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SAP predictive analysis: What you need to know by HP

August 27, 2013 - (Free Research)
Read on to find details about SAPs BusinessObjects Predictive Analysis, including how the NBA used HANA to help cater to stat-hungry fans. 
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Managing and Optimizing the Call Center by Aspect

September 24, 2013 - (Free Research)
In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools. 
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Call Center Analytics: The Bottom Line by Genesys

November 11, 2013 - (Free Research)
This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. 
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3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
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Customer Value Enhancement: Linking Strategy & Operations for Better Loyalty and Margins by SAP America, Inc.

September 02, 2010 - (Free Research)
CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins. 
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Fiserv: Saving $8 million in five years and helping banks improve business outcomes using IBM technology by IBM

December 20, 2013 - (Free Research)
Access the following white paper to uncover an analytics solution that is helping banks compete with their larger counterparts. Discover how you can gain the critical analytical insights from your data—fast—when you need it and where you need it, all while saving capital to push towards innovation 
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Oracle Data Mining 11g Release 2 Competing on In-Database Analytics by Oracle Corporation

June 24, 2012 - (Free Research)
This paper offers an overview of Oracle Data Mining, detailing how you can build predictive models to better target customers, develop detailed customer profiles and detect and prevent fraud. Read on and learn how this data mining tool eliminates data extraction and movement, delivers the lowest TCO compared to traditional vendors and more. 
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Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
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How to configure Mac OS X Server by ComputerWeekly.com

March 22, 2013 - (Free Research)
This step by step guide shows you how to configure Max OS X Server. 
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Placing Advanced Analytic Integration In The Palm Of Your Hand by Pitney Bowes Business Insight

November 10, 2010 - (Free Research)
Businesses are always searching for new resources that give them a better understanding of their customers, prospects, competition and current operations. This insight can be achieved by integrating analytical tools into their business processes. Read this presentation transcript to learn more. 
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The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)
The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices. 
(WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
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Enterprise Resource Planning Software: Taking the Plunge by VAI, Vormittag Associates, Inc.

March 2009 - (Free Research)
Check out this white paper to discover the many benefits of Enterprise Resource Planning (ERP) software. 
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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Orchestrating a big data integration strategy by TechTarget

February 2014 - (Free Research)
Hadoop and data integration are just two of the top trends reshaping how organizations contend with big data today. Take a short survey and gain access to this e-guide which offers tips on how to integrate data in Hadoop systems and NoSQL databases into your DW environment and provides insight into the different big data integration options. 
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Modern Malware Threats and Countermeasures by Sunbelt Software

November 2008 - (Free Research)
Many of the early mass-infection events were highly publicized and very obvious events to the user, modern malware is usually designed to be much more subtle in its behaviors. learn about the newest methods and practices hackers are using. 
(WHITE PAPER) READ ABSTRACT |

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com

November 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 
(WHITE PAPER) READ ABSTRACT |

Business Analytics and the Path to Better Decisions in Healthcare by SAP America, Inc.

July 2011 - (Free Research)
This white paper explores analytics and business intelligence as a way to improve decision making in health care. Inside, discover the benefits of using a prebuilt analytic application to enable you to achieve this objective across multiple functions of your health care organization. 
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Embedding Analytics into Processes by SAS

July 2010 - (Free Research)
In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you. 
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Cisco 2800 Series by Cisco Systems, Inc.

The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections. 
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Computer Weekly – 20 May 2014: The future of networks by ComputerWeekly.com

May 2014 - (Free Research)
In this week's Computer Weekly, we look how IT and networking departments are addressing demand for apps, bandwidth and services. Virtualisation technology is being used to consolidate multiple network equipment types onto industry-standard high-volume servers, switches and storage. 
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Session Border Controllers: Addressing Tomorrow's Requirements by Metaswitch Networks

September 2011 - (Free Research)
This white paper discusses how IP-based service innovation will impact and shape the future of session border controllers. 
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Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)
This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 
(WHITE PAPER) READ ABSTRACT |

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