Calls American White Papers, Calls American Software, Calls American Research, Hardware and Services

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.

January 25, 2012 - (Free Research)

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.

(WHITE PAPER)

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Web Lead Evaluation and Scoring Study by KnowledgeStorm, Inc (E-mail this company)

April 06, 2006 - (Free Research)

KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.

(WHITE PAPER)

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American Gateway Bank Stays Calm Amid the Storm with HP StorageWorks P4000 SANs by HP and Intel

May 25, 2011 - (Free Research)

Read this white paper to learn how American Gateway Bank used such technologies as SANs and server virtualization from HP to reduce infrastructure spending, help IT staff focus on business-critical initiatives and harden the company’s disaster recovery preparedness plan.

(CASE STUDY)

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CW+: Business opportunities in the North American mobile market by ComputerWeekly.com

December 16, 2010 - (Free Research)

In May, 2010, Verizon Wireless told investors at Barclays Capital media and technology conference in New York that it expected to offer customers who signed up for its 4G services monthly “buckets” of data.

(WHITE PAPER)

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Export Operations & Compliance Benchmark Report: Going Global With Regulatory Reform by SAP America, Inc.

January 27, 2012 - (Free Research)

This benchmark study from American Shipper covers U.S. export operations and compliance of more than 300 U.S. based exporters.

(WHITE PAPER)

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Financing your EHR Implementation by Intel and HP

September 15, 2011 - (Free Research)

Under the American Recovery and Reinvestment Act, healthcare providers who invest in EHR technology may be eligible for financial incentives. However, because incentive dollars arrive after implementation, many practices continue to see cost as a primary barrier to adoption. Read on to learn about the full range of financing options.

(WHITE PAPER)

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Creating Competitive Advantage with Business Intelligence Pervasiveness - IDC - White Paper by SAP America, Inc.

March 04, 2011 - (Free Research)

There is growing evidence of the competitive value of BI and analytics solutions. An IDC study of North American and European organizations found that the median ROI of BI and analytics projects was 112%.

(WHITE PAPER)

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Yahoo, Amex talk up different customer service approaches by Infor CRM

January 24, 2012 - (Free Research)

Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.

(EGUIDE)

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Building a Strong Customer Experience by Infor CRM

January 05, 2012 - (Free Research)

Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.

(EGUIDE)

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International Transportation Management Benchmark Study:Winners See Strategic Value of Visibility by SAP America, Inc.

January 27, 2012 - (Free Research)

This third annual study examines how successful firms are managing international transportation and emerging trends in the industry.

(WHITE PAPER)

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Mobile Device Management Checklist by BlackBerry

December 22, 2011 - (Free Research)

This expert E-Guide highlights a mobile device management checklist to consider when developing your own mobile device management strategy.

(EGUIDE)

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Preparing for Tomorrow's Threat Today: What We Can Learn from the History of Malware and Defenses by Global Knowledge

March 13, 2009 - (Free Research)

Yesterday's virus is today's custom malware, while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks.

(WHITE PAPER)

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UPS Operating Modes: A Global Standard by Liebert Corporation

April 14, 2011 - (Free Research)

Uninterruptible Power Supply (UPS) terminology is a complex subject, often made more confusing by the competing marketing claims of various manufacturers. This paper explains this terminology and discusses the capabilities and limitations of the various classifications.

(WHITE PAPER)

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Fast Track ERP Implementation: Advice from the Field by IFS

June 19, 2009 - (Free Research)

ERP implementations don't have to take months or years. This white paper discusses how Colfax Corp. implemented IFS Applications in as little as nine weeks. It presents a case study of Colfax's complex but rapid rollout, and offers fast tracking tips from Colfax Business Analyst Jay Michael.

(WHITE PAPER)

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Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)

In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs.

(WHITE PAPER)

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CW+ Gartner Research: The impact of cloud computing on suppliers in banking by ComputerWeekly.com

July 2010 - (Free Research)

Despite well-publicised concerns regarding security, compliance and data integration issues, banking institutions have begun embracing cloud computing across the services spectrum.

(WHITE PAPER)

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Use effective call centers to build customer loyalty by Infor CRM

February 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cisco IP Phone Features by Global Knowledge

February 2009 - (Free Research)

This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation

April 2011 - (Free Research)

This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.

(WHITE PAPER)

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Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.

January 2012 - (Free Research)

Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.

(WHITE PAPER)

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Call Center Workforce Management Software Best Practices by Infor WFM Workbrain

January 2012 - (Free Research)

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.

(EGUIDE)

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