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Featured Sponsors
Robot/SCHEDULE Enterprise by Help/Systems
September 17, 2009 - (Free Research)
Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
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10 Reasons Your Existing Security Information and Event Management Isn't Good Enough by eIQnetworks
February 02, 2009 - (Free Research)
"Are we secure? Is our data protected?" Enterprises have turned to security information and event management (SIEM) solutions to answer these questions and address forensics or security operations issues. For the most part, SIEMs have failed to do what they promised. Read this paper to see what the problems are, and what solutions are available.
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect
August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
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Information Security IT Decision Checklist: Security Information and Event Management by ArcSight, an HP Company
July 28, 2011 - (Free Research)
This Information Security IT Decision Checklist explores key business and technical areas you should consider before selecting a security information and event management system. Also included in this guide is a list of SIMs and log management vendors to help in your decision process.
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Podcast: Automating Resource Monitoring with Robot/CONSOLE by Help/Systems
April 28, 2010 - (Free Research)
Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes.
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Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology
May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
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Sentinel Log Manager Review by Novell, Inc.
July 2010 - (Free Research)
This paper is a review of the stand-alone Sentinel Log Manager and how it stands up to keyconcerns that survey respondents raised about log managers, including collection, storage andsearching/reporting capabilities.
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How to Manage Your Data as a Strategic Information Asset by SAS Institute Inc.
March 2013 - (Free Research)
This comprehensive white paper explores the need to move from a tactical, reactive approach to data management to a more holistic, proactive platform. Read to learn about reasons to adopt a new data paradigm and how you can utilize information management to create real value for your business.
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Delivering on the Promise of eLearning by Adobe Systems, Inc.
May 2008 - (Free Research)
This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners.
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E-Guide: Key Grounding and Voltage Considerations In the Data Center by Schneider Electric
January 2011 - (Free Research)
This e-guide explains the reasons for implementing grounding methods and the problems that can occur if it is done incorrectly. Find out how to design your data center’s power system with key components in mind and how much power to implement in your data center.
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CI for Dummies by HP & Intel®
November 2011 - (Free Research)
This book will help you understand why infrastructure convergence has been widely accepted as the optimal approach for simplifying and accelerating your IT to deliver services at the speed of business while also shifting significantly more IT resources from operations to innovation.
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ROC Maestro for Open Systems by ROC Software
ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.
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PCI Council issues mobile application rules for software developers by Hewlett-Packard Company
April 2013 - (Free Research)
The Payment Card Industry (PCI) Security Standards Council has demanded the development of mobile applications that include comprehensive security controls. This expert resource will help you understand what the new guidelines call for in terms of security controls, the history behind these standards, and further developments.
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Is it time to reevaluate your workforce management tools? by ClickSoftware
February 2013 - (Free Research)
Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.
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Top ten reasons to automate your IT processes by Hewlett-Packard Limited
August 2012 - (Free Research)
As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs.
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Storage Solutions Ensure Better Business Continuity by CDW Corporation
July 2009 - (Free Research)
Even if you have a disaster recovery plan in place already, you may wonder if it is good enough to keep your business running without any downtime. This paper walks through the steps every organization needs to take to ensure business continuity in the event of a disaster.
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Redefining Backup & Recovery: A Call to CIOs by CommVault Systems, Inc.
May 2012 - (Free Research)
Modernizing your IT environment can be a futile development if you don't keep your backup and recovery operations up to speed.
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Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.
June 2011 - (Free Research)
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
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Is Data Storage Holding Your Business Back? by Xiotech Corporation
June 2010 - (Free Research)
Applications are central to business, and the performance of those applications can mean the difference between market success and lost revenues. In order to keep pace with these applications, speed time to value and improve availability, IT has adopted technology innovations like virtualization and cloud.
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Improving Business Continuity for the Remote Office by Avocent
February 2008 - (Free Research)
Can you cost-justify complete infrastructure redundancy across multiple sites for the sake of improved business continuity? Learn about other ways to insure your IT is always on.
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Warehouse Management Better Business Practices: Cycle and Annual Counting by VAI, Vormittag Associates, Inc.
February 2009 - (Free Research)
This first chapter of Better Business Practices Series, explores the many benefits of cycle counting. Chief among them is the elimination of an annual physical count of your inventory. While cycle counting is the preferred inventory counting process, many companies still conduct annual counts.
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Microsoft System Center Configuration Manager 2007 SP2, R2, R3 by Global Knowledge
July 2010 - (Free Research)
The fourth edition of Microsoft’s System Management Server was released in August, 2007 with a new name, System Center Configuration Manager, making it part of the System Center brand. This paper will go through the components of each variety of this product to clear up any confusion around this valuable piece of management software.
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Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez
July 2009 - (Free Research)
Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions.
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