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Executive Paper: Oracle Crystal Ball by Oracle Corporation September 14, 2009 - (Free Research) Increase revenue. Decrease costs. Reduce development time. Every day you strive to meet these goals. And each business decision you make either enables you to advance toward them - or impedes your progress. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

CFO Research Study - Linking Numbers and Narratives by IBM July 31, 2012 - (Free Research) Many companies are incorporating narrative elements into both internal and external reporting. However, adding a narrative analysis to financial reports can take a substantial amount of staff and management time. Companies today need more automation, more variance analysis/explanations, and less keying of information into spreadsheets.  (WHITE PAPER) READ ABSTRACT |

IBM Lotus Sametime Software Integration with Microsoft Applications: Connecting, Conversing and Collaborating More Conveniently by IBM March 13, 2009 - (Free Research) Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications.  (WHITE PAPER) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM January 31, 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

Applying Business Analytics Webinar Series - Integrate Your Office by SAS Institute Inc. April 09, 2010 - (Free Research) This Webinar explains how by combining the power of SAS® Business Analytics with Microsoft Office you will be able to easily access data from any operational system without IT intervention, automate spreadsheets and PowerPoint decks, and save time and money by reducing redundancy and improving productivity.  (WEBCAST) READ ABSTRACT |

Advanced Analytics Comes of Age for Business Executives by SAP America, Inc. July 28, 2011 - (Free Research) This white paper discusses the factors driving the coming of age for advanced business analytics. Learn about the options available to begin reaping the benefits of this strategy and why a services-led approach is key to success.  (WHITE PAPER) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.  (WHITE PAPER) READ ABSTRACT |

Tip Guide: Study finds manufacturing analytics falling short by SAP America, Inc. December 2011 - (Free Research) Nearly two-thirds of manufacturers use time-consuming, unreliable spreadsheets for their business analytics, and many say the information is stale or unreliable, leading to time consuming, costly mistakes for companies. In this tip guide, readers will learn more about the shortcomings of manufacturing analytics.  (EGUIDE) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect March 2008 - (Free Research) ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.  (CASE STUDY) READ ABSTRACT |

Analytics: The Art and Science of Better by SAS Institute Inc. April 2010 - (Free Research) Successful organizations are using automated analytical tools to take a more scientific approach to decision making through observation, experimentation and measurement to improve their business processes. Read on to learn how with the right tools and information your organization can immensely increase the ease and success of decision making.  (WHITE PAPER) READ ABSTRACT |

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.  (ASP)

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Sharepoint WAN Optimization And WAFS by Peer Software February 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.  (WHITE PAPER) READ ABSTRACT |

The pressing case for ‘internal’ disclosure management - by FSN Publishing Limited by IBM August 2012 - (Free Research) This brief paper discusses one option for disclosure management and how it is designed to support a collaborative approach to document production, enhance productivity and establish process visibility into the Last Mile of finance.  (WHITE PAPER) READ ABSTRACT |

Modern Malware Threats and Countermeasures by Sunbelt Software November 2008 - (Free Research) Many of the early mass-infection events were highly publicized and very obvious events to the user, modern malware is usually designed to be much more subtle in its behaviors. learn about the newest methods and practices hackers are using.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 26 March 2013: How to be a winner with business analytics by ComputerWeekly.com March 2013 - (Free Research) In this week's Computer Weekly, we look at IBM's work with England's rugby team and Premier League football on how business analytics can improve the chances of winning at sport. We find out the issues to consider when negotiating cloud contracts. And we examine how software-defined networking will automate network management. Read the issue now.  (EZINE) READ ABSTRACT |

The Risk of Using Spreadsheets for Statistical Analysis by IBM January 2013 - (Free Research) Why are companies using spreadsheets for data analysis? For many, the answer is ease of use. But just because it's easy to use doesn't mean it's the best medium for performing data analysis. Read on to learn 3 spreadsheet errors and their 6 major causes. Plus, learn about an alternative approach that provides a more secure environment.  (WHITE PAPER) READ ABSTRACT |

Transforming spreadsheets: planning, budgeting and forecasting for midsize companies by IBM February 2012 - (Free Research) Does your business rely on spreadsheets for performance management? Spreadsheets require labor-intensive manual processes and are highly error-prone. Learn how you can replace or augment your spreadsheets with planning applications that integrate easily with spreadsheets, leveraging the best of your existing investment.  (WHITE PAPER) READ ABSTRACT |

Fast, Accurate Management Reporting: eight reasons why spreadsheets may be letting you down. by Indicee April 2010 - (Free Research) While spreadsheets are useful for one off analysis and modeling, they’re not ideal for repeatedly creating reports from large volumes of data. More users are now replacing their spreadsheet based systems with Indicee. By doing so they are improving the timeliness and reliability of their business information with a cost-effective alternative.  (WHITE PAPER) READ ABSTRACT |

Moving Beyond Spreadsheets by Prophix Software August 2012 - (Free Research) This paper provides warning signs that your budget and forecasting processes have outgrown your spreadsheets. Once you have established this is the case, read further to find steps on what your next move should be, including how to choose the right financial software to adopt.  (WHITE PAPER) READ ABSTRACT |

The Risks of Using Spreadsheets for Statistical Analysis by IBM October 2011 - (Free Research) This paper presents some points you should consider if you use, or plan to use, a spreadsheet to perform statistical analysis. It also describes an alternative that in many cases will be more suitable.  (WHITE PAPER) READ ABSTRACT |

Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc. (E-mail this company) August 2006 - (Free Research) Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error.  (WHITE PAPER) READ ABSTRACT |

Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies by IBM February 2011 - (Free Research) In “Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies” you’ll discover how to transform spreadsheet-only processes into an effective financial performance management solution with IBM Cognos Express.   (WHITE PAPER) READ ABSTRACT |

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