Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.  (WHITE PAPER) READ ABSTRACT |

Using Voice over IP (VoIP) in Mobile Networks by Global Knowledge June 2011 - (Free Research) While the technology that supports VoIP has been present since the mid-1990s, the ability to quickly alternate between VoIP and circuit-switched networks has come into prominence in the last few years. Access this white paper for a full history and overview of the current mobile communications landscape.  (WHITE PAPER) READ ABSTRACT |

VOIP Without The Hype: What Businesses Need To Know by Fonality December 2010 - (Free Research) Like the cellular phenomenon, consumers are rushing to VoIP even though audio quality and reliability aren't yet what they are with traditional landlines. That aside, the value of VOIP has resonated with consumers. Read this white paper and discover what every business needs to know before signing on to VoIP.  (WHITE PAPER) READ ABSTRACT |

How Should an Enterprise Move towards Unified Communications? by Avaya Inc. July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.  (WHITE PAPER) READ ABSTRACT |

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge September 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.  (WHITE PAPER) READ ABSTRACT |

eBook - The Mobile Enterprise: Taking Wireless Networking to the Next Level by SearchMobileComputing September 2009 - (Free Research) Read this eBook to learn how faster, more robust 802.11n WLANs can help your business offer new mobility services to improve mobility and reduce cost through fixed-mobile convergence. Discover how unified communications applications can exploit wireless mobile connectivity to facilitate workforce collaboration and enhance productivity.  (EBOOK) READ ABSTRACT |

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks August 2007 - (Free Research) The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences.  (WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

Next Generation Telephony by Microsoft November 2010 - (Free Research) Legacy telephony systems simply don't fulfill the needs of the modern enterprise. This whitepaper describes the collaboration, productivity, and cost-saving benefits you can enjoy by leveraging a single, comprehensive enterprise communication solution in your organization.  (WHITE PAPER) READ ABSTRACT |

Inter-Process Communications: The Next Leap in Business Productivity by LEGACY - DO NOT USE - Insight April 2008 - (Free Research) Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding.  (WHITE PAPER) READ ABSTRACT |

LogMeIn Rescue by LogMeIn, Inc. May 2011 - (Free Research) LogMeIn Rescue lets internal and external IT provide on-demand remote support for PCs, Macs or smartphones. Now IT can access and control the device, to diagnose and solve the problems quickly and securely anytime, anywhere.  (TRIAL SOFTWARE)

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc. February 2008 - (Free Research) In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.  (CASE STUDY) READ ABSTRACT |

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony by IBM December 2010 - (Free Research) This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.  (WHITE PAPER) READ ABSTRACT |

Unified Communication Manager - Class of Service by Global Knowledge February 2013 - (Free Research) This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations.  (WHITE PAPER) READ ABSTRACT |

Octel Dies in 2014, What’s Next? by AVST (E-mail this company) January 2013 - (Free Research) Discover how you can enjoy all the benefits of a next-generation unified communications system, all while protecting your current TDM and IP-PBX telephony infrastructure.  (VIDEO) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc. March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact January 2011 - (Free Research) This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc. July 2008 - (Free Research) By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.  (WHITE PAPER) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD....  (HARDWARE PRODUCT)

Avaya IP Office Release 6: Small Office Deployment & TCO vs. ShoreTel IP Phone System by Avaya September 2011 - (Free Research) Read this white paper for a comparison of Avaya's IP Office and ShoreTel’s IP Phone System. Then discover how Avaya IP Office uses a scalable system that minimizes power consumption and avoids the need for a dedicated Windows server system in sub-20 person offices.  (WHITE PAPER) READ ABSTRACT |

Dialing for Dollars: Nine Tips on Call Prospecting by Cisco Systems, Inc. January 2011 - (Free Research) The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.  (WHITE PAPER) READ ABSTRACT |

Cisco Telepresence Zones by Global Knowledge April 2013 - (Free Research) The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion.  (WHITE PAPER) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.  (WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc. January 2011 - (Free Research) VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.