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E-mail Recovery, Restoration, Search & Analysis by Ontrack® PowerControls™ by Kroll Ontrack.
Ontrack® PowerControls™ is a simple yet powerful tool for copying, searching, recovering and analyzing mailbox items directly from Microsoft Exchange Server more...
>> Discover more offerings from Ontrack® PowerControls™ by Kroll Ontrack.
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Records Management for Disaster Recovery by Iron Mountain

November 2012 - (Free Research)
The importance of a disaster recovery (DR) plan is a no brainier – having one can save your business; not having one will jeopardize it. Records management is a key aspect of effective DR, but more often than not it is overlooked. Read on to learn how to build a business case for incorporating records management into your overall DR plan. 
(WHITE PAPER) READ ABSTRACT |

Don't Overlook Records Management in Business Continuity Planning by Iron Mountain

November 2012 - (Free Research)
Effective business continuity (BC) and disaster recovery (DR) planning is a critical aspect of any business – without it you're at risk for serious consequences. But many enterprises today make the mistake of only planning for digital files. Read on to learn 10 steps to crafting a BC/DR plan for your digital and physical records. 
(WHITE PAPER) READ ABSTRACT |

eBook - Email Retention: Standards and Practices by SearchCompliance.com

October 2009 - (Free Research)
Electronic records are as real as paper documents. In this SearchCompliance eBook, you'll learn the importance of having a records retention policy and how to properly manage the data for e-discovery and recovery in your organization. 
(EBOOK) READ ABSTRACT |

Archive Attender™ for Exchange - Affordable Email Archiving by Sherpa Software

Archive Attender is a solution designed to move or copy messages from mailboxes, PST files and public folders. Administrators search indexed archives and view reports for storage and compliance. No SQL database or proprietary hardware required. Offers flexible archiving architecture. Free Trial available. 
(SOFTWARE PRODUCT)

E-Guide: Tips for protecting hard-copy records by Iron Mountain

May 2012 - (Free Research)
Do you know why and how you should include hard-copy records in your disaster recovery and business continuity plan? 
(EGUIDE) READ ABSTRACT |

Protect Your Hard-Copy Records With Strategies From The Experts by Iron Mountain

March 2012 - (Free Research)
Ensuring your vital hard-copy records are protected as part of your disaster recovery strategy isn't something you should do - it's a must. Check out this SearchDisasterRecovery.com E-Guide for today's best practices for protecting hard-copy documents and a breakdown of several strategies by which you can do so. Read on to learn more. 
(EGUIDE) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Disaster recovery planning for health care data by Sirius and NetApp

June 2012 - (Free Research)
This E-Guide from SearchHealthIT.com demonstrates why disaster recovery and business continuity is particularly important for health care facilities. Within, learn how to formulate a successful disaster recovery plan to ensure the avoidance of compliance penalties or reputational damage due to data loss. 
(EGUIDE) READ ABSTRACT |

Document Capture Across the Health Care Enterprise: Onramp to Improved Business Processes and Health Care Quality by Kofax, Inc.

March 2011 - (Free Research)
Health care organizations across the country are migrating toward automated systems in an effort to operate more efficiently and improve quality. The push to adopt electronic health records (EHRs) has grabbed significant attention from health care leaders as well as the media and government. Read this white paper now to learn more! 
(WHITE PAPER) READ ABSTRACT |

Electronic Health Records: From Evaluation to Implementation by Dell, Inc.

August 2011 - (Free Research)
With the enactment of the American Recovery & Reinvestment Act (ARRA), healthcare facilities can receive reimbursement for early adoption of Electronic Health Records (EHRs). However, late EHR adopters will be penalized through decreased Medicare and Medicaid reimbursements. Learn how ARRA could impact your healthcare facility. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

E-Guide: What Joplin Teaches Hospitals About Disaster Recovery Planning by HP & Intel®

November 2011 - (Free Research)
The 2011 Joplin Tornado tore through Joplin, MO, leaving devastation in its tracks. One organization that was hit particularly hard that day was St. John’s Regional Medical Center. If it wasn’t for proper disaster recovery planning, many patient records would be lost. In this e-guide, learn the story of how this hospital was prepared for the worst. 
(EGUIDE) READ ABSTRACT |

Eliminate the hidden costs of records management by Iron Mountain

March 2012 - (Free Research)
Read this white paper to learn about the hidden costs of records management. Access detailed worksheets that will allow you to estimate your own company's savings opportunities in leveraging a solution that manages both electronic and physical records. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Log Management for Compliance by SearchSecurity.com & SearchCompliance.com

April 2009 - (Free Research)
Log management has become an increasingly important part of managing information technology across the enterprise. This E-Book will look at how compliance has changed IT's requirements for log management tools in general, and how the tools continue to evolve to meet security needs as well. 
(EBOOK) READ ABSTRACT |

PocketClock/GPS by Exaktime

While JobClock is designed to be locked down and left at a jobsite 24/7, PocketClock/GPS is a portable solution that is ideal for: -Crews on the move, -Multiple cost codes, -Service and route work 
(HARDWARE PRODUCT)

Iron Mountain Customers Share Compliance, Litigation and Discovery Best Practices by Iron Mountain

August 2012 - (Free Research)
This paper showcases how customers of the world's largest records management consulting practice address their own compliance and discovery requirements with the help of this company's intellectual property, practical advice and best practices. Read on to access short testimonials and descriptions of the services available. 
(WHITE PAPER) READ ABSTRACT |

Physician Practice: Electronic Health Record (EHR) Subscription Services by Dell, Inc.

August 2011 - (Free Research)
With the provisions provided in the American Recovery and Reinvestment Act (ARRA), healthcare providers are now encouraged to adopt this technology. However, expenses needed to implement an EHR platform may create significant barriers for adoption. Learn about an EHR support tool that reduces the costs and risks associated with implementation. 
(WHITE PAPER) READ ABSTRACT |

Storage Virtualization Strategies for Health Care by SearchHealthIT.com und SearchStorage.com

August 2011 - (Free Research)
Using EHRs means that terabytes of patient records must be stored for decades at a time. Doing this without breaking the bank means deciding which storage approach is right for your healthcare facility. Inside this exclusive e-zine, learn about a variety of storage strategies, including tiered storage, thin provisioning and data replication. 
(EZINE)

IP telephony trends: Migrating from PSTN to SIP trunking by SearchSecurity.com

February 2012 - (Free Research)
Uncover the top five trends in enterprise IP telephony and learn the benefits and challenges of replacing PSTN with SIP-based services. 
(EGUIDE) READ ABSTRACT |

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