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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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Lights Out in a Citrix Environment by CCSS

March 30, 2012 - (Free Research)

Access this essential resource to discover how QMessage Monitor, a message monitoring system, helped one organization complete critical processing tasks on time, eliminating the need for manual monitoring and avoiding costly downtime.

(WHITE PAPER)

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Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc (E-mail this company)

July 2007 - (Free Research)

Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers.

(WHITE PAPER)

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Prepare for the Transition to IFRS

by Sage Software

March 2012 - (Free Research)

This paper provides an overview of the differences between the Generally Accepted Accounting Principles (GAAP) and the International Financial Reporting Standards (IFRS) and offers strategies for making the transition to IFRS smooth and painless.

(WHITE PAPER)

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How Ruggedness Reduces TCO for Mobile Computers by Intermec

May 2011 - (Free Research)

General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.

(WEBCAST)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Highlighting Differences Between Retention and Turnover Metrics by SuccessFactors

April 2012 - (Free Research)

Read this white paper to learn the appropriate metrics to use when analyzing workforce turnover and retention data, how to define them, and how to increase their value.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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The Cost of Delaying Server Refresh Cycles by Dell, Inc. and Intel

October 2010 - (Free Research)

Learn why a server refresh is important for small to midsized businesses, the many benefits of adopting new technology, the difference between dedicated and virtual servers, how to calculate ROI and more.

(WHITE PAPER)

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IT as a driver of M&A success by ComputerWeekly.com

March 2012 - (Free Research)

IT considerations are not given adequate attention or rigour in the due diligence prior to mergers and acquisitions, this report from Ernst & Young reveals.

(IT BRIEFING)

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VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc.

October 2005 - (Free Research)

The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth.

(WHITE PAPER)

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5 Reasons to Adopt Agentless Backup for Virtual Infrastructures by Acronis

February 2012 - (Free Research)

What's the difference between agent and agentless backup for virtual environments? Learn how admins can simplify backup for mixed and virtual environments with agentless backup in this resource. Explore the pros and cons of both methods, and discover how admins can integrate the two techniques for the best of both worlds.

(WHITE PAPER)

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The Cloud: When and Why? by SuccessFactors

April 2012 - (Free Research)

<p>Read this white paper to learn the main reasons why companies are moving HR applications to the cloud and how they are evaluating their cloud options. Also discover the differences between cloud vs. on-premise strategies and the benefits of each.</p>

(WHITE PAPER)

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Cloud Computing Models for Data Warehousing by Teradata

May 2012 - (Free Research)

This paper examines cloud computing models for data warehousing and the differences between public versus private clouds.

(WHITE PAPER)

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Chapter Download: Data Protection: Backup/Restore and Business Continuance/Disaster Recovery by CA ARCserve

December 2011 - (Free Research)

A challenge for many organizations is how to balance the cost to protect against threat risks, compliance requirements, and the demand to protect more data for longer periods of time. This white paper explores issues, challenges, and opportunities for protecting data in cloud, virtual, and data storage networks. Read now to learn more.

(WHITE PAPER)

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Measuring the TCO of Tape Storage Solutions by Oracle Corporation

March 2010 - (Free Research)

This tutorial presents a framework and financial methodology for deciding whether an enterprise should replace its current "status quo" tape storage solution with a new "proposed" solution, and the economics related to that decision.

(WHITE PAPER)

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A Focused Look: How Payroll in a Comprehensive System Saves Time & Money by IQMS

February 2012 - (Free Research)

In an effort to decrease maintenance costs from its legacy payroll system, full service manufacturer Wisconsin Plastics, Inc. (WPI) chose to implement the payroll and time and attendance modules offered by its enterprise resource planning (ERP) vendor. Read this case study to learn about the rapid return on investment that WPI experienced.

(CASE STUDY)

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Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.

December 2004 - (Free Research)

Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.

(WHITE PAPER)

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Time Savings and Ease of Deployment Comparison Study - Database Appliance vs Microsoft SQL Server by Oracle Corporation

January 2012 - (Free Research)

. Read this research report to discover the results of comparison testing between two database management systems - Oracle Database Appliance and Microsoft SQL Server - in terms of the productivity and cost-efficiency differences.

(WHITE PAPER)

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SOA Governance - Framework and Best Practices by Oracle Corporation

December 2011 - (Free Research)

Download this white paper to learn how establishing a proper system of service-oriented architecture (SOA) governance can make a difference during implementation.

(WHITE PAPER)

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