Massachusetts businesses facing down MA 201 CMR 17.00 can meet the challenge with preparation and execution. Read this e-book to learn more about important topics such as identity theft, data breach prevention, mandatory encryption, and getting ahead of the game where Massachusetts data protection law is concerned. 

With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. 

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

Challenges to control fixed assets include lack of accurate physical asset inventories and inadequate tools and resources to adapt to changing tax laws and methods. Read this white paper to learn best practices for managing fixed assets and how control will help you save time and money. 

Hear how agencies are using technology to tackle challenges, such as fraud and cyber security, as well as to innovate, such as with crime intelligence. 

The law firm Quarles & Brady, based in Milwaukee, needed to find hardware solutions for their remote offices to improve disaster recovery at all locations. By virtualizing 75 percent of its servers along with 46 Dell EqualLogic iSCSI SAN arrays, Quarles & Brady achieved the results they needed. Read now to learn more. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Turner Padget Graham & Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, boost storage capacity and implement a new disaster recovery DR/BC strategy. Read this case study to learn about their new Dell and VMware solutions. 

As more people cross more borders – physically and virtually – the need to implement a reliable human identity system for proper verification becomes crucial. Read on to see how IBM dissuades credential abuse while helping customs, border management and law enforcement organizations ensure the safety and security of citizens and workers. 

This resource offers a checklist for best practices that go beyond HIPAA compliance, ensuring your health care facility remains in good standing with the law and the public. 

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.