Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect August 10, 2010 - (Free Research) This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.  (WHITE PAPER) READ ABSTRACT |

PCI Council issues mobile application rules for software developers by Hewlett-Packard Company April 25, 2013 - (Free Research) The Payment Card Industry (PCI) Security Standards Council has demanded the development of mobile applications that include comprehensive security controls. This expert resource will help you understand what the new guidelines call for in terms of security controls, the history behind these standards, and further developments.  (EGUIDE) READ ABSTRACT |

Is Data Storage Holding Your Business Back? by Xiotech Corporation June 02, 2010 - (Free Research) Applications are central to business, and the performance of those applications can mean the difference between market success and lost revenues. In order to keep pace with these applications, speed time to value and improve availability, IT has adopted technology innovations like virtualization and cloud.  (WHITE PAPER) READ ABSTRACT |

Is it time to reevaluate your workforce management tools? by ClickSoftware February 20, 2013 - (Free Research) Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.  (EGUIDE) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems April 2008 - (Free Research) ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.  (CASE STUDY) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.  (WHITE PAPER) READ ABSTRACT |

Case Study: Fast, reliable Payment Card Industry compliance by Dell SecureWorks UK July 2012 - (Free Research) To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline.  (WHITE PAPER) READ ABSTRACT |

How to Manage Your Data as a Strategic Information Asset by SAS Institute Inc. March 2013 - (Free Research) This comprehensive white paper explores the need to move from a tactical, reactive approach to data management to a more holistic, proactive platform.  Read to learn about reasons to adopt a new data paradigm and how you can utilize information management to create real value for your business.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Key Grounding and Voltage Considerations In the Data Center by Schneider Electric January 2011 - (Free Research) This e-guide explains the reasons for implementing grounding methods and the problems that can occur if it is done incorrectly. Find out how to design your data center’s power system with key components in mind and how much power to implement in your data center.  (EGUIDE) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Four reasons why you need to consolidate your various ERP packages by IFS July 2012 - (Free Research) Leveraging multiple enterprise resource planning (ERP) products is costing your organization valuable budget dollars. Discover four reasons to consolidate to a single ERP product, the typical obstacles holding organizations back and how to get around them, and much more.  (WHITE PAPER) READ ABSTRACT |

TAKING ADVANTAGEOF BIG DATA ANALYTICS by SAS Institute Inc. March 2013 - (Free Research) Consult this white paper to learn more about how utilizing data and unstructured data can improve revenue and give your company a competitive advantage. In order to effectively manage big data, businesses need to follow the right approach. This resource outlines where to use big data and other important tips you need to know.  (WHITE PAPER) READ ABSTRACT |

5 Reasons to Choose Next-Generation ETL Data Integration with Salesforce by Progress DataDirect May 2012 - (Free Research) In this report, count down five next-generation requirements that contribute to an effective ETL data integration (DI) strategy, and learn how the right data connectivity approach can help you achieve DI success.  (WHITE PAPER) READ ABSTRACT |

Top ten reasons to automate your IT processes by Hewlett-Packard Limited August 2012 - (Free Research) As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs.  (WHITE PAPER) READ ABSTRACT |

Top 10 Reasons Enterprises Prefer Juniper Wireless by Juniper Networks, Inc. July 2012 - (Free Research) Discover the ten characteristics and features any WLAN solution should offer to support the transformational trends your business is making and meet the many challenges of today's enterprises.  (WHITE PAPER) READ ABSTRACT |

CW+ Open Group: World-class enterprise architecture by ComputerWeekly.com October 2010 - (Free Research) This White Paper is intended to help organizations who are attempting to set up an enterprise architecture practice. It shows how organizations can use a modular, iterative, and incremental approach in order to develop an architectural capability that is otherwise a large and complex undertaking.  (WHITE PAPER) READ ABSTRACT |

6 Reasons Why Software-Based Encryption Doesn’t Stack Up by MXI Security April 2010 - (Free Research) Read this white paper to learn the key differences between hardware-based and software-based encryption, which are becoming widely used technologies for companies using encrypted USB drives to ensure they are keeping their data secure as well as meeting industry security regulations.  (WHITE PAPER) READ ABSTRACT |

Warehouse Management Better Business Practices: Cycle and Annual Counting by VAI, Vormittag Associates, Inc. February 2009 - (Free Research) This first chapter of Better Business Practices Series, explores the many benefits of cycle counting. Chief among them is the elimination of an annual physical count of your inventory. While cycle counting is the preferred inventory counting process, many companies still conduct annual counts.  (BOOK) READ ABSTRACT |

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. June 2011 - (Free Research) There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.  (WHITE PAPER) READ ABSTRACT |

An Overview and Competitive Analysis of the One-Time Password (OTP) Market by RSA, The Security Division of EMC October 2010 - (Free Research) The landscape of the OTP market is changing as more organizations are searching for convenient solutions such as mobile authenticators. Growth in the market will center on providing these types of alternative mobile solutions for end-users. Read this paper to find out so much more.  (WHITE PAPER) READ ABSTRACT |

Customer Satisfaction with Email Archiving Systems by Sunbelt Software January 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process.  (WHITE PAPER) READ ABSTRACT |

Smart  Organisations by ComputerWeekly.com October 2011 - (Free Research) Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank.  (WHITE PAPER) READ ABSTRACT |

Solutions to the Infrastructure Gap: The Good, The Bad, and The Ugly of First-Generation Network Technologies by TELoIP Inc. January 2011 - (Free Research) With the increase in demand for Internet applications, organizations are struggling to find the performance they require in their networks without increasing costs. This paper examines the benefits and detriments of Bonding, Load-Balancing, and MPLS network technologies.  (WHITE PAPER) READ ABSTRACT |

Improving Business Continuity for the Remote Office by Avocent February 2008 - (Free Research) Can you cost-justify complete infrastructure redundancy across multiple sites for the sake of improved business continuity? Learn about other ways to insure your IT is always on.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.