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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com

September 21, 2010 - (Free Research)

Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Top 5 Tips for Choosing Mobile Printers by Intermec

May 12, 2011 - (Free Research)

This white paper provides five fundamental tips for finding the mobile printer that provides the best fit. Find out more about these fundamentals, what differentiates mobile printers, and how to select the model that will perform reliably, efficiently and affordably in your business.

(WHITE PAPER)

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How to Select the Right Label Printer Understanding the Convenience, Cost and Quality Considerations for Laser, Inkjet and Thermal Printers by Intermec

May 11, 2011 - (Free Research)

There are several factors to consider when selecting the right label printing solution to meet your company's specific needs. Read on for a brief overview of laser, inkjet and thermal technologies as they relate to label printing.

(WHITE PAPER)

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Understanding & Evaluating Mobile Printer Performance: How to Identify the Features and Factors That Set Mobile Printers Apart and Add Value in Real-world Operations by Intermec

May 11, 2011 - (Free Research)

There’s more to printer performance than what’s listed on the product spec sheet. This white paper will help identify how features and other variables impact mobile printer performance in real-world operations.

(WHITE PAPER)

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Stable, Seamless Document Scanning into any Hosted Software! by Quest Software

February 13, 2012 - (Free Research)

Health care facilities rely on scanning tools for their paper-based health records and medical imaging. Download the free trial of this desktop scanner connectivity solution, offering stable, secure and seamless image acquisition in hosted environments.

(TRIAL SOFTWARE)

Case Study: Learn How to Maximize Printer Performance

by Hewlett-Packard Company

February 20, 2012 - (Free Research)

This resource explores how one organization reduced the administration of their printing services while increasing performance, output quality and reducing costs by switching over to HP printing systems.

(CASE STUDY)

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The mobile print enterprise by ComputerWeekly.com

February 09, 2012 - (Free Research)

Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy.

(ANALYST BRIEF)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge

November 05, 2009 - (Free Research)

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

(WHITE PAPER)

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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation

March 01, 2012 - (Free Research)

In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.

(WHITE PAPER)

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Closing the print security gap by ComputerWeekly.com

November 07, 2011 - (Free Research)

This report provides an overview of the inherent risks when operating an insecure print environment and discusses the current market landscape while recommending some best practices for adopting an integrated information and print security strategy.

(WHITE PAPER)

CW+: Quocirca report: Managed print services programmes for SMBs by ComputerWeekly.com

September 08, 2010 - (Free Research)

A review of Managed Print Services (MPS) programmes for SMBs and midmarket organisations.

(WHITE PAPER)

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How to Dramatically Speed Accounting and Business Processes by Exact Software

March 20, 2012 - (Free Research)

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

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SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.

(HARDWARE PRODUCT)

DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Sustainability through Managed Print Services by ComputerWeekly.com

April 09, 2012 - (Free Research)

Managed print services offer far-reaching environmental benefits, helping a business reduce its carbon footprint, in addition to significant cost savings, according to this report from Quocirca.

(ANALYST BRIEF)

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Prepare for the Transition to IFRS

by Sage Software

March 01, 2012 - (Free Research)

This paper provides an overview of the differences between the Generally Accepted Accounting Principles (GAAP) and the International Financial Reporting Standards (IFRS) and offers strategies for making the transition to IFRS smooth and painless.

(WHITE PAPER)

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How Micro-Electro-Mechanical systems are taking over mobile devices by ComputerWeekly.com

February 06, 2012 - (Free Research)

<p>In this report extract Juniper Research looks at the growing use of MEMS (micro-electro-mechanical systems) in mobile devices, tables, laptops and notebooks.</p> <p> </p>

(ANALYST BRIEF)

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On-demand Webinar- Meet the Cloud API with Forrester Research by Intel

February 22, 2012 - (Free Research)

Management of Cloud APIs presents a challenge and tremendous business opportunity. In this session, Forrester Research will decompose the API's role in cloud application control & security and show it opens new doors to connect smart-phone applications, browsers, middleware, legacy apps and just about anything that can talk HTTP.

(WEBCAST)

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Supplier profile: HP at pivotal point as CEO defines new direction by ComputerWeekly.com

February 07, 2011 - (Free Research)

If ever a company was at a pivotal point in its history, HP is it. With the controversial departure of its CEO, a new leader at the helm, and with several significant recent acquisitions under its belt, the 70 year-old company faces significant challenges as it attempts to maintain its direction.

(WHITE PAPER)

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