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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Intel® Cloud Builders Guide: Microsoft System Center Virtual Machine Manager Self-Service Portal* 2.0 with Policy-Based Power Management by Intel

October 14, 2011 - (Free Research)
Building your own cloud environment can be complex because it requires extensive customization and integration with your traditional IT infrastructure. This white paper offers a detailed guide of a private cloud set up using platforms that can significantly jump-start cloud computing operations in your enterprise. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing and Security…thoughts from Intel CISO Malcolm Harkins by Intel

October 04, 2011 - (Free Research)
This short video explores the top security concerns in the cloud and provides insight on what your organization can do to avoid them. Learn how you can enable a safe, risk-free cloud environment. 
(WEBCAST) READ ABSTRACT |

Intel Cloud Builders Reference Architecture: Canonical and Cloud Computing Interoperability by Intel

October 28, 2011 - (Free Research)
Many businesses are looking to create a cloud solution with interoperability between clouds, but it’s no easy task. This brief video explores common challenges associated with building interoperable private clouds and introduces advanced solutions you can leverage to overcome them. 
(VIDEOCAST)

Intel IT’s Data Centre Strategy for Business Transformation by Intel

December 01, 2011 - (Free Research)
To keep pace with your peers and position your organisation for the future, you must continuously update your data centre. This white paper explains how one company refined their IT transformation strategy to improve the quality, speed, and efficiency of their business services. Explore their key objectives and best practices for success here. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing: Considerations and Next Steps by Intel

January 23, 2012 - (Free Research)
While cloud computing offers significant agility, flexibility, and efficiency, it also introduces a number of new challenges.  This white paper discusses how to overcome common issues to get the most out of your cloud computing experience. 
(WHITE PAPER) READ ABSTRACT |

Unification enables simplification:The efficient future of networking on 10Gb Ethernet. by Intel

November 28, 2011 - (Free Research)
An essential first step of launching the cloud is preparing your network for the unique requirements of services running on a multi-tenant shared infrastructure. This white paper discusses how a unified networking based on 10 Gigabit Ethernet can offer IT simplicity, scalability, and manageability in a cloud environment. 
(WHITE PAPER) READ ABSTRACT |

Unified Networking with Open FCoE Technology by Intel

November 09, 2011 - (Free Research)
Implementing unified networking in your data center puts storage and network traffic together on a converged 10 gigabit Ethernet, simplifying the network and lowering TCO. Watch this video to learn about a solution that can improve efficiency and ease of management of your data center. 
(VIDEOCAST) READ ABSTRACT |

Podcast: Applying Client-aware Technologies for Desktop Virtualization and Cloud Services by Intel

October 31, 2011 - (Free Research)
We envision a private cloud that can recognize and determine device attributes and user preferences, and deliver the service or information accordingly.  Our testing demonstrates that client-aware technologies can offer several benefits to both users and IT. 
(PODCAST) READ ABSTRACT |

Intel® Cloud Builders Guide: Data Center Energy Management with Dell and Joulex by Intel

October 17, 2011 - (Free Research)
With cloud computing rapidly evolving, energy management is a key factor IT professionals must address when planning and provisioning their cloud data center strategies to reduce energy costs. Access this white paper to review an open data center roadmap that addresses your key IT concerns for more secure, efficient, and simple cloud architectures. 
(WHITE PAPER) READ ABSTRACT |

Intel Cloud Builders Guide: Policy Based Power Management with Dell and VMware by Intel

October 05, 2011 - (Free Research)
This resource assists IT pros and administrators seeking power management solutions to increase data center efficiency. Multiple power design options are presented, including: real-time server monitoring and optimization of rack density to optimize productivity and reduce total cost of ownership (TCO). 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Optimizing Your SAP by Atos Origin

November 04, 2009 - (Free Research)
Read this paper and learn how Atos Origin, the number one SAP upgrade partner and has over 20 years experience of upgrading SAP systems we have upgraded every R/3 release from 2.0 upwards, can help you bring your SAP system to where it needs to be. 
(WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc.

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(WHITE PAPER) READ ABSTRACT |

GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
(SOFTWARE PRODUCT)

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation

November 2008 - (Free Research)
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Constellation Energy Group by EMC Corporation

June 2008 - (Free Research)
In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Inter-Process Communications: The Next Leap in Business Productivity by LEGACY - DO NOT USE - Insight

April 2008 - (Free Research)
Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
(WHITE PAPER) READ ABSTRACT |

Cisco 2800 Series by Cisco Systems, Inc.

The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections. 
(HARDWARE PRODUCT)

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

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