Call Layer White Papers, Call Layer Software, Call Layer Research, Hardware and Services

Securing Layer 2 by Global Knowledge

February 12, 2010 - (Free Research)

For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2.

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CCNA-Level Troubleshooting by Global Knowledge

November 22, 2010 - (Free Research)

This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.

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The TCP/IP and OSI Models by Global Knowledge

March 04, 2011 - (Free Research)

Check out this white paper to learn about two network protocol models, TCP/IP and OSI.

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Achieving Business Agility with Application Grid by Oracle Corporation

December 19, 2008 - (Free Research)

Typical IT departments feature islands of isolated infrastructure, leading to inefficient use of servers. The "application grid" concept allows data centres to run more efficiently, using less hardware and less software. This paper explains.

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Achieving Business Agility with Application Grid by Oracle Corporation

December 01, 2008 - (Free Research)

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E Is for Endpoint: Six Security Strategies for Highly Effective IT Professionals by Lumension

January 23, 2012 - (Free Research)

Security professionals know that effective endpoint protection calls for a layered, defense-in-depth approach. But endpoint security now requires a new way of thinking that goes beyond just battling threats to actually enable operational improvement. Read this whitepaper to learn the six steps you need to think different about endpoint security.

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The Good, the Bad, and the Unknown by McAfee, Inc.

April 06, 2012 - (Free Research)

<p>McAfee Application Control provides a new, timely, practical layer of systems security by blocking unauthorized applications. While it has some of the advantages of whitelisting, it avoids the operational and security limitations that have held back enterprise adoption of whitelisting technology.</p>

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Data Abstraction Best Practices by Composite Software

March 31, 2011 - (Free Research)

Data abstraction overcomes data structure incompatibility by transforming data from its native structure and syntax into reusable views and data services. But some data abstraction approaches work better than others. Composite data virtualization is an optimal way to implement an abstraction layer at enterprise scale.

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An Overview of MPLS VPNs: Overlay, Layer 3, and PseudoWire by Global Knowledge

November 22, 2010 - (Free Research)

This paper examines the big picture when it comes to Multiprotocol Label Switching (MPLS), and what happens when a data packet traverses an MPLS cloud.

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Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.

(SOFTWARE PRODUCT)

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

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Overlay Transport Virtualization: An Introduction by Global Knowledge

September 29, 2011 - (Free Research)

Overlay transport virtualization (OTV) can help solve many of the challenges in today's increasingly virtualized and geographically dispersed data centers. Access this paper for a high-level overview of this technology and how it differs from the alternatives.

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Using Routers within an MPLS WAN Cloud by Global Knowledge

November 22, 2010 - (Free Research)

This paper outlines the things you must consider when thinking about the feasibility of replacing a WAN provider’s provider (P) and provider edge (PE) devices with routers. This paper examines these considerations in greater detail, to see where any potential problems might arise.

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2-Layer BPM: Oracle’s Unique Strategy Towards Exceptional Agility and Business Process Efficiencies by Oracle Corporation

January 01, 2008 - (Free Research)

A new approach to Business Process Management (BPM) is the use of BPM and SOA together in a layering strategy. This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment.

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Increase Visibility Into Virtual Infrastructures With a Layered Security Strategy by OnX Enterprise Solutions

March 30, 2012 - (Free Research)

Brought to you by SearchNetworking.com, this expert E-Guide unveils how you can increase your visibility with a layered security strategy.

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Layered Tech chose Dell servers to build a new infrastructure, increasing performance by 22 percent by Dell and VMware

March 23, 2011 - (Free Research)

Layered Tech chose Dell servers to build a new infrastructure that would take its managed hosting and cloud services to a new level, and saw performance increase by 22 percent. Download this case study for more information.

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The Four Steps to Virtual Port Channel by Global Knowledge

August 18, 2011 - (Free Research)

Gain insight into the value of a new technology, overlay transport virtualization (OTV), in this expert resource. OTV enables network scaling and the moving of components of the data center from one side to the other.

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Stopping application layer DDoS attacks: What you need to know by Neustar®

March 27, 2012 - (Free Research)

While a DDoS attack can be damaging to any organization, DDoS attacks specifically at the application-layer can be more ominous. Understanding these attacks are the first step to keeping your organization protected. In this e-guide, explore how DDoS is being used, what you can do to stop them, the future of the web threat landscape and more.

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

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Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

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FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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