Call Notes Network White Papers, Call Notes Network Software, Call Notes Network Research, Hardware and Services

OSPF Scaling and Summarization by Global Knowledge

November 22, 2010 - (Free Research)

This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.

(WHITE PAPER)

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Rebroadcast IBM Watson and Medical Records Text Analytics by IBM

March 16, 2012 - (Free Research)

No, IBM is not going on the game show circuit, but IBM will make Watson’s full human language understanding deep question and answer system (DeepQA) available to healthcare in the near future for many use cases benefiting providers and payers.

(WEBCAST)

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Nucleus Research Note: IBM Cognos Express by IBM

February 17, 2011 - (Free Research)

Learn how midsize companies can rapidly adopt Business Intelligence (BI) and Performance Management (PM) technologies while minimizing training, support and ongoing costs in this research note from Nucleus Research.

(WHITE PAPER)

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Gartner Next Generation Network IPS Research Note by McAfee, Inc.

December 06, 2010 - (Free Research)

Deep inspection network-based intrusion prevention continues to be a due-diligence security control. The near-term future of the intrusion prevention system market will be determined by the pace of innovation of another market: next-generation firewalls. Explore Gartner's evaluation of network IPS that places McAfee in the leaders' quadrant.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 2012 - (Free Research)

Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise.

(WHITE PAPER)

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Troubleshooting Made Easy In Linux by Global Knowledge

May 2009 - (Free Research)

Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly.

(WHITE PAPER)

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Virtualization Changes Everything: Enter the vWOC by Silver Peak

February 2012 - (Free Research)

Noted author Jim Metzler reports on the emergence of vWOCs. From the data center to the branch, virtualization is enabling a revolution in how WAN optimization is acquired and deployed. Whether combined with traditional physical appliances or fully virtualized, the new choices make universal network optimization a reality.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company

September 2011 - (Free Research)

Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.

(WHITE PAPER)

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Forrester Webcast - BYOD’s Impact on Wired and Wireless Isn’t What You Expect by Fluke Networks

May 2012 - (Free Research)

Register now for this exclusive live webinar and learn how to start troubleshooting your network and application problems in your wireless environment to enable a successful BYOD initiative in your organization.

(WEBCAST)

Enterprise Readiness of Consumer Mobile Platforms by BlackBerry

March 2012 - (Free Research)

This study reveals how today’s four leading mobile operating systems compare based upon twelve categories of security and management criteria.

(WHITE PAPER)

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Cisco IOS Command Shortcuts by Global Knowledge

November 2010 - (Free Research)

This white paper contains some tips and shortcuts showing you how the addition of parameters to these Cisco IOS commands will make your life easier.

(WHITE PAPER)

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IBM and Red Hat: Security-Rich Collaboration and Messaging Platform by Red Hat and JBoss

IBM and Red Hat have a single, security-rich collaboration and messaging platform that makes it simple, easy, and affordable to improve organizational productivity and effectiveness. It is much more than a Microsoft Exchange/desktop alternative.

(SOFTWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Benefiting from Server Virtualization: Beyond Initial Workload Consolidation by Dell and VMware

March 2011 - (Free Research)

Increasing the use of server virtualization is a top priority for small and midsize businesses. According to ESG's 2010 Spending Intentions Survey, it is nearly tied as the top priority for SMBs over the next 12 to 18 months. Read this white paper and learn how VMware is helping companies boost the value of server virtualization.

(ANALYST REPORT)

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Miercom Report Avaya WLAN Controller 8180 by Avaya

December 2011 - (Free Research)

This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products.

(TEST RESULTS)

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Business Analytics: Nucleus Research Note - How Analytics Makes Midsize Companies More Profitable by IBM

October 2011 - (Free Research)

Learn how you can improve operating results by enabling managers to make fact-based, data-driven decisions.

(WHITE PAPER)

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Brian Madden’s Notes on Storage for Desktop Virtualization Video by NetApp

July 2010 - (Free Research)

While desktop virtualization and VDI are certainly becoming trendy, the reality today is that properly designing a system is still complex and a source of worry and confusion for many architects.

(VIDEO)

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