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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc.

October 2005 - (Free Research)

The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth.

(WHITE PAPER)

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Connectivity in context: Deliver application integration in days by IBM

December 2011 - (Free Research)

This white paper offers a rapid, flexible and simple approach to connect your enterprise and cloud applications in mere days.

(WHITE PAPER)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

(ASP)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

(CASE STUDY)

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Advanced Case Management for Smarter Energy and Utilities by IBM

October 2010 - (Free Research)

<p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.

(SOFTWARE PRODUCT)

How to Accurately Detect and Correct Packet Loss by Silver Peak

December 2010 - (Free Research)

<p>This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.</p>

(WHITE PAPER)

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Windows 7 and AppLocker by Global Knowledge

January 2010 - (Free Research)

Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

VX-X WAN Op Download by Silver Peak

February 2012 - (Free Research)

Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization.

(DOWNLOAD)

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Business Centric DLP by McAfee, Inc.

November 2011 - (Free Research)

This report, by Jon Oltsik from Enterprise Strategy Group, examines the need for a new business-centric approach to DLP in order to align business and security requirements.

(WHITE PAPER)

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6 Steps to Enterprise Resource Planning Implementation Success by IFS

January 2007 - (Free Research)

Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.

(WHITE PAPER)

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Lean Manufacturing by IFS

January 2012 - (Free Research)

This paper illustrates how IFS Applications support lean principles, particularly in the many manufacturing environments that require both rate-based and order-based shop floor execution. This hybrid approach lets you go lean step by step, as you are able, not because an inflexible system forces you to do so.

(WHITE PAPER)

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Accelerate Virtualization Initiatives With Agentless Backup for VMware by Acronis

December 2011 - (Free Research)

Get virtualization enabled with Acronis Backup & Recovery 11, the only solution that seamlessly integrates disaster recovery and data protection for your physical, virtual and cloud.

(TRIAL SOFTWARE)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

CW+: Quocirca report: Managed print services programmes for SMBs by ComputerWeekly.com

September 2010 - (Free Research)

A review of Managed Print Services (MPS) programmes for SMBs and midmarket organisations.

(WHITE PAPER)

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F&A Video: Discover the formula for better business outcomes by Hewlett-Packard Limited

January 2012 - (Free Research)

Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations.

(VIDEO)

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