Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.  (WHITE PAPER) READ ABSTRACT |

Improving Agile Development with Continuous Build Scripts & Build Avoidance by OpenMake Software April 23, 2008 - (Free Research) This white paper discusses how realize the full benefits of continuous integration in agile development.  (WHITE PAPER) READ ABSTRACT |

Forum Presidio - Open PGS Security Gateway - Regulatory Compliance by Forum Systems Forum Presidio™ is a comprehensive secure content exchange platform that allows enterprises to immediately comply with Government privacy regulations using a low cost and easy to manage centralized solution. Forum Presidio™ can be used as a legacy-to-XML security bridge for a smooth migration to XML Web services.  (SOFTWARE PRODUCT)

Attack of the PDF Documents: How Adobe’s PDF Format has become one of the top carriers of malware by Sophos, Inc. April 11, 2011 - (Free Research) Since PDF has become so common on the Internet, with nearly every business using it as the document format of choice for delivering forms, articles, and whitepapers, the security problems and malware potential of PDF are far too tempting for the bad guys to ignore.  (WHITE PAPER) READ ABSTRACT |

Maximizing IT Investments: Recession-proofing Your Network by F5 Networks July 2008 - (Free Research) This whitepaper outlines a plan that enables network teams to implement a plan that optimizes application performance. It also identifies recession-proof networking technologies and their challenges.  (WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact September 2010 - (Free Research) This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.  (WHITE PAPER) READ ABSTRACT |

Top Ten Things Every IT Pro Should Know about IE8 on Windows 7 by Global Knowledge August 2010 - (Free Research) With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE?  (WHITE PAPER) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

Faster PHP Through Java by Caucho Technology March 2009 - (Free Research) Using benchmarks and code samples throughout to anchor the discussion, this paper explores how Quercus - Caucho's Java implementation of PHP - can perform faster than the standard Apache-based PHP both in synthetic benchmarks and real-world applications. The results are quite impressive.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Solving Scripting Problems with Technology by Network Automation, Inc November 2010 - (Free Research) Companies currently writing scripts should also understand the implications of practicing this approach. This webcast follows the evolution of scripting and presents both its benefits and risks. Learn about an alternative to this traditional process that can allow you to reduce costs and free up time.  (WEBCAST) READ ABSTRACT |

Solving Scripting Problems with Technology: The Limitations of Scripting in a Complex Business Environment by Network Automation, Inc October 2010 - (Free Research) This paper explains that as automation tools continue to evolve in a quest to deliver the most comprehensive set of automated capabilities, the notion of writing scripts will be rendered anachronistic. Continue reading to learn more about the shift from scriping to dynamic, intelligent process automation.  (WHITE PAPER) READ ABSTRACT |

Eradicate Cross-Site Scripting by Veracode, Inc. February 2011 - (Free Research) The rise of e-commerce has generated a concurrent surge of Internet crime into a multi-billion-a-year industry, as criminals follow the money, the countless potential online victims and the vulnerability of web applications to easy exploitation.  (WHITE PAPER) READ ABSTRACT |

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com October 2012 - (Free Research) This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix.  (ESSENTIAL GUIDE) READ ABSTRACT |

BIG-IP Application Security Manager™ by F5 Networks The BIG-IP Application Security Manager delivers the industry’s foremost comprehensive application delivery security solution with the option to deliver both application delivery and security together. The ASM provides application layer protection from targeted and generalized application attacks to ensure that applications are always available.  (HARDWARE PRODUCT)

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT)

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding by Cisco Systems, Inc. August 2011 - (Free Research) This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution.  (WEBCAST)

Top Ten Considerations When Evaluating Unified Communications Solutions: Learn the top solution differentiators to look for before deciding. by Cisco Systems, Inc. May 2011 - (Free Research) Businesses of all sizes are taking advantage of the rapid advancements in unified communications.   Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions.  (WHITE PAPER)

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Expert Insight into Powershell's Scripting by Dell Compellent September 2011 - (Free Research) To fully leverage Microsoft PowerShell, you must be aware of all the benefits this new technology offers. This expert e-guide, brought to you by SearchWindowsServer.com provides a deeper understanding of PowerShell and describes various approaches to scripting and Hyper-V management.  (EGUIDE) READ ABSTRACT |

HP LoadRunner Software Tips and Tricks for Configuration Scripting and Execution by Hewlett-Packard Company August 2008 - (Free Research) This guide is intended to help new users and seasoned professionals learn new ways to design and implement successful load testing initiatives using HP LoadRunner.  (ARTICLE) READ ABSTRACT |

Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications January 2013 - (Free Research) For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come  (WHITE PAPER) READ ABSTRACT |

Solving Scripting Problems with Technology by Network Automation, Inc December 2010 - (Free Research) This presentation transcript brought to you by Network Automation, Inc. outlines a conversation between Aleksey Lazaryev and Martin Gadzinowski which discusses scripting issues in the business world and what types of solutions can be implemented to solve these issues. Read on to learn more.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How to prevent cross-site scripting attacks: Expert tactics by Veracode, Inc. December 2011 - (Free Research) This expert E-Guide discusses how XSS attacks work, how you can better protect your websites and how to prevent cross-site request forgery attacks. Uncover best practices and expert tactics to ensure you’re doing your part to stop these attacks.  (EGUIDE) READ ABSTRACT |

Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group September 2008 - (Free Research) View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.  (WEBCAST) READ ABSTRACT |

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