Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

5 Benefits of Cloud-Based Video Collaboration by LifeSize December 31, 2011 - (Free Research) Explore the top five reasons to adopt cloud-based video collaboration in your organization, including connecting remote users and reducing infrastructure investments.  (WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect August 10, 2010 - (Free Research) This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.  (WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay by Aspect March 31, 2013 - (Free Research) 42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.  (WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems April 2008 - (Free Research) ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.  (CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

TiVo Reduces Call Center Costs by Google Search Appliance November 2010 - (Free Research) Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.  (VIDEO) READ ABSTRACT |

Cloud-Based Services Accelerate Public Sector Adoption of Video Collaboration by Polycom, Inc. September 2012 - (Free Research) The cloud is growing as a choice for government at all levels and globally. Why? Two big reasons: budget cuts and a need to streamline operations to provide more innovative, efficient services to a demanding, increasingly tech-savvy public.  (WHITE PAPER) READ ABSTRACT |

Six Reasons to Get Smarter About Storage by Cisco Systems, Inc. January 2011 - (Free Research) A growing trend in small businesses is to solve storage problems with a simpler, more elegant technology: network-attached storage (NAS). Continue reading to learn about NAS appliances such as Cisco® Small Business NSS 300 Series Smart Storage solution, as well as learn the reasons why it differs from other NAS storage method.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc. October 2011 - (Free Research) Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.  (WHITE PAPER) READ ABSTRACT |

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc. September 2011 - (Free Research) Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free.  (WHITE PAPER) READ ABSTRACT |

Meet the Demands of the Modern Enterprise with Next-Gen Telephony by Microsoft November 2010 - (Free Research) Legacy telephony systems simply don't fulfill the needs of the modern enterprise. This whitepaper describes the collaboration, productivity, and cost-saving benefits you can enjoy by leveraging a single, comprehensive enterprise communication solution in your organization.  (WHITE PAPER) READ ABSTRACT |

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com October 2012 - (Free Research) This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix.  (ESSENTIAL GUIDE) READ ABSTRACT |

How to Manage Your Data as a Strategic Information Asset by SAS Institute Inc. March 2013 - (Free Research) This comprehensive white paper explores the need to move from a tactical, reactive approach to data management to a more holistic, proactive platform.  Read to learn about reasons to adopt a new data paradigm and how you can utilize information management to create real value for your business.  (WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

E-Guide: Key Grounding and Voltage Considerations In the Data Center by Schneider Electric January 2011 - (Free Research) This e-guide explains the reasons for implementing grounding methods and the problems that can occur if it is done incorrectly. Find out how to design your data center’s power system with key components in mind and how much power to implement in your data center.  (EGUIDE) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc. January 2011 - (Free Research) VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.  (WHITE PAPER) READ ABSTRACT |

AmeriMerchant Video by Avaya September 2011 - (Free Research) This brief video details how one large company easily directs a large volume of phone calls on a daily basis using Avaya's unified communications system.  (VIDEOCAST) READ ABSTRACT |

Major Healthcare Provider Protects Against Natural Disasters and Ensures 24/7 Desktop Access with AppSense by AppSense November 2010 - (Free Research) This video discusses the benefits of desktop virtualization for a number of reasons including its ability to allow employees to access their desktop from anywhere and to ease virtual IT support.  (VIDEO) READ ABSTRACT |

PCI Council issues mobile application rules for software developers by Hewlett-Packard Company April 2013 - (Free Research) The Payment Card Industry (PCI) Security Standards Council has demanded the development of mobile applications that include comprehensive security controls. This expert resource will help you understand what the new guidelines call for in terms of security controls, the history behind these standards, and further developments.  (EGUIDE) READ ABSTRACT |

Is it time to reevaluate your workforce management tools? by ClickSoftware February 2013 - (Free Research) Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.  (EGUIDE) READ ABSTRACT |

Top ten reasons to automate your IT processes by Hewlett-Packard Limited August 2012 - (Free Research) As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs.  (WHITE PAPER) READ ABSTRACT |

SCOPIA Connector for Microsoft Office Communications Server 2007 by RADVISION June 2008 - (Free Research) RADVISION is extending its support of the Microsoft unified communications product line with the new SCOPIA Microsoft Office Communications Server (OCS) 2007 Connector.  (WHITE PAPER) READ ABSTRACT |

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. June 2011 - (Free Research) There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.  (WHITE PAPER) READ ABSTRACT |

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks August 2007 - (Free Research) The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences.  (WHITE PAPER) READ ABSTRACT |

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