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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc.

April 05, 2011 - (Free Research)
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS. 
(WHITE PAPER) READ ABSTRACT |

Orange is the New Black by Innotas

November 30, 2013 - (Free Research)
There's a reason those little boxes on your spreadsheets are called "cells."  In an age of over-crowded budgets and global competition, businesses need their IT organizations to do more than complete projects on time, on budget and with the required functionality. IT must become a true business partner. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

10 Reasons to Love Sage Fixed Assets by Sage Software

March 2012 - (Free Research)
Read this paper for the top 10 reasons why users like Sage Fixed Assets 2012 for reporting and accounting purposes. 
(WHITE PAPER) READ ABSTRACT |

Fast, Accurate Management Reporting: eight reasons why spreadsheets may be letting you down. by Indicee

April 2010 - (Free Research)
While spreadsheets are useful for one off analysis and modeling, they’re not ideal for repeatedly creating reports from large volumes of data. More users are now replacing their spreadsheet based systems with Indicee. By doing so they are improving the timeliness and reliability of their business information with a cost-effective alternative. 
(WHITE PAPER) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)
As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. 
(WHITE PAPER) READ ABSTRACT |

Twenty-three reasons why companies choose integrated XBRL by IBM

May 2011 - (Free Research)
This paper discusses how companies around the world must determine how they will approach compliance with the mandated use of XBRL. Learn the proper approach to accelerate financial reporting, decrease errors, streamline processes and ultimately, lower costs. 
(WHITE PAPER) READ ABSTRACT |

Techfocus SQL Server 2008 Migration: Evaluate the Value of a SQL Server Upgrade by SHI International Corporation

November 2009 - (Free Research)
SQL Server 2008 has many compelling features, but not all of them are necessary. See what's a good fit for your enterprise and what can wait. 
(EBOOK) READ ABSTRACT |

5 Reasons Businesses Don't Automate Their Travel and Expense Process by Concur Technologies (E-mail this company)

June 2014 - (Free Research)
The following white paper explores the top 5 reasons businesses unknowingly—but willingly—neglect to consider automating expense and travel processes. Learn what you're missing out on by keeping paper-based processes and what you stand to gain through automation. 
(WHITE PAPER) READ ABSTRACT |

PCI Council issues mobile application rules for software developers by SearchSecurity.com

April 2013 - (Free Research)
The Payment Card Industry (PCI) Security Standards Council has demanded the development of mobile applications that include comprehensive security controls. This expert resource will help you understand what the new guidelines call for in terms of security controls, the history behind these standards, and further developments. 
(EGUIDE) READ ABSTRACT |

Choosing a Standard for BI and Reporting: Simplify the IT Environment Reduce Your TCO Increase Your ROI by IBM

January 2009 - (Free Research)
The reasons driving standardization in BI and reporting are core to every company—cutting costs, boosting revenue, and increasing profits. IBM Cognos 8 BI lets business users move among capabilities in a guided way, get the answers they seek, and collaborate while giving IT complete control over the BI environment. 
(WHITE PAPER)

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.

June 2011 - (Free Research)
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Key Grounding and Voltage Considerations In the Data Center by Schneider Electric

January 2011 - (Free Research)
This e-guide explains the reasons for implementing grounding methods and the problems that can occur if it is done incorrectly. Find out how to design your data center’s power system with key components in mind and how much power to implement in your data center. 
(EGUIDE) READ ABSTRACT |

Is it time to reevaluate your workforce management tools? by ClickSoftware

February 2013 - (Free Research)
Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system. 
(EGUIDE) READ ABSTRACT |

Why Switch to Automated Release and Deployment? by IBM

October 2013 - (Free Research)
To do more with less while producing higher quality software, savvy organizations are turning to Dev Ops. In this informative resource, learn more about the DevOps approach, and explore the benefits you could experience by switching to automated release and deployment. 
(WHITE PAPER) READ ABSTRACT |

JReport Solution Study: KANA Software by Jinfonet Software

July 2009 - (Free Research)
This case study looks at the Success KANA has had after implementing JReport from Jinfonet. KANA needed a reporting solution that could provide easy setup, intuitive reports for end-users, and the ability to run ad hoc reports and change settings like report type, date, etc. Read on to learn more about this great reporting solution. 
(CASE STUDY) READ ABSTRACT |

Is Data Storage Holding Your Business Back? by Xiotech Corporation

June 2010 - (Free Research)
Applications are central to business, and the performance of those applications can mean the difference between market success and lost revenues. In order to keep pace with these applications, speed time to value and improve availability, IT has adopted technology innovations like virtualization and cloud. 
(WHITE PAPER) READ ABSTRACT |

Improving Business Continuity for the Remote Office by Avocent

February 2008 - (Free Research)
Can you cost-justify complete infrastructure redundancy across multiple sites for the sake of improved business continuity? Learn about other ways to insure your IT is always on. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
(SOFTWARE PRODUCT)

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
(SOFTWARE PRODUCT)

How To Get Users To Stop Calling You ITs Guide to Helping Users Help Themselves to Reports by Noetix Corporation

October 2012 - (Free Research)
Read this presentation transcript to learn how many companies using Oracle platforms are finding BI refuge in Noetix BI technologies. Learn first-hand how this technology integrates seamlessly with Oracle EBS to offer real-time analytics capabilities. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Whirlpool: Quality Means Loyalty by SAS

September 2008 - (Free Research)
Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly 2 August 2011: We examine the calls for radical reform in the relationship between Whitehall and its IT suppliers by ComputerWeekly.com

August 2011 - (Free Research)
With the release of a scathing report on government IT, we examine calls for radical reform in the relationship between Whitehall and its IT suppliers. Also this week, the first part of our Buyer’s Guide to Big Data, and a case study on how Carphone Warehouse improved customer satisfaction by 38% using business process management (BPM) software. 
(EZINE) READ ABSTRACT |

1 - 25 of 451 | Next Page

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