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Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs and Improves Customer Service by Imprivata

February 2010 - (Free Research)
This case study shares one credit union's experience with an authentication solution that helped it efficiently manage user access across all applications without hindering productivity or adding costs. 
(WHITE PAPER) READ ABSTRACT |

Quantum DXi Solution Drives AAA Washington’s Backup Success by Quantum Corporation

July 2010 - (Free Research)
This case study examines AAA’s transition to Quantum DXi technology – both why they chose Quantum and how it was able to significantly improve their backup process. 
(CASE STUDY) READ ABSTRACT |

Top 10 Project Management Trends For 2014 by ComputerWeekly.com

January 2014 - (Free Research)
There is growing unease with the status quo of current project management practices, this report from ESI International reveals 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Global State of the PMO 2013 by ComputerWeekly.com

July 2013 - (Free Research)
ESI International, assess the state of the Project Management Office (PMO) in its third annual world-wide survey. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Collaborative Learning in a Project Environment by ComputerWeekly.com

April 2013 - (Free Research)
This guide from ESI International explains how organisations can harness collaborative learning to drive better project management. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Top 10 Business Analysis Trends for 2013 by ComputerWeekly.com

February 2013 - (Free Research)
A global panel of experts identifies the Top 10 Business Analysis trends in 2013 
(ESSENTIAL GUIDE) READ ABSTRACT |

Top 10 Project Management Trends for 2013 by ComputerWeekly.com

January 2013 - (Free Research)
A global panel of experts identify the top 10 trends in project management in 2013 
(ESSENTIAL GUIDE) READ ABSTRACT |

Calculating Training ROI by ComputerWeekly.com

October 2012 - (Free Research)
This guide from ESI International offers essential tips on calculating the return on investment of your training programme. 
(ESSENTIAL GUIDE) READ ABSTRACT |

10 Tips to Measure Training ROI by ComputerWeekly.com

September 2012 - (Free Research)
How do you measure the value of training to the business ? These tips will help you develop your business case. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com

May 2012 - (Free Research)
This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business. 
(IT BRIEFING) READ ABSTRACT |

Top 10 Project Management Trends for 2013 by ComputerWeekly.com

January 2013 - (Free Research)
A global panel of experts identify the top 10 trends in project management in 2013 
(ESSENTIAL GUIDE) READ ABSTRACT |

The global state of the project management office by ComputerWeekly.com

May 2011 - (Free Research)
This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 
(IT BRIEFING) READ ABSTRACT |

Analytics Solution Center (ASC) Website by IBM

November 2010 - (Free Research)
The IBM Analytics Solution Center in the Washington, DC area focuses on solving the business and mission problems of public sector agencies, and the U.S. Federal government through the use of analytics. Visit this center online and see how you too can gain access to useful information, industry experts, and technology to reach your mission goals. 
(INFORMATION CENTER) READ ABSTRACT |

Computer Weekly – 28 January 2014: Tablets in the workplace by ComputerWeekly.com

January 2014 - (Free Research)
In this week's Computer Weekly, our latest buyer's guide examines the rise of tablets in the workplace, and how to fit them in to the corporate IT environment. We look at the risks to the UK banking system from over-reliance on legacy IT. And we find out how flash storage can help improve application performance. Read the issue now. 
(EZINE) READ ABSTRACT |

The reality behind the hype: Government cloud computing by ComputerWeekly.com

November 2011 - (Free Research)
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. 
(ANALYST BRIEF) READ ABSTRACT |

Seamless Design and GIS Integration by Autodesk

July 2008 - (Free Research)
With Autodesk Map 3D and Oracle Spatial forming the core of its GIS, Tacoma's efforts have met with spectacular-and award-winning-success. 
(CASE STUDY) READ ABSTRACT |

7 Ways to Manage Rapid Patient Data Growth by Dell Compellent

July 2010 - (Free Research)
This white paper discusses seven ways healthcare IT teams can use Dell Compellent Fluid Data storage to drive efficiency, ensure high availability and protection, and readily adapt to constant change. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Bellevue School District by Websense, Inc.

November 2008 - (Free Research)
Read this case study to learn how the Bellevue School District dramatically improved their web security and productivity by extending their security policy management and administrator controls to additional IT staff members. 
(CASE STUDY) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

US Airways Standardizes WFM Across All Contact Centers by Aspect

September 2013 - (Free Research)
After a merger, US Airways was struggling with a great disparity between the applications used across its five call centers. It was evident that US Airways needed a single workforce management tool across all contact centers, in order to solve scheduling issues and better forecast call volume. 
(CASE STUDY) READ ABSTRACT |

The City of Vancouver's Information Services Grows to Better Meet Needs of Employees and Residents by Calabrio, Inc.

April 2014 - (Free Research)
The call center for the City of Vancouver's 3-1-1 line (city information services) was experiencing a 20 percent year-over-year call volume growth rate. They needed a way to handle the increased call volume, without sacrificing quality service or employee satisfaction. 
(CASE STUDY) READ ABSTRACT |

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)
This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have. 
(WHITE PAPER) READ ABSTRACT |

Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 2008 - (Free Research)
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 
(WHITE PAPER) READ ABSTRACT |

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