Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc. June 07, 2010 - (Free Research) Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices.  (WHITE PAPER) READ ABSTRACT |

CW+: Quocirca report: Communications technology – be prepared to be flexible by ComputerWeekly.com August 12, 2010 - (Free Research) Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.  (WHITE PAPER) READ ABSTRACT |

ROI Case Study: Intacct Emergent Game Technologies by Intacct Corporation March 22, 2010 - (Free Research) Emergent needed an accounting application that would enable it to reconcile multiple currencies across its multiple subsidiaries, reduce manual data entry and monthly consolidation processes, and streamline revenue management. Continue reading to learn how Emergent chose Intacct for the financial management solution.  (CASE STUDY) READ ABSTRACT |

NetAcuity IP Intelligence Technology by Digital Element NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.  (SOFTWARE PRODUCT)

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Dying to Comply by Aspect October 31, 2011 - (Free Research) In 2010 when Ofcom, the United Kingdom's regulatory authority for communications industries, revised their regulations regarding outbound calling, businesses were outraged. Companies feared that the revisions would hinder their success. Read on to learn how complying with these changes can actually lead to improved performance and productivity.  (WHITE PAPER) READ ABSTRACT |

Mobile augmented reality opportunities for business by ComputerWeekly.com December 01, 2010 - (Free Research) The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Ensuring a Successful VoIP Migration by inContact September 22, 2010 - (Free Research) This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.  (WHITE PAPER) READ ABSTRACT |

Speech Analytics - The Power of Simplicity by Calabrio, Inc. June 23, 2011 - (Free Research) This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.  (WHITE PAPER) READ ABSTRACT |

Stop Phishing: A Guide to Protecting Your Web Site Against Phishing Scams by GeoTrust, Inc. February 02, 2011 - (Free Research) In this guide, you’ll learn more about phishing, why it has become such a widespread problem, and the negative impact that a phishing attack can have on your company and your customers. You’ll also learn how SSL and EV SSL technology can help protect your website, your business, and ultimately your bottom line.  (ESSENTIAL GUIDE) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya October 29, 2012 - (Free Research) Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.  (WHITE PAPER) READ ABSTRACT |

OpSource Improves Global Business Management and Streamlines Revenue Recognition with Intacct by Intacct Corporation March 22, 2010 - (Free Research) As OpSource grew as a company, they found many inefficiencies and challenges in their financial management system. Read on to learn how OpSource overcame these challenges by switching to Intacct for a new SaaS financial management system.  (CASE STUDY) READ ABSTRACT |

Video: Convert big data into BIG opportunity by Hewlett-Packard Company April 02, 2013 - (Free Research) Most organizations still can't meet business needs with current business intelligence initiatives. Access this brief video to find out how you can harness 100% of your data. Discover how you can put your data into context, improve the quality of your interactions, recognize patterns and initiate appropriate business responses  (VIDEO) READ ABSTRACT |

Next-Generation API Delivery Platform : How to Use an API Server to Manage, Deliver and Secure APIs by Vordel now part of Axway April 18, 2013 - (Free Research) In this white paper, discover the next generation of APIs: API delivery platforms and servers. Read on for more information and details on API management, security, and delivery, the next generation of application architecture, key app design and usage changes, and more.  (WHITE PAPER) READ ABSTRACT |

Herding Geese: The Retail Supply Chain by ComputerWeekly.com April 22, 2013 - (Free Research) Steven Keifer draws on the pioneering work of US retailer, Walmart, to explain the essentials of EDI in the retail supply chain.  (BOOK) READ ABSTRACT |

The New Learning Content Model: How Content Management Challenges Are Changing the Way Learning Content Is Purchased, Deployed and Managed by Plateau System LTD. March 2008 - (Free Research) With dynamic learning essential to meeting an entire new era of challenges, organizations simply can't afford to base their learning budget on their best guess about who, when, and how their employees will use eLearning content.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Taming the Data Demons: Leveraging Information in the Age of Risk by IBM January 2011 - (Free Research) Check out this presentation transcript from IBM as it discusses the advantages of implementing a holistic approach to data risk management, and provides both the “why” and “how” to begin putting a holistic data risk management program to work in businesses of all sizes.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Video: Convert big data into BIG opportunity by Hewlett-Packard Limited September 2012 - (Free Research) Most organizations still can't meet business needs with current business intelligence initiatives. Access this brief video to find out how you can harness 100% of your data. Discover how you can put your data into context, improve the quality of your interactions, recognize patterns and initiate appropriate business responses  (VIDEO) READ ABSTRACT |

Session Border Controllers: Addressing Tomorrow's Requirements by Metaswitch Networks September 2011 - (Free Research) This white paper discusses how IP-based service innovation will impact and shape the future of session border controllers.  (WHITE PAPER) READ ABSTRACT |

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc. October 2005 - (Free Research) The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth.  (WHITE PAPER) READ ABSTRACT |

Total E-mail Security by Sunbelt Software November 2008 - (Free Research) Malware is becoming ever more sophisticated every day. Only through effective tools that incorporate fast responses against all categories of malware will organizations be able to maintain the health of their critical business systems.  (WHITE PAPER) READ ABSTRACT |

Six Solutions for What's Keeping Executives Up at Night by Citrix Online- GoToAssist October 2011 - (Free Research) This comprehensive white paper highlights six solutions to the issues support executives face on a daily basis.  (WHITE PAPER) READ ABSTRACT |

The True Economic Impact of Unified Communications by Microsoft November 2010 - (Free Research) This Forrester Total Economic Impact study provides an in-depth look at how Microsoft Lync Server 2010 can help your organization increase collaboration and communications while reaping numerous cost-saving opportunities  (WHITE PAPER) READ ABSTRACT |

The Definitive Guide to Windows Application Server and Backup 2.0 - Chapter 3: Whole Server Backups by AppAssure Software, Inc. September 2009 - (Free Research) Ready to start ensuring solid backups in your environment, the Backup 2.0 way? That's what this chapter is all about, and what I call "whole server backups" is definitely the right place to begin. In this chapter, we'll discuss all the most common types of servers, what their native solutions look like, and assemble a Backup 2.0 wishlist.  (WHITE PAPER) READ ABSTRACT |

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