Devices that are running the BlackBerry Application Suite can use all the IT policy rules that are associated with the supported features of the BlackBerry Application Suite. 

This is a podcast of the overview and key findings from the final study in the Connecting Through Content series. 

This report discusses content strategies and preferences from the unique perspectives of both the B2B technology buyers and marketers. 

This report, Issue One: How Technology Marketers Meet Buyers' Appetite for Content is the first in the Connecting Through Content series, which explores content creation, distribution and lead nurturing through the dual marketers' and technology buyers' perspectives. 

Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth. 

This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  

Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth. 

The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. 

Discover how Connected Online Backup for Desktop/Laptop can provide desktop and laptop data protection, user-friendly data restoration and risk-free automatic back up. 

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed. 

The increasing ubiquity of network access and connected devices has created unprecedented opportunities to improve collaboration. This episode of Cisco TechWiseTV looks at how businesses are turning to technology to foster better collaboration inside and outside the company.