Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company. 

In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality. 

Management of Cloud APIs presents a challenge and tremendous business opportunity. In this session, Forrester Research will decompose the API's role in cloud application control & security and show it opens new doors to connect smart-phone applications, browsers, middleware, legacy apps and just about anything that can talk HTTP. 

This paper examines the relationship between business and IT groups within the typical enterprise and explores how the implementation of a Business Rules Management System (BRMS) allows both groups to find common ground. 

This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products. 

In this quickcast, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” will provide a brief overview of the best practices that can save your organization time and money before and after your next migration project. 

Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions. 

Explore the latest cloud computing trends and gain exclusive tips for how you can successfully define SLAs, plan for capacity, and more in this expert e-zine. 

Businesses continue to virtualize their servers at a brisk pace; however, many are not taking steps to ensure that a proper disaster recovery and business continuity plan is in place. Discover how virtualization can actually help improve your DR and find out how you can craft a comprehensive virtual DR plan in this expert e-guide. 

Explore current trends and tools for capacity planning in this expert e-brief. Discover how you can maximize server space and overcome top challenges of capacity planning to increase server utilization and ROI these tips from virtualization pro David Davis. 

This white paper discusses how to prepare your virtualized data center for a move to the cloud. Discover key tips and tools to leverage to ensure success, including unified networking, power management, scale-out storage and more.