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New White Paper: A Breakthrough Approach to Storage and Backup by Nimble Storage December 02, 2010 - (Free Research) This white paper reviews the Nimble Storage solution, describing the functionality, features, and benefits of what CRN test labs calls "highly recommended" and "the Holy Grail of high-performance storage."  (WHITE PAPER) READ ABSTRACT |

Improving Business Continuity for the Remote Office by Avocent February 12, 2008 - (Free Research) Can you cost-justify complete infrastructure redundancy across multiple sites for the sake of improved business continuity? Learn about other ways to insure your IT is always on.  (WHITE PAPER) READ ABSTRACT |

Finding and Fixing VoIP Call Quality Issues by WildPackets, Inc. August 2008 - (Free Research) This white paper examines the various factors that can lead to poor VoIP call quality and how a network administrator can use WildPackets® OmniPeek™ Enterprise to pinpoint issues and keep the VoIP network running smoothly and efficiently.  (WHITE PAPER) READ ABSTRACT |

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation December 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system  (ANALYST REPORT) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Cisco Telepresence Zones by Global Knowledge April 2013 - (Free Research) The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion.  (WHITE PAPER) READ ABSTRACT |

Improving Storage Expansion for Servers and Applications by Dell, Inc. July 2008 - (Free Research) EqualLogic PS Series solutions deliver the benefits of storage consolidation in an intelligent, enterprise-class storage system that is easy to install, manage and grow.  (WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.  (WHITE PAPER) READ ABSTRACT |

Five Calls to Make When Developing a Mobile Learning Strategy by SkillSoft Corporation June 2011 - (Free Research) Welcome to the exciting (and confusing) world of mobile learning. What are the five calls to make when developing a mobile learning strategy? Find out in this white paper.  (WHITE PAPER) READ ABSTRACT |

Is Deduplication Right For You? by Spectra Logic Corporation May 2008 - (Free Research) Is deduplication right for you? With all the industry excitement about data deduplication, this is a question you need to ask. This paper reviews the specific benefits of deduplication and how you can evaluate your organization's data in terms of deduplication's potential advantages.  (WHITE PAPER) READ ABSTRACT |

Disk Assisted Back-Up White Paper: Backup to Disk and How to Implement It with HP Data Protector by Hewlett-Packard Company April 2008 - (Free Research) Advancements in technology and price reductions have recently made it possible to use disk together with tape to improve data protection. This white paper discusses the benefits of this technology.  (WHITE PAPER) READ ABSTRACT |

BACKUP REDESIGN: Do More with Less ... Really! by AppAssure Software, Inc. April 2009 - (Free Research) The call to protect corporate data in less time and for less money has inspired a whole new way of thinking about backup - a complete backup redesign. This paper explores a better way to backup and protect data and applications - disk-based application.  (WHITE PAPER) READ ABSTRACT |

Beyond Virtual Tape Libraries: End-to-End Data Protection with Syncsort Disk-to-Disk Solutions by Syncsort April 2008 - (Free Research) While VTL data storage has been a popular data protection solution in recent years, the VTL solution may be incomplete for long-term needs. Read this white paper to learn why D2D backup solutions are the ideal data protection technologies for y...  (WHITE PAPER) READ ABSTRACT |

How to configure Mac OS X Server   by ComputerWeekly.com March 2013 - (Free Research) This step by step guide shows you how to configure Max OS X Server.    (ESSENTIAL GUIDE) READ ABSTRACT |

FCR Done Right! by Enkata Technologies April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.  (WHITE PAPER) READ ABSTRACT |

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation March 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.  (WHITE PAPER) READ ABSTRACT |

What If Any Agent Could Take Any Call? by KANA (E-mail this company) June 2012 - (Free Research) Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again.  (WHITE PAPER) READ ABSTRACT |

Session Border Controllers: Addressing Tomorrow's Requirements by Metaswitch Networks September 2011 - (Free Research) This white paper discusses how IP-based service innovation will impact and shape the future of session border controllers.  (WHITE PAPER) READ ABSTRACT |

Avaya IP Office Release 6: Small Office Deployment & TCO vs. ShoreTel IP Phone System by Avaya September 2011 - (Free Research) Read this white paper for a comparison of Avaya's IP Office and ShoreTel’s IP Phone System. Then discover how Avaya IP Office uses a scalable system that minimizes power consumption and avoids the need for a dedicated Windows server system in sub-20 person offices.  (WHITE PAPER) READ ABSTRACT |

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc. October 2005 - (Free Research) The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth.  (WHITE PAPER) READ ABSTRACT |

DataShare by Excel Meridian Data, Inc. DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.  (HARDWARE PRODUCT)

Increase Application Performance with Solid State Disks by Texas Memory Systems, Inc. June 2008 - (Free Research) Super fast solid state discs allow organizations to manage high transaction volumes and larger numbers of users using fewer servers. Read this white paper to learn more about SSDs and how they provide a cost-effective way to improve application per...  (WHITE PAPER) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM January 2010 - (Free Research) This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.  (WHITE PAPER) READ ABSTRACT |

ExaGrid: A Scalable Approach to Disk-based Backup by ExaGrid Systems, Inc. October 2008 - (Free Research) Looking for a new disk-based backup solution? Download this Taneja Group white paper to learn some key criteria to consider when evaluating disk-based data protection vendors and how one company matches up against these criteria.  (WHITE PAPER) READ ABSTRACT |

Disk-to-Disk Backup and Recovery: A Guide for the Technical Decision Maker by i365, makers of Evault July 2008 - (Free Research) In this white paper, you will learn about the technology and architecture driving the growing adoption of disk-to-disk backups, and in particular how EVault's solutions are your best choice.  (WHITE PAPER) READ ABSTRACT |

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