From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing. 

In this resource, learn how one organization moved its SAP applications to a virtualized SUSE Linux Enterprise Server to improve the availability and performance of mission-critical services while significantly reducing infrastructure costs. 

Virtualisation has made disaster recovery planning more important than ever before. This ebook presents key findings concerning the implications of a disruption and offers best practices for properly protecting your virtual environment. 

Turner Padget Graham & Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, boost storage capacity and implement a new disaster recovery DR/BC strategy. Read this case study to learn about their new Dell and VMware solutions. 

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 

The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power. 

Read this white paper to learn why Gartner analysts believe cloud computing and event processing will completely change the face of enterprise IT architecture by 2015. 

The problem with becoming too comfortable with built-in SQL Server monitoring tools is that they're often used after problems have already arisen. Read this paper to discover how event notifications and extended events can help you drill down into SQL Server and proactively monitor your databases. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Read this white paper to learn about the real-time analytics capabilities of complex event processing (CEP) and discover how this technology can be leveraged for business agility, particularly for algorithm monitiring in hte trading industry.  

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.