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5 Benefits of Cloud-Based Video Collaboration by LifeSize

December 31, 2011 - (Free Research)
Explore the top five reasons to adopt cloud-based video collaboration in your organization, including connecting remote users and reducing infrastructure investments. 
(WHITE PAPER) READ ABSTRACT |

Four Reasons Why Proactive Customer Care Means Customer Loyalty by Aspect

April 30, 2013 - (Free Research)
This resource counts down four key reasons that proactive customer care makes good business sense, and examines how this strategy can transform your contact center into a customer loyalty center. Also inside, find key tips to help you get started. 
(WHITE PAPER) READ ABSTRACT |

Five Reasons It’s Time For Secure Single Sign-On by Ping Identity Corporation

July 31, 2013 - (Free Research)
This white paper outlines five reasons why single sign-on is a smart choice for cloud apps – from improved security to increased customer engagement. Inside, discover how to dramatically increase the overall ROI and user adoption rate of cloud applications. 
(WHITE PAPER) READ ABSTRACT |

Five Reasons It’s Time For Secure Single Sign-On by Ping Identity Corporation

July 31, 2013 - (Free Research)
Access this informative resource to uncover five reasons why your organization should consider secure SSO. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Orange is the New Black by Innotas

November 30, 2013 - (Free Research)
There's a reason those little boxes on your spreadsheets are called "cells."  In an age of over-crowded budgets and global competition, businesses need their IT organizations to do more than complete projects on time, on budget and with the required functionality. IT must become a true business partner. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

TiVo Reduces Call Center Costs by Google Search Appliance

November 2010 - (Free Research)
Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. 
(VIDEO) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Six Reasons to Get Smarter About Storage by Cisco Systems, Inc.

January 2011 - (Free Research)
A growing trend in small businesses is to solve storage problems with a simpler, more elegant technology: network-attached storage (NAS). Continue reading to learn about NAS appliances such as Cisco® Small Business NSS 300 Series Smart Storage solution, as well as learn the reasons why it differs from other NAS storage method. 
(WHITE PAPER) READ ABSTRACT |

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc.

October 2011 - (Free Research)
Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination. 
(WHITE PAPER) READ ABSTRACT |

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc.

September 2011 - (Free Research)
Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free. 
(WHITE PAPER) READ ABSTRACT |

Cloud-Based Services Accelerate Public Sector Adoption of Video Collaboration by Polycom, Inc.

September 2012 - (Free Research)
The cloud is growing as a choice for government at all levels and globally. Why? Two big reasons: budget cuts and a need to streamline operations to provide more innovative, efficient services to a demanding, increasingly tech-savvy public. 
(WHITE PAPER) READ ABSTRACT |

Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
(WEBCAST) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com

October 2012 - (Free Research)
This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Desktop Virtualization Solutions Overview: Features, Benefits by Cisco Systems, Inc.

July 2013 - (Free Research)
View this video overview to hear about the features and benefits of an advanced desktop virtualization platform built upon leading technologies that delivers agile, cost-effective and reliable desktop virtualization for your business. 
(VIDEO) READ ABSTRACT |

PCI Council issues mobile application rules for software developers by Hewlett-Packard Company

April 2013 - (Free Research)
The Payment Card Industry (PCI) Security Standards Council has demanded the development of mobile applications that include comprehensive security controls. This expert resource will help you understand what the new guidelines call for in terms of security controls, the history behind these standards, and further developments. 
(EGUIDE) READ ABSTRACT |

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.

June 2011 - (Free Research)
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Key Grounding and Voltage Considerations In the Data Center by Schneider Electric

January 2011 - (Free Research)
This e-guide explains the reasons for implementing grounding methods and the problems that can occur if it is done incorrectly. Find out how to design your data center’s power system with key components in mind and how much power to implement in your data center. 
(EGUIDE) READ ABSTRACT |

Is it time to reevaluate your workforce management tools? by ClickSoftware

February 2013 - (Free Research)
Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system. 
(EGUIDE) READ ABSTRACT |

Seven Trends Driving Effectiveness in the Contact Center by Avaya

April 2013 - (Free Research)
Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center. 
(WHITE PAPER) READ ABSTRACT |

Is Data Storage Holding Your Business Back? by Xiotech Corporation

June 2010 - (Free Research)
Applications are central to business, and the performance of those applications can mean the difference between market success and lost revenues. In order to keep pace with these applications, speed time to value and improve availability, IT has adopted technology innovations like virtualization and cloud. 
(WHITE PAPER) READ ABSTRACT |

Reasons to Consider Running VDI on a Larger Private Cloud by Dell, Inc. and Intel®

November 2012 - (Free Research)
This quick video explains why organizations should strongly consider running production VDI implementations on a converged infrastructure foundation and explores one option that can support a scalable, enterprise class VDI deployment. 
(VIDEO) READ ABSTRACT |

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