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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Healthcare Network Security with Fewer House Calls: Solution Brief by Intel

May 2013 - (Free Research)
By evaluating offerings and finding the right investment, a struggling IT campus-based IT department they were able to install a remote management solution that allowed them to simplify IT and better secure the sensitive patient data residing in their on-campus health center. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

Top Ten Essentials for Privileged Account Management by FoxT

February 2010 - (Free Research)
In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. 
(WHITE PAPER) READ ABSTRACT |

Optimizing the PC Segment of California's IT Infrastructure by Intel Corporation

May 2009 - (Free Research)
Researchers found that by creating a dynamic IT environment- standardized, centralized, automated, and mobile-California can achieve a greener, more secure computing complex that improves productivity, delivering greater efficiency at a lower cost to taxpayers and the environment. 
(CASE STUDY)

California Institute for Telecommunications and Information Technology (Calit2) Uses Kognitio WX2 for CAMERA Project by Kognitio

July 2007 - (Free Research)
In this case study Calit2 and Cyberinfrastructure for Advanced Marine Microbial Ecology Research and Analysis (CAMERA) develop a cost-effective, high-performance environment where researchers have unlimited access to the existing genomics data. 
(CASE STUDY) READ ABSTRACT |

Intel IT: Taking Power Management to the Limit--and Beyond by Intel Corporation

November 2008 - (Free Research)
Intel maximizes power and thermal management in an aging data center to add needed servers--without expensive new infrastructure. 
(CASE STUDY)

eGuide: How to maximize power and cooling efforts in your data center by APC by Schneider Electric

August 2011 - (Free Research)
Access this essential resource from our editors to learn how to implement the right power and coolng techniques for your environment in order to reduce overall energy costs. Obtain survey results on energy efficiency trends and discover which technologies and methods are better than others. 
(EGUIDE) READ ABSTRACT |

Computer Weekly 27 September 2011: Download the latest issue of the UK's leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com

September 2011 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at Windows 8 - identifying what new features will be key to business users; and examine the remains of the National Programme for IT and what this means for the future of the NHS. Download the latest issue now. 
(EZINE)

Case Study: HyTrust Enables University of California, Berkeley, to Cost-Effectively Enhance and Secure Its Virtualization Capabilities by HyTrust

July 2011 - (Free Research)
With over 30 different divisions, including 350 different academic programs, the pressures on UC Berkeley's data center are phenomenal. This resource, a case study of UC Berkeley's implementation of the HyTrust Appliance, reveals how IT administrators have truly maximized the potential of the virtualized environment. 
(CASE STUDY) READ ABSTRACT |

Fiber Optic Leader Sheds Light on WAN Data Protection Challenges by Silver Peak

January 2007 - (Free Research)
As a result of the Silver Peak-optimized WAN, Finisar employees can readily access their centralized Microsoft Exchange e-mail, Microsoft Windows file services and other applications. 
(CASE STUDY) READ ABSTRACT |

Business Value Analysis Study: Citizens Business Bank by Symantec Corporation

March 2009 - (Free Research)
As a result of its relationship with Symantec, Citizens is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI) analysis of the different solutions deployed and quantified business value. Read this paper to see what they found. 
(WHITE PAPER) READ ABSTRACT |

Sun World International: A case study in smarter planet leadership by IBM

May 2012 - (Free Research)
This case study illustrates how Sun World International, a mid-sized grower in California, shifted its competitive strategy to capitalize on analytics and gain real-time insight into the competitive market. Learn how it gained a 5% reduction in harvesting costs, a 20% reduction in fuel usage and an eight-fold increase in profit per acre. 
(CASE STUDY) READ ABSTRACT |

Proven Value with the Oracle Database Appliance by Oracle Corporation

February 2012 - (Free Research)
This executive brief highlights the data management challenges a California-based organization faced and illustrates how their chosen solution, Oracle Database Appliance, resulted in cost savings and in better overall use of IT resources - and exceeded all expectations. 
(CASE STUDY)

Analyst WP: ESG Proven Value with the Oracle Database Appliance by Oracle and Intel

February 2012 - (Free Research)
This executive brief highlights the data management challenges of a California-based organization faced and illustrates how their chosen solution resulted in cost savings and in better overall use of IT resources – an exceeded all expectations. 
(CASE STUDY) READ ABSTRACT |

Marin County Upgrades Tax System While Reducing the Costs of the Mainframe by Micro Focus, Ltd

October 2009 - (Free Research)
The property tax system for Marin County, California, was increasingly expensive to maintain; furthermore, it was not possible to integrate it with newer modern technologies. Read this case study to learn how they updated and modernized this critical application without losing valuable IT assets embedded in the current system. 
(CASE STUDY) READ ABSTRACT |

Case Study: Campbell Union High School District Makes the Grade with Virtualization by Xiotech Corporation

March 2011 - (Free Research)
As data growth across Campbell Union was escalating, it forced the IT team to make the decision to move to a VDI to increase performance for distance learning and student communications. Read on to see how a partnership with Xiotech and a selection of Citrix XenDesktop gave Campbell Union exactly what they were looking for in a VDI. 
(CASE STUDY) READ ABSTRACT |

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