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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Five Reasons It’s Time For Secure Single Sign-On by Ping Identity Corporation

July 31, 2013 - (Free Research)
Access this informative resource to uncover five reasons why your organization should consider secure SSO. 
(WHITE PAPER) READ ABSTRACT |

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc.

April 05, 2011 - (Free Research)
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: The Simple Definition by Calabrio, Inc.

June 20, 2011 - (Free Research)
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are. 
(WHITE PAPER) READ ABSTRACT |

Four Reasons Why Proactive Customer Care Means Customer Loyalty by Aspect

April 30, 2013 - (Free Research)
This resource counts down four key reasons that proactive customer care makes good business sense, and examines how this strategy can transform your contact center into a customer loyalty center. Also inside, find key tips to help you get started. 
(WHITE PAPER) READ ABSTRACT |

Five reasons why mobilizing Windows applications is simpler than you think by Citrix

March 11, 2013 - (Free Research)
In this white paper, uncover five myths about Windows application development and learn how your company can go mobile with relative ease. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 11, 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

The New Campus Network is Simply Connected by Juniper Networks, Inc.

May 18, 2011 - (Free Research)
View this webcast and learn about Juniper’s recommendation for building a device and application agnostic network, which is simpler, higher performing and more secure, in an increasingly more mobile user setting. 
(WEBCAST) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Six Reasons to Get Smarter About Storage by Cisco Systems, Inc.

January 21, 2011 - (Free Research)
A growing trend in small businesses is to solve storage problems with a simpler, more elegant technology: network-attached storage (NAS). Continue reading to learn about NAS appliances such as Cisco® Small Business NSS 300 Series Smart Storage solution, as well as learn the reasons why it differs from other NAS storage method. 
(WHITE PAPER) READ ABSTRACT |

7 Reasons Businesses are Shifting to Cloud Backup by CoreVault

April 04, 2011 - (Free Research)
Managing data has become one of the most important and complex IT challenges for businesses of all sizes. For many businesses, the best solution to these complex challenges is a simple one: Manage backup in the cloud. Check out this paper for the top seven reasons businesses are switching to cloud backup. 
(WHITE PAPER) READ ABSTRACT |

Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc.

May 2004 - (Free Research)
People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason. 
(WHITE PAPER) READ ABSTRACT |

10 Reasons Large CompaniesUse Automated Travel andExpense Management Solutions by Concur Technologies (E-mail this company)

September 2013 - (Free Research)
This resources gives the most frequent reasons organizations adopt an automated travel and expense management solution. These reasons included improved security, compliance, and reduced costs. 
(WHITE PAPER) READ ABSTRACT |

Orange is the New Black by Innotas

November 2013 - (Free Research)
There's a reason those little boxes on your spreadsheets are called "cells."  In an age of over-crowded budgets and global competition, businesses need their IT organizations to do more than complete projects on time, on budget and with the required functionality. IT must become a true business partner. 
(WHITE PAPER) READ ABSTRACT |

Top Five Reasons to Sell EMC’s New VNXe Series Unified Storage by EMC Backup and Recovery Solutions

March 2011 - (Free Research)
Learn how to Increase your opportunities and shorten your sales cycle by selling the EMC® VNXe™ series, a new unified storage offering for small and medium-size businesses. Continue reading this paper to learn the top five reasons to sell EMC’s new VNXe series unified storage. 
(WHITE PAPER) READ ABSTRACT |

5 Reasons Why You Need Better Visibility of Your Network by BlueCoat

April 2009 - (Free Research)
If you can't see what's happening, then you can't even begin to attack what's wrong with the network. Here are 5 concrete reasons why you should contact Blue Coat today and start working towards greater visibility of your network. 
(ARTICLE) READ ABSTRACT |

Top 10 Reasons You Need EMC MozyEnterprise by EMC Corporation

March 2008 - (Free Research)
This document provides the top 10 reasons to choose EMC MozyEnterprise. 
(WHITE PAPER) READ ABSTRACT |

Top Reasons to Choose NetApp for Your Windows Environment by NetApp

December 2011 - (Free Research)
This white paper features the top reasons to implement a NetApp storage solution in your Windows environment. Read on to learn what benefits such a solution can bring your organization. 
(WHITE PAPER) READ ABSTRACT |

Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
(SOFTWARE PRODUCT)

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc.

October 2005 - (Free Research)
The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth. 
(WHITE PAPER) READ ABSTRACT |

5 Ways VERDE Desktop Virtualization is the Simple, Smarter Solution by Virtual Bridges

April 2014 - (Free Research)
This brief white paper highlights 5 reasons why one desktop virtualization solution will help your organization lower its capital expenditure (CapEx) while also significantly improving security with its two layers of authentication. 
(WHITE PAPER) READ ABSTRACT |

Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation UK Ltd

September 2012 - (Free Research)
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. 
(WHITE PAPER) READ ABSTRACT |

Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation

September 2012 - (Free Research)
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. 
(EBOOK) READ ABSTRACT |

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