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Managing and Optimizing the Call Center by Aspect

September 24, 2013 - (Free Research)
In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools. 
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Call Center Analytics: The Bottom Line by Genesys

November 11, 2013 - (Free Research)
This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. 
(EGUIDE) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

8 Seconds to Capture Attention: Silverpop's Landing Page Report by Silverpop Systems Inc.

August 2008 - (Free Research)
It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent. 
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Fiserv: Saving $8 million in five years and helping banks improve business outcomes using IBM technology by IBM

December 2013 - (Free Research)
Access the following white paper to uncover an analytics solution that is helping banks compete with their larger counterparts. Discover how you can gain the critical analytical insights from your data—fast—when you need it and where you need it, all while saving capital to push towards innovation 
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Best Practices for a Data Warehouse on Oracle Database 11g by Oracle Corporation

January 2009 - (Free Research)
In order to ensure the enterprise data warehouse will get the optimal performance and will scale as your data set grows you need to get three fundamental things correct, the hardware configuration, the data model and the data loading process. 
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Turn subscriber data into your information advantage by HP & Intel®

March 2014 - (Free Research)
Communication service providers must rely on conversion, retention and upsell to drive revenue. Discover how HP AppSystems for SAP HANA can provide faster insight on the performances of offers and the effectiveness of sales campaigns, as well as effective fraud management that analyzes call detail, IP and billing records, and much more. 
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Orchestrating a big data integration strategy by TechTarget

February 2014 - (Free Research)
Hadoop and data integration are just two of the top trends reshaping how organizations contend with big data today. Take a short survey and gain access to this e-guide which offers tips on how to integrate data in Hadoop systems and NoSQL databases into your DW environment and provides insight into the different big data integration options. 
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Modern Malware Threats and Countermeasures by Sunbelt Software

November 2008 - (Free Research)
Many of the early mass-infection events were highly publicized and very obvious events to the user, modern malware is usually designed to be much more subtle in its behaviors. learn about the newest methods and practices hackers are using. 
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Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez

July 2009 - (Free Research)
Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions. 
(WHITE PAPER) READ ABSTRACT |

Online Training Case Study by SyberWorks, Inc.

December 2008 - (Free Research)
The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. 
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Predictive Analytics: Expanding BI’s Potential by IBM

January 2014 - (Free Research)
Business intelligence (BI) is essential to decision-making for many organizations, but did you know that you can empower your BI capabilities even more? With predictive analytics in your BI toolkit, you can go beyond traditional analysis of past and present data. 
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Worst Practices in Predictive Analytics by Information Builders

August 2012 - (Free Research)
According to IDC, predictive analytics has the potential to generate an average ROI of 145% -- but most companies today have implemented it incorrectly, thus preventing them from seeing any benefit. This paper explores the 5 common worst predictive analytics practices and provides you with 6 key steps to ensure a successful implementation. 
(WHITE PAPER) READ ABSTRACT |

Predictive Analytics in Action: Real-World Examples and Advice by SAS

December 2012 - (Free Research)
If your organization is looking to deploy advanced predictive analytics, you will need to make sure you have the right level of skills to avoid pitfalls and keep costs down. This expert e-book details everything you need to know about embarking on a predictive analytics endeavor. 
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Predictive Analytics for Sales and Marketing by Information Builders

September 2012 - (Free Research)
Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies. 
(WHITE PAPER) READ ABSTRACT |

Consolidated Communications Uses IBM SmartCloud Analytics for Predictive Outage Avoidance by IBM

November 2013 - (Free Research)
This brief video explores how a local telephone company, based in Illinois, deployed predictive analytics technology to seamlessly accommodate for the sheer volume of connections to customers. Find out how this technology alleviated the threshold to manage volume and provided IT staff with more time to focus on mission-critical initiatives. 
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IBM SmartCloud Analytics - Predictive Insights detects a storage problem in the middle of the night by IBM

November 2013 - (Free Research)
Watch this brief video to uncover why you should integrate this predictive analytics technology in your infrastructure. 
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Must-Haves for Your Predictive Analytics Programs by IBM

November 2013 - (Free Research)
The following e-guide details the importance of utilizing predictive analytics to gain actionable intelligence from your data. Discover important factors that need to be taken into consideration before being able to successfully implement a beneficial predictive analytics program. 
(EGUIDE) READ ABSTRACT |

Up your game with a Predictive Analytics Program by IBM

May 2013 - (Free Research)
Many companies are beginning to adopt predictive analytics practices. Why? Because the ability to predict market change can provide a serious competitive advantage. This expert E-Guide looks at the critical aspects BI and analytics professionals often overlook when it comes to predictive analytics. 
(EGUIDE) READ ABSTRACT |

SearchBusinessAnalytics.com eGuide: Predictive Analytics: The next big thing in BI? by IBM

September 2011 - (Free Research)
In this e-guide you'll learn about predictive analytics technology and why it's getting increased attention from prospective users. 
(EGUIDE) READ ABSTRACT |

SearchBusinessAnalytics.com eGuide: Building a predictive analytics program by IBM

September 2011 - (Free Research)
In this expert e-guide, you’ll gain insight into real-world predictive analytics projects and receive advice on how to organize a predictive analytics program. Learn to develop and utilize predictive models in your business operations 
(EGUIDE) READ ABSTRACT |

E-Book: Predictive Analytics: The Next Big Thing in BI? by IBM

December 2010 - (Free Research)
In this e-book, learn about predictive analytics technology and why it’s getting increased attention from prospective users. Read about real-world predictive analytics projects and get expert advice on organizing a predictive analytics program and on developing and utilizing predictive models in business operations and more. 
(EBOOK) READ ABSTRACT |

Enhancing Decision-Making, Cost-Efficiency, and Profitability With Predictive Analytics by Information Builders

August 2012 - (Free Research)
Business and IT leaders are under pressure to make more intelligent decision and more accurate estimates – making effective predictive analytics a top priority in today's business world. Read this paper to learn about a next-generation unified decision-support environment that can simplify the analysis of past, present, and future data. 
(WHITE PAPER) READ ABSTRACT |

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