IT professionals were recently surveyed on their data security practices. The results were disturbing with 60% saying that a data breach is likely, or they’re not sure what to expect, over the next 12 months. Download this complimentary copy of the 2011 IOUG Data Security Survey Report and see how your organization measures up. 

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 

The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive. 

Gain access to HP’s support center website for helpful resources like software updates, diagnostic support tools and more. 

<p>Part 2 of SearchSecurity.com's 3-part guide on antimalware products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the RFI process. Get an overview of technical requirements, questions to ask potential vendors, and a list of products that may meet your needs. </p> 

The combination of the ever-changing compliance landscape, Web 2.0 and technologies such as mobile devices have made it increasingly more difficult to track where your confidential data resides and put mechanisms in place to protect it. 

Properly addressing HIPAA is about more than mere data security. This virtual seminar will examine the other key components of HIPAA compliance within an organization, including disaster recovery, network security and hardware encryption. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.