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Duet Enterprise Case Study:  Professional Services Firm Uses Duet Enterprise as Surround Strategy for SAP by Microsoft December 28, 2011 - (Free Research) Read this paper to find out how the Swedish engineering firm Sandvik Group bridged the gap between its SAP enterprise resource planning (ERP) systems and SharePoint Server to allow for collaboration by casual users that streamlined its invoice approval process and cut time-to-completion in half.  (CASE STUDY) READ ABSTRACT |

Podcast - Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) March 07, 2006 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.  (PODCAST) READ ABSTRACT |

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) October 2005 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.  (WHITE PAPER) READ ABSTRACT |

Web Lead Evaluation and Scoring Study by KnowledgeStorm, Inc (E-mail this company) April 2006 - (Free Research) KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.  (WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.  (WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT)

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.  (WHITE PAPER) READ ABSTRACT |

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.  (WHITE PAPER) READ ABSTRACT |

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio.  (WHITE PAPER) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards by ComputerWeekly.com December 2011 - (Free Research) In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now.  (EZINE) READ ABSTRACT |

From Idea to Delivery: Take a Holistic, End-to-End Approach to Bringing Products to Market by SAP America, Inc. September 2011 - (Free Research) Many organizations still struggle with siloed operations for lack of a clear path to collaboration. But with the right IT strategy and organizational change, a company can enable collaboration beyond its four walls and extend out to suppliers, customers, and partners, integrating all processes from idea to delivery. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

The Financial Close: Optimizing Performance and Driving Financial Excellence by SAP America, Inc. June 2009 - (Free Research) The term "financial close" describes a corporation's ability to complete its accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls  (WHITE PAPER) READ ABSTRACT |

Self-Service: An Essential Capability Of BI by SAP America, Inc. April 2011 - (Free Research) Read this report to find Forrester’s recommendations for getting the most out of the latest generation of business intelligence (BI) software: so-called 'lean' or 'agile' self-service BI. Inside, explore the business and IT requirements necessary for effective implementation and use.  (ANALYST REPORT) READ ABSTRACT |

Closed Loop Lifecycle Planning: Optimizing for Energy Efficiency in the Upcoming Technology Refresh Cycle by Hewlett-Packard Company January 2008 - (Free Research) This paper encourages all businesses to consider a more formal "green" strategy in regards to client computing and the technology refresh cycle. The timing could not be better. There is also a business case to be made that the 'business as usual' environment could view the "green" initiative as a compelling event unto itself.  (WHITE PAPER) READ ABSTRACT |

MPI Group: The Informed Manufacturer — Tips, Tricks and Tactics for High-Tech Manufacturers by SAP America, Inc. July 2011 - (Free Research) For high-tech manufacturers, even a brief delay in design, production, or distribution can severely limit sales and profitability. With so much at risk, speed and accuracy are imperative. Read this white paper to learn what practices, processes and systems will keep your high-tech manufacturing organization on the cutting edge.  (WHITE PAPER) READ ABSTRACT |

The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value by SAP America, Inc. December 2011 - (Free Research) Idea-to-delivery is an approach to delivering customer value that takes into account today's highly volatile, regulated, globally interconnected, and trading partner-dependent business environment. In this paper, find an action plan with the evolutionary steps companies can take today to move toward this new approach.  (WHITE PAPER) READ ABSTRACT |

SAP® BusinessObjects™ Edge BI by SAP America, Inc. December 2011 - (Free Research) Too often, business intelligence (BI) initiatives end up being detrimental to a business. They can be costly and highly complex, and often are integrated loosely— or not at all— causing data quality to plummet. Read this paper to discover a BI alternative that provides fast, cost-effective integration across SAP and non-SAP systems.  (WHITE PAPER) READ ABSTRACT |

Project Management Network Diagram: A Tool for Understanding the PM Life Cycle by Global Knowledge Network, Inc. December 2005 - (Free Research) This white paper will help you better understand the Project Management Life Cycle by introducing the Project Management Network Diagram (PM Network Diagram) from Global Knowledge. This diagram provides a visual illustration of the life cycle and can help you prepare for the PMP exam.  (WHITE PAPER) READ ABSTRACT |

Next Generation Datacentres Index –Cycle II by ComputerWeekly.com February 2012 - (Free Research) Following on from the first cycle of research carried out in February 2011, this r e-run of the next generation datacentre research covered 10 regions to identify what progress organisations have made in preparing to adapt to new IT architectures and approaches to computing.  (ESSENTIAL GUIDE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.  (WHITE PAPER) READ ABSTRACT |

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.  (EBOOK) READ ABSTRACT |

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