This whitepaper discusses the requirements for a universal log management solution and specifically describes how ArcSight Logger 4 delivers on those requirements. A recent cyberespionage incident at Boeing Corporation is highlighted as an example. Read more to find out. 

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have. 

It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent. 

In November of 2009 Talladega County consolidated the various Public Safety Answering Points that traditionally handled call and dispatch services for 5 law enforcement agencies, 4 municipal fire departments, 15 volunteer fire departments, 2 municipal emergency medical systems, and 4 other private services into a single communications network. 

This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume. 

How does the cloud affect your organization's bottom line? Read this white paper today to discover the business case for cloud computing, and explore best practices and guidelines for CIOs and CFOs who are considering making the jump to the cloud. 

Access this reference guide that presents architectural concepts for deploying the cloud for your Oracle landscape. Discover the core characteristic and requirements for a successful cloud infrastructure and architecture design examples that support a variety of cloud objectives. 

Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions. 

This E-Guide details how to deploy unified storage and network fabric. Learn the necessary components, differences in approaches to deploying this technology and best practices for choosing the right adapter. 

An explosion in system and application vulnerabilities has been met with new ways to attack these weaknesses. In this paper, EMA analysts take a look at factors driving the need for increased security, and how new approaches to mitigating vulnerabilities such as virtual patching or remediation, provide more ways to deliver vulnerability management.