Call Construction Consultancy White Papers, Call Construction Consultancy Software, Call Construction Consultancy Research, Hardware and Services

Capturing the ICT Dividend by ComputerWeekly.com

December 01, 2011 - (Free Research)

This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked - and European countries are lagging behind other parts of the world in both areas.

(ANALYST REPORT)

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The Forrester Wave: IT Consolidation Consultancies by HP & Intel

March 18, 2011 - (Free Research)

This summary of findings from Forrester Research will help shed light on how to evaluate, select and work with technology consultants on IT consolidation projects in order to pick just the right consulting resource for your particular application and challenge.

(WHITE PAPER)

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Harvey Nash CIO Survey 2012 by ComputerWeekly.com

May 14, 2012 - (Free Research)

CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012.

(IT BRIEFING)

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The Network Evolution University: Next Generation Networks by SearchNetworking.com

November 09, 2011 - (Free Research)

In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present.

(VIRTUAL SEMINAR)

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The capability approach to enterprise architecture by ComputerWeekly.com

January 13, 2012 - (Free Research)

A capability-led approach to enterprise architecture provides the rigour and structure that will allow companies to ‘do EA properly’ and deliver real business value, this paper argues.

(IT BRIEFING)

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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 04, 2012 - (Free Research)

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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A clearer horizon. Do CIOs have more clarity about cloud computing? by ComputerWeekly.com

December 01, 2011 - (Free Research)

This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits.

(IT BRIEFING)

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How to embed innovation in the corporate culture by ComputerWeekly.com

November 16, 2011 - (Free Research)

This paper from Kurt Salmon identifies the common inhibitors to innovation and how to overcome them, and sets out some important principles that can help organizations establish innovation more firmly within their normal operations.

(ESSENTIAL GUIDE)

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4G mobile phone (LTE) revenue opportunities for business by ComputerWeekly.com

November 25, 2010 - (Free Research)

This Whitepaper is based on Juniper Research’s November 2010 report entitled: “4G LTE Revenue Opportunities: Business Models, Scenarios and Operator Strategies 2010-2015”.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.

December 2004 - (Free Research)

Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc.

October 2005 - (Free Research)

The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth.

(WHITE PAPER)

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How To Avoid Meetings - or at Least the Unproductive Ones by Global Knowledge Network, Inc.

July 2004 - (Free Research)

We all have better things to do with our limited time, but we end up in numerous unproductive meetings. In this paper we will discuss why meetings fail, what are the alternatives to conventional meetings, and how to spot the meetings that should be avoided.

(WHITE PAPER)

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Password Management Survey by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research)

This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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Inter-Process Communications: The Next Leap in Business Productivity by LEGACY - DO NOT USE - Insight

April 2008 - (Free Research)

Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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