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Weighing your call center hosting options by inContact December 17, 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.  (PODCAST) READ ABSTRACT |

Presentation Transcript: Best Practices around How to Economically Boost System and Application Performance with NAND Flash by Sun Microsystems, Inc. November 09, 2009 - (Free Research) Read this presentation transcript and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

PODCAST: Best Practices around How to Economically Boost System and Application Performance with NAND Flash by Sun Microsystems, Inc. February 20, 2009 - (Free Research) Listen to this podcast to learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.  (PODCAST) READ ABSTRACT |

Best Practices around How to Economically Boost System and Application Performance with NAND Flash by Sun Microsystems, Inc. February 20, 2009 - (Free Research) View this mediacast and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.  (WEBCAST) READ ABSTRACT |

Presentation Transcript: How to Economically Boost System and Application Performance with NAND Flash by Sun Microsystems, Inc. March 04, 2009 - (Free Research) Read this presentation transcript and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How to Economically Boost System and Application Performance with NAND Flash by Sun Microsystems, Inc. February 20, 2009 - (Free Research) View this mediacast and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.  (WEBCAST) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

TechWiseTV: Unlocking the Potential of Virtualization by Cisco Systems, Inc. July 2009 - (Free Research) Virtualization has become the standard in data centers today with its ability to allow IT pros to do more with less – but it still has its challenges. Watch this episode of Cisco TechWiseTV to learn how to overcome these challenges to take full advantage of virtualization.  (WEBCAST) READ ABSTRACT |

Winning Strategies for the Evolving Legal Marketplace by BlackBerry October 2009 - (Free Research) Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace.  (WHITE PAPER) READ ABSTRACT |

Webcast: Winning Strategies for the Evolving Legal Marketplace by BlackBerry October 2009 - (Free Research) In this webinar, you'll learn about the rapidly changing state of law firms, how law firms must pay closer heed to business management issues to remain competitive. You'll hear the voice of the client and what law firms must do to succeed in the face of change.  (WEBCAST) READ ABSTRACT |

Coast-to-Coast Compliance: State Privacy Laws and Their Coming Impact on Your IBM i by Patrick Townsend Security Solutions October 2009 - (Free Research) This webcast explores the legal and business penalties that organizations face when they do not comply with privacy laws. Discover which of these laws apply specifically to your enterprise, which personally identifiable information (PII) you need to protect and where to find the critical data hiding in your networks.  (WEBCAST) READ ABSTRACT |

Massachusetts Privacy Law: The Language, the Impact, and Recommendations for Proving Compliance by Tripwire, Inc. October 2009 - (Free Research) Register for this webcast, and then tune in to learn how to get started preparing for this Massachusetts law that may well be indicative of a legislative trend in other states.  (WEBCAST) READ ABSTRACT |

The Massachusetts Data Protection Law by SearchSecurity.com & SearchCompliance.com June 2009 - (Free Research) Massachusetts businesses facing down MA 201 CMR 17.00 can meet the challenge with preparation and execution. Read this e-book to learn more about important topics such as identity theft, data breach prevention, mandatory encryption, and getting ahead of the game where Massachusetts data protection law is concerned.  (EBOOK) READ ABSTRACT |

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.  (WEBCAST) READ ABSTRACT |

Data Security Laws in the US by Quantum Corporation July 2009 - (Free Research) This list features a selection of Data Security laws in the US. As Quantum is a computer storage company, we cannot be held responsible for the accuracy of this list. Please check with your local government or legal advisors on the laws in your own location. Thank you.  (ASSESSMENT TOOL) READ ABSTRACT |

Email and the Law: Challenges of Email Management by Mimecast May 2009 - (Free Research) This presentation transcript covers how organizations can make their email policies compliant with applicable laws. It details ways in which email and the legal system interact and provides 12 steps for good evidential quality of email.  (WHITE PAPER) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.  (WHITE PAPER) READ ABSTRACT |

County Law Enforcement Agencies Use PocketCop on Blackberry Smartphones to Access Police Information by BlackBerry February 2009 - (Free Research) This case study explains how Franklin County Sheriff's Office deployed PocketCop on BlackBerry® smartphones, a wireless application that allows secure, over-the-air access to law enforcement and motor vehicle databases.  (CASE STUDY) READ ABSTRACT |

Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services by Microsoft March 2009 - (Free Research) James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.  (CASE STUDY) READ ABSTRACT |

New Regulations on the Rise by SearchSecurity.com October 2009 - (Free Research) This collection of slides from the Information Security Decisions Conference provides some insight into some of the new regulations and recent changes in existing regulations. The slides focus on Red Flag Rules, the MA ID theft law, and the NV Data Protection law. Read on to learn how to stay compliant with these new laws and others like them.  (PRESENTATION) READ ABSTRACT |

Working Smart in IT operations, Making the Case for Consolidated Operations by Hewlett-Packard Company October 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating multiple application and infrastructure specialist teams. It also proposes consolidating operations to get incidents to the right person with the right information fast so problems can be resolved quickly and smoothly.  (WHITE PAPER) READ ABSTRACT |

Compliance: A Work in Progress by SAP America Inc December 2009 - (Free Research) This paper discusses how identifying, designing and executing the right internal controls to meet those compliance and regulation standards in any organization can be arduous and expensive undertaking. Read this paper to learn some tips and proven best practices to manage the overload of compliance and regulatory laws.  (WHITE PAPER) READ ABSTRACT |

Data Privacy Compliance Report by Patrick Townsend Security Solutions November 2009 - (Free Research) 44 states now have privacy laws in force. Combine those with PCI, HIPAA, SOX, etc., and it's difficult to comply with all the laws that apply to your Enterprise. Now we've made it simple. Just take 8 minutes to answer these 8 questions. Then click "submit" to receive your customized report.  (ASSESSMENT TOOL) READ ABSTRACT |

The Friendly Face of IT: User-friendly IT Management by Numara Software January 2009 - (Free Research) This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.  (WEBCAST) READ ABSTRACT |

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