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Executive Paper: Oracle Crystal Ball by Oracle Corporation

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There's a reason those little boxes on your spreadsheets are called "cells."  In an age of over-crowded budgets and global competition, businesses need their IT organizations to do more than complete projects on time, on budget and with the required functionality. IT must become a true business partner. 
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Call Center Analytics: The Bottom Line by Genesys

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This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. 
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Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

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In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
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International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
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This Webinar explains how by combining the power of SAS® Business Analytics with Microsoft Office you will be able to easily access data from any operational system without IT intervention, automate spreadsheets and PowerPoint decks, and save time and money by reducing redundancy and improving productivity. 
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Tip Guide: Study finds manufacturing analytics falling short by SAP America, Inc.

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Nearly two-thirds of manufacturers use time-consuming, unreliable spreadsheets for their business analytics, and many say the information is stale or unreliable, leading to time consuming, costly mistakes for companies. In this tip guide, readers will learn more about the shortcomings of manufacturing analytics. 
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Analytics: The Art and Science of Better by SAS

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Successful organizations are using automated analytical tools to take a more scientific approach to decision making through observation, experimentation and measurement to improve their business processes. Read on to learn how with the right tools and information your organization can immensely increase the ease and success of decision making. 
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Advanced Analytics Comes of Age for Business Executives by SAP America, Inc.

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Access the following white paper to uncover an analytics solution that is helping banks compete with their larger counterparts. Discover how you can gain the critical analytical insights from your data—fast—when you need it and where you need it, all while saving capital to push towards innovation 
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Sharepoint WAN Optimization And WAFS by Peer Software

February 2011 - (Free Research)
Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. 
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Fast, Accurate Management Reporting: eight reasons why spreadsheets may be letting you down. by Indicee

April 2010 - (Free Research)
While spreadsheets are useful for one off analysis and modeling, they’re not ideal for repeatedly creating reports from large volumes of data. More users are now replacing their spreadsheet based systems with Indicee. By doing so they are improving the timeliness and reliability of their business information with a cost-effective alternative. 
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The Risks of Using Spreadsheets for Statistical Analysis by IBM

October 2011 - (Free Research)
This paper presents some points you should consider if you use, or plan to use, a spreadsheet to perform statistical analysis. It also describes an alternative that in many cases will be more suitable. 
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SPSS Statistics White Paper: The Risk of Using Spreadsheets for Statistical Analysis by IBM

July 2013 - (Free Research)
Spreadsheets are widely used for statistical analysis, but only up to a certain point. This paper presents some points you should consider if you use, or plan to use, a spreadsheet to perform statistical analysis. It also describes an alternative that in many cases will be more suitable. 
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Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies by IBM

February 2011 - (Free Research)
In “Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies” you’ll discover how to transform spreadsheet-only processes into an effective financial performance management solution with IBM Cognos Express.  
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Modern Malware Threats and Countermeasures by Sunbelt Software

November 2008 - (Free Research)
Many of the early mass-infection events were highly publicized and very obvious events to the user, modern malware is usually designed to be much more subtle in its behaviors. learn about the newest methods and practices hackers are using. 
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The Risks of Using Spreadsheets for Statistical Analysis by SPSS Inc. Worldwide Headquarters

March 2009 - (Free Research)
Are spreadsheets a help or a hindrance when performing data analysis? Get the real story from the author of SPSS for Dummies, Arthur Griffith. In this informative and entertaining webcast, you'll receive expert guidance on the proper uses and limitations of spreadsheets, as well as the strengths and benefits of SPSS Statistics. 
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