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5 Benefits of Cloud-Based Video Collaboration by LifeSize

December 31, 2011 - (Free Research)
Explore the top five reasons to adopt cloud-based video collaboration in your organization, including connecting remote users and reducing infrastructure investments. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Desktop Video Conference Preparation: 4 Key Steps by SearchSecurity.com

November 04, 2013 - (Free Research)
This expert E-Guide discusses what to expect and how to tackle the potential challenges of mobile and desktop video conferences in the workplace. 
(EGUIDE) READ ABSTRACT |

Orange is the New Black by Innotas

November 30, 2013 - (Free Research)
There's a reason those little boxes on your spreadsheets are called "cells."  In an age of over-crowded budgets and global competition, businesses need their IT organizations to do more than complete projects on time, on budget and with the required functionality. IT must become a true business partner. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

TiVo Reduces Call Center Costs by Google Search Appliance

November 2010 - (Free Research)
Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. 
(VIDEO) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Six Reasons to Get Smarter About Storage by Cisco Systems, Inc.

January 2011 - (Free Research)
A growing trend in small businesses is to solve storage problems with a simpler, more elegant technology: network-attached storage (NAS). Continue reading to learn about NAS appliances such as Cisco® Small Business NSS 300 Series Smart Storage solution, as well as learn the reasons why it differs from other NAS storage method. 
(WHITE PAPER) READ ABSTRACT |

PCI Council issues mobile application rules for software developers by SearchSecurity.com

April 2013 - (Free Research)
The Payment Card Industry (PCI) Security Standards Council has demanded the development of mobile applications that include comprehensive security controls. This expert resource will help you understand what the new guidelines call for in terms of security controls, the history behind these standards, and further developments. 
(EGUIDE) READ ABSTRACT |

Top 3 Drivers for Flexible UC Reference Architecture by SearchSecurity.com

September 2012 - (Free Research)
This E-Guide from SearchUnifiedCommunications.com offers insight into creating a unified communications architecture that fulfills today's requirements and is flexible enough to adapt to the needs of tomorrow. 
(EGUIDE) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Cloud-Based Services Accelerate Public Sector Adoption of Video Collaboration by Polycom, Inc.

September 2012 - (Free Research)
The cloud is growing as a choice for government at all levels and globally. Why? Two big reasons: budget cuts and a need to streamline operations to provide more innovative, efficient services to a demanding, increasingly tech-savvy public. 
(WHITE PAPER) READ ABSTRACT |

Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
(WEBCAST) READ ABSTRACT |

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com

October 2012 - (Free Research)
This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.

June 2011 - (Free Research)
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Key Grounding and Voltage Considerations In the Data Center by Schneider Electric

January 2011 - (Free Research)
This e-guide explains the reasons for implementing grounding methods and the problems that can occur if it is done incorrectly. Find out how to design your data center’s power system with key components in mind and how much power to implement in your data center. 
(EGUIDE) READ ABSTRACT |

Is it time to reevaluate your workforce management tools? by ClickSoftware

February 2013 - (Free Research)
Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system. 
(EGUIDE) READ ABSTRACT |

Seven Trends Driving Effectiveness in the Contact Center by Avaya

April 2013 - (Free Research)
Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center. 
(WHITE PAPER) READ ABSTRACT |

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc.

October 2011 - (Free Research)
Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination. 
(WHITE PAPER) READ ABSTRACT |

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc.

September 2011 - (Free Research)
Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free. 
(WHITE PAPER) READ ABSTRACT |

Why Switch to Automated Release and Deployment? by IBM

October 2013 - (Free Research)
To do more with less while producing higher quality software, savvy organizations are turning to Dev Ops. In this informative resource, learn more about the DevOps approach, and explore the benefits you could experience by switching to automated release and deployment. 
(WHITE PAPER) READ ABSTRACT |

SIP and the Art of Converged Communications by Global Knowledge

June 2013 - (Free Research)
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. This white paper is going to look at the way SIP is used in the converged Unified Communications environment. 
(WHITE PAPER) READ ABSTRACT |

IP Office eBook: Communications for your Growing Business by Avaya

March 2013 - (Free Research)
Organizations of all shapes and sizes are struggling to keep pace with the speed of today's anytime, anywhere business world. This eBook introduces an IP-based unified communications solution that will give you the tools you need to stay competitive. 
(EBOOK) READ ABSTRACT |

Is Data Storage Holding Your Business Back? by Xiotech Corporation

June 2010 - (Free Research)
Applications are central to business, and the performance of those applications can mean the difference between market success and lost revenues. In order to keep pace with these applications, speed time to value and improve availability, IT has adopted technology innovations like virtualization and cloud. 
(WHITE PAPER) READ ABSTRACT |

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