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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more...
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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How Flash Storage Impacts Us Every Second by IBM

June 09, 2013 - (Free Research)
This quick video describes how flash storage is changing the game and impacting users and organizations every second of every day. View now to learn more about one vendor's platform that offers 1 petabye per rack for 22 million IOPS, 38% lower licensing costs, and much more. 
(VIDEO) READ ABSTRACT |

Capturing the ICT Dividend by ComputerWeekly.com

December 01, 2011 - (Free Research)
This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked - and European countries are lagging behind other parts of the world in both areas. 
(ANALYST REPORT) READ ABSTRACT |

Inventory Optimization Can Increase Your Profitability by IBS, International Business Systems

April 2008 - (Free Research)
The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs. 
(WHITE PAPER) READ ABSTRACT |

New York Stock Exchange Chooses Juniper for Next-Generation Datacenters by Juniper Networks, Inc.

July 2009 - (Free Research)
This IDC Buyer Case Study examines the decision of NYSE Euronext to choose Juniper Networks as the primary supplier for the company's datacenter, Ethernet switching, and routing needs. Read on to learn more about how Juniper Networks is bringing the New York Stock Exchange into the twenty-first century. 
(CASE STUDY) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist

May 2008 - (Free Research)
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. 
(WHITE PAPER) READ ABSTRACT |

Improving First-Call Resolution with Team Collaboration Technology by GoToAssist

November 2010 - (Free Research)
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support. 
(WHITE PAPER) READ ABSTRACT |

Retail Fashion Market RFID Solutions by Motorola, Inc.

January 2007 - (Free Research)
This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right 
(WHITE PAPER) READ ABSTRACT |

Six Solutions for What's Keeping Executives Up at Night by Citrix Online- GoToAssist

October 2011 - (Free Research)
This comprehensive white paper highlights six solutions to the issues support executives face on a daily basis. 
(WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc.

July 2009 - (Free Research)
This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. 
(WHITE PAPER) READ ABSTRACT |

SYSPRO ERP Enables UPI to Punch Above its Weight by SYSPRO

December 2013 - (Free Research)
Access this brief case study today to learn how the right tools and services enabled healthcare products manufacturer United Pacific Industries (UPI) to effectively manage and track stocks and costs, optimize its inventory, and more. 
(CASE STUDY) READ ABSTRACT |

Presentation Transcript: Remote Backup For SMBs by 3X Systems

December 2009 - (Free Research)
In this presentation transcript, W. Curtis Preston provides an overview of remote backup. He discusses the challenges related to backing up remote sites, as well as the role of replication and deduplication. He also discusses cloud storage as it relates to remote backup. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Indonesia Stock Exchange halves its hardware investment cost with a Red Hat Solution by Red Hat and Intel

December 2013 - (Free Research)
This brief whitepaper explains how the Indonesian Stock Exchange (IDX) was able to half its hardware costs by leveraging a Linux system to support trading machines, surveillance machines, database engines, and more. 
(WHITE PAPER) READ ABSTRACT |

Improving Business Continuity for the Remote Office by Avocent

February 2008 - (Free Research)
Can you cost-justify complete infrastructure redundancy across multiple sites for the sake of improved business continuity? Learn about other ways to insure your IT is always on. 
(WHITE PAPER) READ ABSTRACT |

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist

July 2010 - (Free Research)
Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more. 
(PRODUCT OVERVIEW) READ ABSTRACT |

American Stock Transfer & Trust Company: A New Plan for Records Protection by Iron Mountain

April 2014 - (Free Research)
The following case study reveals the records management solution that AST used to address its needs around regulatory compliance, secure offsite storage, and proper disposal of data. 
(CASE STUDY) READ ABSTRACT |

American Apparel Finds the Right Fit by Motorola RFID Solutions

January 2009 - (Free Research)
The potential benefits of reducing labor and increasing sales from deploying an item-level RFID operation are clear. Read about current capabilities of RFID, including accuracy, performance and adaptability. 
(CASE STUDY) READ ABSTRACT |

Finding and Fixing VoIP Call Quality Issues by WildPackets, Inc.

August 2008 - (Free Research)
This white paper examines the various factors that can lead to poor VoIP call quality and how a network administrator can use WildPackets® OmniPeek™ Enterprise to pinpoint issues and keep the VoIP network running smoothly and efficiently. 
(WHITE PAPER) READ ABSTRACT |

LogMeIn Rescue by LogMeIn, Inc.

May 2011 - (Free Research)
LogMeIn Rescue lets internal and external IT provide on-demand remote support for PCs, Macs or smartphones. Now IT can access and control the device, to diagnose and solve the problems quickly and securely anytime, anywhere. 
(TRIAL SOFTWARE)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Avaya CS 1000: Defining Calling Line Identification Numbers by Global Knowledge

May 2013 - (Free Research)
This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone. 
(WHITE PAPER) READ ABSTRACT |

The Virtual Office Checklist by Cisco Systems, Inc.

October 2008 - (Free Research)
The technology behind remote access is called a "virtual private network," or "VPN," and it establishes a private, secure network connection over a public network, such as the Internet. 
(WHITE PAPER) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Legacy Remote Control Tools: Not Built for Today’s Helpdesk by LogMeIn, Inc.

January 2011 - (Free Research)
This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs. 
(WHITE PAPER) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 
(VIDEOCAST) READ ABSTRACT |

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