Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Webcast: A Must-See Before You BYOD by Good Technology February 25, 2013 - (Free Research) Watch this on-demand webcast—"Simplify Your BYOD Implementation: Considerations and Frameworks for Success"—to see how today's leading enterprise IT departments tackle the challenges of transitioning their corporate-owned mobile fleets to BYOD.  (WEBCAST) READ ABSTRACT |

Data Center Facilities IT Handbook: Mastering data center climate control by Dell, Inc. and Intel® May 29, 2009 - (Free Research) This SearchDataCenter.com eBook takes a look at how to master the climate control for the data center. Organizations are creating more heat in smaller places which in turn requires efficient and effective climate control. Read this paper to learn more about how to properly cool your data center.  (EBOOK)

Insight Wireless and Managed Services Case Study by Insight November 12, 2012 - (Free Research) This case study will show you how Presbyterian Communities of South Carolina was able to implement a powerful wireless system that helped them communicate essential medical data securely and seamlessly across five scattered facilities, ultimately improving the lives of their residents. Read on to learn more.  (CASE STUDY) READ ABSTRACT |

Case Study: Park Nicollet Protects Vital SharePoint Data and Meets Compliance Objectives with DocAve by AvePoint, Inc. August 01, 2011 - (Free Research) This case study describes how Park Nicollet Health Services was able to leverage AvePoint's DocAve to meet crucial compliance objectives and protect vital SharePoint data.  (CASE STUDY) READ ABSTRACT |

Case Study: Tata Steel Satisfies SharePoint Backup and Restore SLAs with DocAve by AvePoint, Inc. July 29, 2011 - (Free Research) This white paper provides a case study example of DocAve Backup and Restore's capacity to extend the native capabilities of SharePoint and provide superior backup and recovery.  (CASE STUDY) READ ABSTRACT |

Public complaints case study by SAS Institute Inc. March 21, 2013 - (Free Research) With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.  (CASE STUDY) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company September 30, 2009 - (Free Research) Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  (CASE STUDY) READ ABSTRACT |

Case Study: Henderson Global Investors Bolsters Microsoft SharePoint Adoption with DocAve by AvePoint, Inc. August 01, 2011 - (Free Research) This case study details the efforts of Henderson Global Investors, an asset management firm, to improve their SharePoint-based content management, backup and administrative functions using AvePoint's DocAve Software Platform.  (CASE STUDY) READ ABSTRACT |

Case Study: Transitioning to BYOD - Best Practices and Real Results by Good Technology December 31, 2012 - (Free Research) Read this case study to learn how a government agency transitioned to support new types of mobile devices, implemented the policies, procedures, and best practices to support a BYOD model, and has prepared for the "App Ecology" of the future.  (WHITE PAPER) READ ABSTRACT |

ROI CASE STUDY - GOOGLE APPS & TVR COMMUNICATIONS by Google Apps January 01, 2009 - (Free Research) In 2007, TVR found that its dated version of Exchange, which was running on Windows NT 4, was running out of disk space and needed to be upgraded or changed. TVR deployed Google Apps to replace its existing Microsoft Exchange environment and improve collaboration, reducing IT costs and risk while increasing agility.  (CASE STUDY) READ ABSTRACT |

Case Study: Helix Energy Solutions Replicates Data and Content to Geo-Distributed SharePoint Farms & Sea Vessels with DocAve by AvePoint, Inc. August 01, 2011 - (Free Research) This case study covers how Helix Energy Solutions, an offshore energy production service firm, leveraged DocAve to replicate data to globally distributed SharePoint server farms and ships at sea.  (CASE STUDY) READ ABSTRACT |

Case Study: Microsoft® Technology Center Reduced SharePoint 2010 Migration by Two Months with DocAve® by AvePoint, Inc. June 17, 2011 - (Free Research) Migrating from SharePoint 2007 to the 2010 platform comes with a host of challenges. This brief case study shows how a leading New York City technology center saved time and money with a migration solution.  (CASE STUDY) READ ABSTRACT |

Thomas & King Case Study: The Right Ingredients for Software Asset Management by Dell, Inc. and Intel® October 01, 2008 - (Free Research) Read this Dell case study to learn how a restaurant franchisee gets its IT cooking with the right reporting from Dell Software Inventory & Usage Management.  (CASE STUDY) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9 April 26, 2013 - (Free Research) Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.  (CASE STUDY) READ ABSTRACT |

Case Study: TORO National Support Network by NEC Corporation August 05, 2009 - (Free Research) Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility.  (CASE STUDY) READ ABSTRACT |

How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation by Fujitsu America, Inc. March 23, 2010 - (Free Research) The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value.  (WEBCAST) READ ABSTRACT |

How Microsoft Designs the Virtualization Host and Network Infrastructure by Microsoft Corporation India Pvt Ltd December 22, 2009 - (Free Research) This case study provides IT professionals and technical decision makers working in large enterprises with the information they need to plan and deploy server virtualization by using Windows Server 2008 Hyper-V.  (CASE STUDY) READ ABSTRACT |

How Cisco IT Deployed Enterprise Messaging on Cisco UCS by Insight April 24, 2013 - (Free Research) Access this case study to examine how one organization leveraged consolidation in their Exchange environment to optimally support the latest Exchange upgrade. Learn more about the results realized, lessons learned and next steps towards effective Exchange operations.  (CASE STUDY) READ ABSTRACT |

Online Training Case Study by SyberWorks, Inc. December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.  (CASE STUDY) READ ABSTRACT |

Client Case Study: London Borough of Brent by IBM July 2011 - (Free Research) This paper discusses how Brent used IBM to supply the customer data integration and master data management (MDM) to consolidate back-end systems to reduce administration costs, improve customer service and minimise benefit fraud.  (WHITE PAPER) READ ABSTRACT |

Navy Federal Credit Union becomes trusted advisor with Infor by Infor December 2012 - (Free Research) Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.  (CASE STUDY) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

EcoPaper Customer Success Story by BlackBerry September 2011 - (Free Research) Access this case study to learn how Ecopaper equipped its sales force with BlackBerry® smartphones and deployed a mobile application called PWAP, from BlackBerry® Associate Alliance Member True Systems, to automate the sales process.  (CASE STUDY) READ ABSTRACT |

Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com March 2012 - (Free Research) In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more.  (EZINE)

NETGEAR Prosecure Security Threat Management by NETGEAR Inc. October 2010 - (Free Research) An end-point solution for each threat was not a cost-effective solution, and paying for security on a per-user license basis was clearly out of the question. What’s more, a number of appliances only protected either web or email, but not both at the same time. Read this case study to learn more about an effective solution to these problems.  (CASE STUDY) READ ABSTRACT |

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