Everyone by TIBCO Spotfire Division February 2008 - (Free Research) View this webcast to learn systematic techniques for quickly capturing an analysis workflow and distributing it throughout an organization to users of all skill levels.  (WEBCAST) READ ABSTRACT |

Exploiting Big Data: Strategies for Integrating with Hadoop to Deliver Business Insights by BeyeNETWORK June 2012 - (Free Research) This e-book, penned by business intelligence expert Wayne Eckerson, will explain how big data -- the combination of Hadoop and analytical databases -- is transforming the business intelligence industry.  (EBOOK) READ ABSTRACT |

Improved Software Testing Using McCabe IQ Coverage Analysis by McCabe Software, Inc. March 2009 - (Free Research) This paper introduces coverage analysis as an important direction in the management of software testing. Specifically, this paper covers test assessment and improvement using McCabe IQ coverage analysis in the areas of functional testing, incremental testing, and unit level testing.  (WHITE PAPER) READ ABSTRACT |

Business Rules and Gap Analysis: Discovery and Management of Business Rules Avoids Business Disruptions by Micro Focus, Ltd November 2009 - (Free Research) This paper will assess how to locate and account for functionality gaps. It will also illustrate a methodology for realigning applications with business goals.  (WHITE PAPER) READ ABSTRACT |

Using Code Quality Metrics in Management of Outsourced Development and Maintenance by McCabe Software, Inc. March 2009 - (Free Research) This paper provides answers to basic questions relating to the management of outsourced development and maintenance. What is the metrics approach to managing sub-contractors? What is the quality of the code expected to be that has been developed by the sub-contractor? Read on for the answers to these and other important considerations.  (WHITE PAPER) READ ABSTRACT |

Simplifying Business Integration: Presentation Transcript by EXTOL International, Inc. April 2009 - (Free Research) Complexity in business integration can be a serious impairment to any SMB, or even large company, in today's economy. Read this Presentation Transcript of the “Simplifying Business Integration” webcast to learn how to properly manage business integration with the right strategies.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Disaster Recovery Best Practices by Hewlett-Packard Company June 2008 - (Free Research) Learn best practices for developing a disaster recovery plan for your organization, including disaster recovery strategies for companies that are using data de-duplication.  (WHITE PAPER) READ ABSTRACT |

Check the network before moving to the cloud by Cisco Systems, Inc. February 2012 - (Free Research) Before considering a move to the cloud, it’s important to ensure that your network is free of vulnerabilities that could put your data at risk. This expert resource offers tips on how to make sure your network is secure before extending the network infrastructure. View now to uncover key processes and tools to help detect configuration mistakes.  (EGUIDE) READ ABSTRACT |

Software Security Analysis: Control Flow Security Analysis with McCabe IQ by McCabe Software, Inc. April 2012 - (Free Research) <p>Read this white paper to learn how comprehensive security analysis equips you with the proper insight into the structure of your software code to identify and resolve possible security holes</p>  (WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact May 2011 - (Free Research) Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).  (WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

IT in Europe: Next-Generation Network Management Techniques by SearchNetworking.co.UK March 2012 - (Free Research) This issue examines how network managers can simplify their management tools gather from the network through the use of protocols like NetFlow and IPFIX and hardware like matrix switches. Learn how network managers are adopting new tools that give them better control over virtualized infrastructure, cloud environment and multi-vendor networks.  (EZINE)

3-2-1 Contact the Call Center by SearchCRM January 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

The Business Case for Cloud Computing: A Call to CIOs & CFOs by HP & Intel® May 2012 - (Free Research) How does the cloud affect your organization's bottom line? Read this white paper today to discover the business case for cloud computing, and explore best practices and guidelines for CIOs and CFOs who are considering making the jump to the cloud.  (WHITE PAPER) READ ABSTRACT |

Google Voice: Ready for the Enterprise? by ComputerWeekly.com January 2011 - (Free Research) Google announced its Google Voice service in 2009 as a  "trial service, by invitation only", but it quickly became widely available in the US. Google originally stated that it was a consumer service and not meant to be an enterprise service, but the player now considers it part of its enterprise service portfolio.  (WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc. March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (WHITE PAPER) READ ABSTRACT |

Public complaints case study by SAS Institute Inc. March 2013 - (Free Research) With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.  (CASE STUDY) READ ABSTRACT |

Whirlpool: Quality Means Loyalty by SAS Institute Inc. September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.  (CASE STUDY) READ ABSTRACT |

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc. June 2010 - (Free Research) Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices.  (WHITE PAPER) READ ABSTRACT |

Optimize server utilization in real time with HP Virtual Server Environment for HP Integrity servers by Hewlett-Packard Company December 2008 - (Free Research) Read this document to learn how HP Virtual Server Environment (VSE), the HP virtualization solution for HP Integrity servers, gives you the flexibility you need to increase the return on your IT investments and become more agile at the same time.  (WHITE PAPER) READ ABSTRACT |

E-Book: Log Management for Compliance by SearchSecurity.com & SearchCompliance.com April 2009 - (Free Research) Log management has become an increasingly important part of managing information technology across the enterprise. This E-Book will look at how compliance has changed IT's requirements for log management tools in general, and how the tools continue to evolve to meet security needs as well.  (EBOOK) READ ABSTRACT |

Business Intelligence: The Strategic Imperative for CIOs by Information Builders Inc. (E-mail this company) September 2007 - (Free Research) The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power.  (WHITE PAPER) READ ABSTRACT |

Embedding Analytics into Processes by SAS Institute Inc. July 2010 - (Free Research) In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you.  (WHITE PAPER) READ ABSTRACT |

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