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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.  (TRIAL SOFTWARE)

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT)

Create a complete BIRT Report Easily in 10 Minutes by Actuate September 10, 2009 - (Free Research) Through the complete creation of a BIRT report including creating a BIRT report project, connecting to data, adding a chart, formatting the report and adding drill to details capability.  (PRODUCT OVERVIEW) READ ABSTRACT |

Test Drive e.Spreadsheet Report Designer to see how easy it is to automate excel reports by Actuate May 05, 2009 - (Free Research) Free, easy-to-use report writing tool for creating authentic Excel files and reports that retain formulas, formatting, live charts and data connections.  (DEMO) READ ABSTRACT |

Acxiom Deploys Business Intelligence for Best-of-Breed Solutions by SAP America Inc October 13, 2009 - (Free Research) Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI.  (CASE STUDY) READ ABSTRACT |

Be Prepared! Leverage SAP PLM to Navigate Through Uncertain Times by SAP America Inc July 22, 2009 - (Free Research) This webcast explores the business value of product lifecycle management (PLM) in an uncertain economy and explores SAP's approach to becoming more innovative, agile and efficient.  (WEBCAST) READ ABSTRACT |

Google Communications Intelligence Report 2009: Business in the Cloud - 2009 Outlook by Google December 01, 2009 - (Free Research) This white paper will share the findings of a global, multi-industry study (sponsored by Google) of 1,125 IT decision makers to track perceptions about cloud computing and the key business drivers behind the growth in cloud-based solutions.  (WHITE PAPER) READ ABSTRACT |

A Guide to the Value of Reliable Data in Retail Banking by DataFlux Corporation November 02, 2009 - (Free Research) Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.  (WHITE PAPER) READ ABSTRACT |

Making Enterprise Architecture Work by Infosys Technologies Limited September 01, 2005 - (Free Research) A robust governance framework is imperative for effective Enterprise Architecture (EA). Our framework helps you assess performance and chart a continuous improvement course that deepens the impact of your EA program.  (WHITE PAPER) READ ABSTRACT |

Today’s Blended Threats: Identifying and Stopping Web-based Email Attacks by M86 Security October 30, 2009 - (Free Research) Organizations of all sizes continue to be challenged by increasingly sophisticated security threats. Attackers are constantly finding new ways to access valuable data. They use various tools and methods to evade traditional security products. This brief white paper presents a new security solution that can stop new threats quickly and effectively.  (WHITE PAPER) READ ABSTRACT |

The Business Case for Automating Document Driven Business Processes by Kofax, Inc. October 14, 2009 - (Free Research) This white paper provides the compelling case for taking an enterprise approach to automating document driven business processes. Find out how document capture is quickly moving toward mainstream adoption and how the shift from scan-to-archive to scan-to-process is profoundly changing the strategic importance of capture as an enterprise standard.  (WHITE PAPER) READ ABSTRACT |

Together, we can work smarter by IBM October 05, 2009 - (Free Research) By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.  (WHITE PAPER)

Solving Key Management Problems in Lotus Notes/Domino Environments by Sherpa Software September 11, 2009 - (Free Research) Email management in the Lotus Notes environment has become increasingly difficult as the number of users and use for email continues to grow. Reads this white paper to get tips every Notes admin needs to manage the messaging server efficiently.  (WHITE PAPER) READ ABSTRACT |

How to Reduce Eclipse BIRT Development Effort for Data Visualizations by Actuate September 09, 2009 - (Free Research) Actuate BIRT Interactive Viewer is a web-based tool for the interactive analysis and modification of reports. Download this white paper to learn how with Actuate BIRT Interactive Viewer end users can change formatting, hide, add or move data, create charts, sort data and apply functions to data.  (BROCHURE) READ ABSTRACT |

Five Steps to Gaining Control and Managing Complexity in the Data Center through Service Automation by BMC Software, Inc June 15, 2009 - (Free Research) Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs. Learn how five simple steps can help you chart your course to automation and show you how to develop a deliberate and well-planned incremental approach.  (WHITE PAPER) READ ABSTRACT |

Sun StorageTek Workload Analysis Tool 3.02 and Sun Flash Analyzer General Availability by Sun Microsystems, Inc. October 29, 2009 - (Free Research) The Sun Flash Analyzer and Sun StorageTek Workload Analysis Tool (Swat), are open systems host-based, storage-centric Java applications that thoroughly capture, summarize, and analyze storage workloads for Solaris, Windows and Linux environments.  (DOWNLOAD) READ ABSTRACT |

Sun Microsystems Flash Analyzer by Sun Microsystems, Inc. October 29, 2009 - (Free Research) The Sun Flash Analyzer and Sun StorageTek Workload Analysis Tool (Swat), are open systems host-based, storage-centric Java applications that thoroughly capture, summarize, and analyze storage workloads for Solaris, Windows and Linux environments.  (DOWNLOAD) READ ABSTRACT |

Designing Great Visualizations by Tableau Software April 20, 2009 - (Free Research) Visual representations are a fundamental component of human learning and understanding. To study the impact of data visualization, we must first look to the past and see how our ways of shaping and representing data have changed over time. This paper traces the history of visual representation, from cave drawings to the computer revolution.  (WHITE PAPER) READ ABSTRACT |

Management Mandate to Reduce Costs Leads to Increased Productivity by SEGUS Inc August 20, 2009 - (Free Research) Learn how an Alabama company seeking a replacement tool for their mainframe administration and automation discovered SEGUS’ Smart products that not only delivered better functionality with a good GUI, but would save the company $80,000 over a five year period, while also avoiding future costly upgrade fees.  (CASE STUDY) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

The Leader in On-Demand Call Centers: Five9 Product Overview by Five9 September 2009 - (Free Research) Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.  (PRODUCT OVERVIEW) READ ABSTRACT |

Cisco IP Phone Features by Global Knowledge February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.  (WHITE PAPER) READ ABSTRACT |

Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC September 2009 - (Free Research) Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.  (WHITE PAPER) READ ABSTRACT |

Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online September 2009 - (Free Research) In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.  (WHITE PAPER) READ ABSTRACT |

Get More Value from Audio Conferencing by Citrix Online September 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.  (PODCAST) READ ABSTRACT |

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