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Leveraging a Maturity Model to Achieve “Proactive Compliance” by Symantec Corporation August 03, 2009 - (Free Research) Read this paper to learn about a new approach to compliance that seeks to move beyond the short-term goal of passing an audit and to incorporate compliance into an organization's operations in a more proactive sense utilizing the Capability Maturity Model.  (WHITE PAPER) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT)

Microsoft .NET Framework and BlackBerry Applications by BlackBerry March 2009 - (Free Research) This whitepaper provides a technical overview of how organizations can leverage Microsoft development tools and Microsoft .Net framework to create applications for the BlackBerry®platform.  (WHITE PAPER) READ ABSTRACT |

Mitigating the Risks Facing Microsoft .NET Applications: Protecting Your Applications from Tampering, Misuse and Theft by V.i. Labs December 2009 - (Free Research) Software vendors and enterprise organizations are increasingly using Common Language Infrastructure platforms like Microsoft .NET. However, using managed frameworks rarely includes an assessment of risks such as reverse engineering and algorithm exposure. Read this paper to learn about some approaches used to protect .NET applications.  (WHITE PAPER) READ ABSTRACT |

Mono Tools for Visual Studio - Free 30 Day Trial! by Novell Inc. November 2009 - (Free Research) Mono Tools for Visual Studio helps development shops, ISVs, and enterprise development teams reduce development costs, increase productivity, and utilize existing .NET developers for Linux, Solaris, and Mac development projects.  (TRIAL SOFTWARE) READ ABSTRACT |

10 ASP.NET Tips To Increase Productivity and Simplify Maintenance by Global Knowledge May 2009 - (Free Research) The more you know about built-in functionality in the .NET framework and ASP.NET, the less code you have to write, which ultimately makes your applications more maintainable. This white paper outlines several different tips to enhance developer productivity and reduce the amount of code that needs to be written in many cases.  (WHITE PAPER) READ ABSTRACT |

A Guide to Diagnosing .Net Application Errors by AVIcode, Inc. September 2007 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.  (WHITE PAPER) READ ABSTRACT |

How to Simplify .NET Testing by Hewlett-Packard Company December 2007 - (Free Research) HP QuickTest Professional software is a useful tool for regression test and function test automation. This paper will briefly review the challenges or testing Windows Forms applications and review the functionality of HP QuickTest Processional and its .NET add-in capabilities.  (WHITE PAPER) READ ABSTRACT |

Marin County Upgrades Tax System While Reducing the Costs of the Mainframe by Micro Focus, Ltd October 2009 - (Free Research) The property tax system for Marin County, California, was increasingly expensive to maintain; furthermore, it was not possible to integrate it with newer modern technologies. Read this case study to learn how they updated and modernized this critical application without losing valuable IT assets embedded in the current system.  (CASE STUDY) READ ABSTRACT |

VB Migration & Modernization Solutions: Convert Your Valuable Software Assets to VB.NET, C# or Even to Java Cost-Effectively and with Minimum Risk by Transoft November 2009 - (Free Research) With Microsoft no longer providing support for the VB development environment, now is the time to migrate to VB.NET, C# or Java. Migration requires deep understanding of the legacy as well as extensive knowledge of the target environment. Read this paper to learn how Transoft can help your organization migrate your VB applications.  (WHITE PAPER) READ ABSTRACT |

Migrating from VB6 to .NET in a Cost-Effective Manner: How to Reduce Financial Pressures and Risks While Modernizing your IT System by Transoft November 2009 - (Free Research) With Microsoft recently announcing plans to terminate support for the VB6 IDE and the VB6 runtime, many organizations are looking to migrate their VB6 application. This paper reviews the current migration and modernization solutions for converting valuable software assets from the VB6 platform, as well as 12 tips for handling the migration.  (WHITE PAPER) READ ABSTRACT |

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.  (WHITE PAPER) READ ABSTRACT |

Cisco IP Phone Features by Global Knowledge February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.  (WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC September 2009 - (Free Research) Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.  (WHITE PAPER) READ ABSTRACT |

Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online September 2009 - (Free Research) In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.  (WHITE PAPER) READ ABSTRACT |

Get More Value from Audio Conferencing by Citrix Online September 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.  (PODCAST) READ ABSTRACT |

5 Myths on Direct-To-Net by Blue Coat December 2007 - (Free Research) Read this brief paper to see common myths about Direct-to-Net dispelled.  (ARTICLE) READ ABSTRACT |

Global Threat Trends - November 2009 by ESET September 2009 - (Free Research) Review this report to see what threats had the highest number of detections in the past month according to the results of a sophisticated analysis provided by ESET's ThreatSense.Net.  (WHITE PAPER) READ ABSTRACT |

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.  (CASE STUDY) READ ABSTRACT |

Weighing your call center hosting options by inContact December 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.  (PODCAST) READ ABSTRACT |

Getting Started with LINQ to XML by Global Knowledge December 2008 - (Free Research) LINQ is an acronym which stands for Language Integrated Query. This new technology comes built into the .NET Framework 3.5 and can be used with any of the different languages that run under .NET. This paper serves as an introduction.  (WHITE PAPER) READ ABSTRACT |

Web Platform Installer 2.0 by Microsoft October 2009 - (Free Research) In one neat package, the Web Platform Installer gives you the frameworks, web server, database, tools and applications you need to quickly build and run Web applications and solutions on Windows.  (TRIAL SOFTWARE)

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. September 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.  (CASE STUDY) READ ABSTRACT |

Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc November 2009 - (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.  (WHITE PAPER) READ ABSTRACT |

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