Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

All these scenarios share the benefits and success from incorporating business intelligence (BI) and geographic analysis into their data analytics. Read this paper to learn about this new technique, location intelligence (LI), the technologies behind it and how it can significantly improve your business. 

This e-book provides expert best practices for small and midsized businesses (SMBs) to follow when evaluating enterprise resource planning (ERP) systems. Read more to learn how to avoid speed bumps along the way and make the process as smooth as possible. 

Consolidating and modernizing the IT that runs your B2B and file transfer environments – the backbone of your supply chain - can deliver big rewards: cost savings, improved efficiency, and revenue growth. Read this paper to learn the seven key success factors for a consolidation and modernization project and how to achieve them in your business. 

This white paper looks at how to match the right storage infrastructure with business size — whether it’s 50, 100 or 250 employees. Organizations must consider their needs and future growth in deciding what storage technology to choose. Find out how Dell and Intel technologies can help businesses of these sizes grows. 

In order to tackle significant data center problems, virtualization must be effectively managed. This white paper discusses the cost savings virtualization can deliver to data centers and outlines the issues that can occur if the technology is not properly managed. 

Read this case study to learn how a research and development company used Sage Fixed Assets to manage their inventory and to: increase productivity with faster access to data; maximize depreciation and tax savings; and gain flexible features that ensure accuracy and timely reports. 

Read this white paper to learn how fixed asset management software can benefit your company by increasing compliance, saving your accounting staff time, reducing theft and loss, responding more effectively to disasters, and improving tax planning and budgeting. 

<p>As data volumes grow, it becomes increasingly difficult to back up data in high performance computing (HPC) environments. This expert e-guide details how you can accelerate this critical process by implementing scale-out storage that runs on OneFS.</p> 

The Simple Network Management Protocol can help you get a clear view into your network. Network visibility is one of the most important ways you can quickly find and eliminate issues and ensure that your network is doing everything it’s supposed to. 

This resource describes the transformation from the traditional data center to the services data center, with special emphasis on the business impact of the transformation. Also, learn how communications service providers (CSPs) are positioning themselves for the data center of the future.