E-mail Recovery, Restoration, Search & Analysis by Ontrack® PowerControls™ by Kroll Ontrack. Ontrack® PowerControls™ is a simple yet powerful tool for copying, searching, recovering and analyzing mailbox items directly from Microsoft Exchange Server more... >> Discover more offerings from Ontrack® PowerControls™ by Kroll Ontrack.
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

Miercom Lab Testing Report - Microsoft Lync 2010 by Microsoft January 2011 - (Free Research) This evaluation of Microsoft Lync 2010, an enterprise-grade unified communications (UC) platform, explores why the latest product affords Microsoft what it needs to compete and win in the battle for the enterprise UC market share. Read now to learn how Lync fared when tested in-depth on multiple factors.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Mercy Clinic Central Communities - Timely, Expert Response Saves Patient Records by Iron Mountain March 2012 - (Free Research) This case study examines how one health care organization was able to recover and restore patient data within months of a major disaster. Read on to see how they did it.  (CASE STUDY) READ ABSTRACT |

Records Management for Disaster Recovery by Iron Mountain November 2012 - (Free Research) The importance of a disaster recovery (DR) plan is a no brainier – having one can save your business; not having one will jeopardize it. Records management is a key aspect of effective DR, but more often than not it is overlooked. Read on to learn how to build a business case for incorporating records management into your overall DR plan.  (WHITE PAPER) READ ABSTRACT |

Archive Attender™ for Exchange - Affordable Email Archiving by Sherpa Software Archive Attender is a solution designed to move or copy messages from mailboxes, PST files and public folders. Administrators search indexed archives and view reports for storage and compliance. No SQL database or proprietary hardware required. Offers flexible archiving architecture. Free Trial available.  (SOFTWARE PRODUCT)

SAP HANA -- HP delivers record-breaking benchmarks by Hewlett-Packard Limited October 2012 - (Free Research) View this brief video to learn why SAP chose HP to create a benchmark called EML (Enhanced Mixed Workload) to show off HANA (SAP's in-memory analytics software)'s record-breaking business intelligence data query performance.  (VIDEO) READ ABSTRACT |

eBook - Email Retention: Standards and Practices by SearchCompliance.com October 2009 - (Free Research) Electronic records are as real as paper documents. In this SearchCompliance eBook, you'll learn the importance of having a records retention policy and how to properly manage the data for e-discovery and recovery in your organization.  (EBOOK) READ ABSTRACT |

Don't Overlook Records Management in Business Continuity Planning by Iron Mountain November 2012 - (Free Research) Effective business continuity (BC) and disaster recovery (DR) planning is a critical aspect of any business – without it you're at risk for serious consequences. But many enterprises today make the mistake of only planning for digital files. Read on to learn 10 steps to crafting a BC/DR plan for your digital and physical records.  (WHITE PAPER) READ ABSTRACT |

Document Capture Across the Health Care Enterprise: Onramp to Improved Business Processes and Health Care Quality by Kofax, Inc. March 2011 - (Free Research) Health care organizations across the country are migrating toward automated systems in an effort to operate more efficiently and improve quality. The push to adopt electronic health records (EHRs) has grabbed significant attention from health care leaders as well as the media and government. Read this white paper now to learn more!  (WHITE PAPER) READ ABSTRACT |

Disaster recovery planning for health care data and HIPAA compliance regulations by Iron Mountain July 2012 - (Free Research) This E-Guide highlights the importance of disaster recovery to today's health care organizations. Read now to uncover essential steps for implementing a DRP in a health care setting, ensuring HIPAA compliance and the protection of electronic health records.  (EGUIDE) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Eliminate the hidden costs of records management by Iron Mountain March 2012 - (Free Research) Read this white paper to learn about the hidden costs of records management. Access detailed worksheets that will allow you to estimate your own company's savings opportunities in leveraging a solution that manages both electronic and physical records.  (WHITE PAPER) READ ABSTRACT |

Disaster recovery planning for health care data by Sirius and NetApp June 2012 - (Free Research) This E-Guide from SearchHealthIT.com demonstrates why disaster recovery and business continuity is particularly important for health care facilities. Within, learn how to formulate a successful disaster recovery plan to ensure the avoidance of compliance penalties or reputational damage due to data loss.  (EGUIDE) READ ABSTRACT |

Electronic Health Records: From Evaluation to Implementation by Dell, Inc. August 2011 - (Free Research) With the enactment of the American Recovery & Reinvestment Act (ARRA), healthcare facilities can receive reimbursement for early adoption of Electronic Health Records (EHRs). However, late EHR adopters will be penalized through decreased Medicare and Medicaid reimbursements. Learn how ARRA could impact your healthcare facility.  (WHITE PAPER) READ ABSTRACT |

E-Guide: What Joplin Teaches Hospitals About Disaster Recovery Planning by HP & Intel® November 2011 - (Free Research) The 2011 Joplin Tornado tore through Joplin, MO, leaving devastation in its tracks. One organization that was hit particularly hard that day was St. John’s Regional Medical Center. If it wasn’t for proper disaster recovery planning, many patient records would be lost. In this e-guide, learn the story of how this hospital was prepared for the worst.  (EGUIDE) READ ABSTRACT |

E-Book: Log Management for Compliance by SearchSecurity.com & SearchCompliance.com April 2009 - (Free Research) Log management has become an increasingly important part of managing information technology across the enterprise. This E-Book will look at how compliance has changed IT's requirements for log management tools in general, and how the tools continue to evolve to meet security needs as well.  (EBOOK) READ ABSTRACT |

PocketClock/GPS by Exaktime While JobClock is designed to be locked down and left at a jobsite 24/7, PocketClock/GPS is a portable solution that is ideal for: -Crews on the move, -Multiple cost codes, -Service and route work  (HARDWARE PRODUCT)

JobClock by Exaktime JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.  (HARDWARE PRODUCT)

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

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