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The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc.

April 05, 2011 - (Free Research)
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: The Simple Definition by Calabrio, Inc.

June 20, 2011 - (Free Research)
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are. 
(WHITE PAPER) READ ABSTRACT |

Five reasons why mobilizing Windows applications is simpler than you think by Citrix

March 11, 2013 - (Free Research)
In this white paper, uncover five myths about Windows application development and learn how your company can go mobile with relative ease. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 11, 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

The New Campus Network is Simply Connected by Juniper Networks, Inc.

May 18, 2011 - (Free Research)
View this webcast and learn about Juniper’s recommendation for building a device and application agnostic network, which is simpler, higher performing and more secure, in an increasingly more mobile user setting. 
(WEBCAST) READ ABSTRACT |

Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc.

May 2004 - (Free Research)
People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason. 
(WHITE PAPER) READ ABSTRACT |

Six Reasons to Get Smarter About Storage by Cisco Systems, Inc.

January 2011 - (Free Research)
A growing trend in small businesses is to solve storage problems with a simpler, more elegant technology: network-attached storage (NAS). Continue reading to learn about NAS appliances such as Cisco® Small Business NSS 300 Series Smart Storage solution, as well as learn the reasons why it differs from other NAS storage method. 
(WHITE PAPER) READ ABSTRACT |

7 Reasons Businesses are Shifting to Cloud Backup by CoreVault

April 2011 - (Free Research)
Managing data has become one of the most important and complex IT challenges for businesses of all sizes. For many businesses, the best solution to these complex challenges is a simple one: Manage backup in the cloud. Check out this paper for the top seven reasons businesses are switching to cloud backup. 
(WHITE PAPER) READ ABSTRACT |

5 Reasons Why You Need Better Visibility of Your Network by BlueCoat

April 2009 - (Free Research)
If you can't see what's happening, then you can't even begin to attack what's wrong with the network. Here are 5 concrete reasons why you should contact Blue Coat today and start working towards greater visibility of your network. 
(ARTICLE) READ ABSTRACT |

Orange is the New Black by Innotas

November 2013 - (Free Research)
There's a reason those little boxes on your spreadsheets are called "cells."  In an age of over-crowded budgets and global competition, businesses need their IT organizations to do more than complete projects on time, on budget and with the required functionality. IT must become a true business partner. 
(WHITE PAPER) READ ABSTRACT |

Top Five Reasons to Sell EMC’s New VNXe Series Unified Storage by EMC Backup and Recovery Solutions

March 2011 - (Free Research)
Learn how to Increase your opportunities and shorten your sales cycle by selling the EMC® VNXe™ series, a new unified storage offering for small and medium-size businesses. Continue reading this paper to learn the top five reasons to sell EMC’s new VNXe series unified storage. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Reasons You Need EMC MozyEnterprise by EMC Corporation

March 2008 - (Free Research)
This document provides the top 10 reasons to choose EMC MozyEnterprise. 
(WHITE PAPER) READ ABSTRACT |

Top Reasons to Choose NetApp for Your Windows Environment by NetApp

December 2011 - (Free Research)
This white paper features the top reasons to implement a NetApp storage solution in your Windows environment. Read on to learn what benefits such a solution can bring your organization. 
(WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc.

October 2005 - (Free Research)
The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth. 
(WHITE PAPER) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
(SOFTWARE PRODUCT)

Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

Five Simple Strategies to Make Your Contact Center a Success by Genesys

June 2014 - (Free Research)
View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success. 
(WHITE PAPER) READ ABSTRACT |

Designing Artificial Intelligence for Games (Part 1) by Intel Software Network

June 2009 - (Free Research)
This article begins a four part series that explores the following important AI concepts and how to optimize them to run on today’s cutting edge multi-core processors. 
(WHITE PAPER)

5 Ways VERDE Desktop Virtualization is the Simple, Smarter Solution by Virtual Bridges

April 2014 - (Free Research)
This brief white paper highlights 5 reasons why one desktop virtualization solution will help your organization lower its capital expenditure (CapEx) while also significantly improving security with its two layers of authentication. 
(WHITE PAPER) READ ABSTRACT |

EMC VSPEX End-User Computing Solutions for Mid-Market Businesses by OnX USA LLC

February 2012 - (Free Research)
This short white paper explores a best-in-class architecture to deploy desktop virtualization simple, efficiently and with flexibility. 
(WHITE PAPER) READ ABSTRACT |

Extending the Lifecycle and Lowering the TCO of your SAN by D-Link

April 2010 - (Free Research)
If you are in charge of IT at a mid-size enterprise, you’re probably about to bite the bullet to add a new Storage Area Network (SAN). Why? The simple answer is that it’s a combination of challenges and opportunities. Read this paper to learn why any organization that runs more than one business server application should consider a SAN. 
(WHITE PAPER) READ ABSTRACT |

The Business Value of Intelligent Tiered Storage by Hitachi Data Systems

September 2009 - (Free Research)
Tiered storage is one of those things that is a means to an end—and not an end in itself. The reason is a matter of economics. Read this paper and find out why. 
(WHITE PAPER) READ ABSTRACT |

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